We started off well. Ended up ordering a product, Mandy called us and stated they no longer had that product and would we be ok with something else? Of course we were not sure if it would be the right... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A cook's dream kitchen appliance ... have always wanted one of these in my kitchen after seeing them in countless OR scenes during TV shows and movies as the surgeons prep for their mission ... so con... See more
Company replied
Amazing customer service from Chris - Inventory Acquisition Specialist. Easy transition from selling old equipment, to pick up, to researching and buying new. Got me in touch with the right reps to... See more
Company replied
I did my full office with DentalPlanet, although there were some hiccups but Tony, Maria, Dwight have been amazing through out and corrected the wrong. I am extremely happy with everything. Would High... See more
Company replied
Company details
About DuraPro Health
Written by the company
DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.
We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.
Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.
We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
Contact info
707 N Scott Ave, 76306, Wichita Falls, United States
- 866-815-7606
- ccare@dentalplanet.com
- dentalplanet.com
3.4
Average
347 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a question about my dental chair…
Had a question about my dental chair and wanted to order a product but Bill Barnett advised me it wouldn't fit my chair and went out of his way to find me what I needed and how to get it even though it wasn't going to be through DP. Thanks again for your help Bill !
23 May 2020
Unprompted review
Reply from DuraPro Health
Sam, thank you very much for this excellent review and for mentioning the great service you received from Bill. We appreciate you checking with us and hope to have you as a customer again soon.
Thank you DP & Scott York
Scott is outgoing, professional and friendly. Product was as advertised, delivered promptly. Will be coming back.
22 May 2020
Unprompted review
Reply from DuraPro Health
Barry, thank you very much for this great review. We appreciate you doing business with Dental Planet. It is great to hear that Scott took good care of you. We are very proud he is on our team.
Reply from DuraPro Health
Thank you very much for choosing Dental Planet - we appreciate your business very much. We also appreciate you taking a moment to leave this great review
They always take good care of me!
14 May 2020
Unprompted review
Reply from DuraPro Health
We appreciate your business very much, Dr. Calhoun. Thanks for choosing Dental Planet and also for taking a moment to give us this excellent review.
Great Service
The sales reps were professional and friendly. The product arrived when expected and exactly as advertised.
11 May 2020
Unprompted review
Reply from DuraPro Health
Thank you very much for this excellent review. We sincerely appreciate your business and hope to work with you again soon.
Very prompt and responsive service
10 May 2020
Unprompted review
Reply from DuraPro Health
Thank you very much, Stanley. We appreciate you being a Dental Planet customer and for sharing this excellent review.
I was very disappointed with being…
I was very disappointed with being charged shipping three times ($36) for three bottles of oil packaged in one small box. I sent a message through Ebay regarding this. However, to date nobody has seen fit to reply. I was waiting for a response before leaving my feedback on Ebay.
7 May 2020
Unprompted review
Reply from DuraPro Health
Thank you for your business, Kathleen. We have adjusted your invoice to the actual combined freight amount and refunded the difference to your PayPal account. Any time the freight looks incorrect or you are ordering multiple items, please just contact us and we will make it right. Thanks again for choosing Dental Planet.
Easy to work with
Easy to work with. Mandy very knowledgeable and helpful.
6 May 2020
Unprompted review
Reply from DuraPro Health
Ms. Berend, thank you so much for this great review. We appreciate you being a Dental Planet customer very much!
Hello,
Hello,
Scott York was great! Very nice, friendly, knowledgeable, helpful & gave prompt replies.
As a physician, I would buy again! Thank you.
6 May 2020
Unprompted review
Reply from DuraPro Health
Thank you very much for this great review, Dr. Parikh. It is great to hear that Scott was a great resource, and we appreciate your business very much.
Refuses Refund for Undelivered Order
Ordered Dukal resistance bands on March 31, 2020 through Amazon. Amazon sent me notification that my package was lost. Dental Planet insists it was delivered. If I want a refund i should 'return' it. Return what?
5 May 2020
Unprompted review
Reply from DuraPro Health
Mr. Patterson, it is very unfortunate that your product is missing. We have provided to you the proof of delivery to your front door from UPS matching your Amazon packing slip. It is not possible for us to be responsible for the custody of items after they have been delivered.
Great Costumer Sservice
Overall response of the administrator was very kind though sometimes late. It's fully understandable due to the emergency situation due to the COVID-19. It is very reliable.
30 April 2020
Unprompted review
Reply from DuraPro Health
Thank you very much for this kind review. We appreciate your business very much.
Very disappointed!
Granted, this was in early March, but... I ordered a Quick Mix Vacuum-Mixer. When the wrong item arrived, I sent a note requesting a return and was immediately told that the item was what I had ordered. What arrived was a mixer with no vacuum attachment fitting. About three weeks and several messages later, I finally received a return label. That was the last communication and no evidence the item arrived and no further communication. the payment of $226 has not been refunded. This review was in response to the 4th (and final) request for a review.
26 April 2020
Unprompted review
quality at a good price
25 April 2020
Unprompted review
Reply from DuraPro Health
Thank you, Doctor, for this excellent review. Glad you were able to find the product you needed at a nice price. We appreciate you being a Dental Planet customer.
I love these guys..I'm always saying "I…
I love these guys..I'm always saying "I shouldve checked out them before I ordered with the big boys"
23 April 2020
Unprompted review
Reply from DuraPro Health
Dr. Kemler, we appreciate your business very much and especially want to thank you for this excellent review. We are looking forward to working with you again soon.
I received the item I ordered in a…
I received the item I ordered in a timely man er. Thanks Dental Planet
17 April 2020
Unprompted review
Reply from DuraPro Health
Thank you for your business and for this excellent review, Mr. Weisfeld. We hope to work with you again soon.
Dental Planet is truly amazing
Dental Planet is truly amazing. Great customer service. They have been really helpful to us. Great work ethics, patient, and pays attention to details. They are the true definition of Professionalism. A blessing to America.
15 April 2020
Unprompted review
Reply from DuraPro Health
Thank you so much for this very kind review. We are very glad to help in these difficult times and appreciate your business very much.
Mandy is the best salesperson I have…
Mandy is the best salesperson I have ever encountered. She is kind, helpful and efficient. Thank you for honouring my order during such a difficult time despite the little time delay. I would definitely recommend Dental Planet and will surely buy again from them.
9 April 2020
Unprompted review
Reply from DuraPro Health
Thank you very much for this excellent review. We appreciate your business very much. It's great to hear that Mandy took great care of your order - she is a vital part of the team.
They only shipped one of the three…
they took a while but eventually Hipped all three items
5 April 2020
Unprompted review
Reply from DuraPro Health
Thank you for your business, Mr. Neff. We regret there was a partial backorder on your order and communication with our vendors was greatly disrupted by this virus. We appreciate your patience and again want to apologize for the delay.
Great service
Great service. Rep Miss Brumley is very knowledgeable and helpful. Thank you!
28 March 2020
Unprompted review
Reply from DuraPro Health
Thanks very much for choosing Dental Planet, Dr. Klonsky. It is kind of you to mention Scott. He helps many every day. We hope to work with you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.