Dental Protection Reviews 4

Context (facts): I’d been a paying Dental Protection member for about 20 years. After choosing to represent myself in a matter, my membership was cancelled. I was told this was due to additional expenses, even though I wasn’t using their legal team.
Impact (facts): The episode caused significant stress and disruption to my practice.
My view (opinion): In my opinion, this decision was ill-judged and unfair to a long-standing member. The rationale given did not make sense to me, and the handling left me with little confidence in the service.
It's expensive, and they can terminate at any time.

Dental protection makes many promises with the CAVEAT of discretionary indemnity.
DONT BE A FOOL LIKE ME AND GET THE DISCRETIONARY CARD/SHORT STRAW WHEN YOU NEED THEM.
I WAS LEFT HIGH AND DRY WITH A CLAIM AND GDC INVESTIGATION WHICH I HAD TO RESOLVE ALONE .
GET INSURANCE BASED INDEMNITY AND REST ASSURED.
DENTAL PROTECTION HAS LOST MANY EXPERIENCED STAFF--ENOUGH SAID

Dentists appear to rate this organisation well elsewhere, but they may be a little biased.

On the other side of the fence as a patient with a complaint against a dentist, this lot have been useless from the start, lousy at communication, and have a serious issue with receiving emails that has not been sorted out. Every email they sent went astray and they were the only company I had this problem with. Even after I added them to safe senders their emails didn't come through.

We made two complaints of negligence against the same dentist having wasted a year with MyDentist Patient Support who took that time to achieve absolutely nothing having said they would "sort it out without the need to go legal".

I commenced complaints with this shower on December 14th and have now received a response to my own; my husband's is still ongoing.

Knowing full well that emails do not make it through, they sent their final response BY EMAIL ONLY on June 26th and gave me three months to respond. They then waited until October 4th to write a letter by snail mail and enclose the earlier letter. Corrupt? Make up your own mind, but it is no wonder there are still shocking dentists out there as complaints go nowhere.

But rest assured if you are a dentist then membership is money well spent as they will have your back no matter how bad you are!