The DPS are so easy to deal with. The website is great. The staff are amazing. I rang this morning and Mikee was great I could understand him and he talked me through a process to elevate my issues. W... See more
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Review summary
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Reviews shaping this summary
incredibly helpful and professional. She took the time to explain everything clearly, answered all my questions, and made the whole process smooth and stress-free. Her friendly attitude and dedication... See more
Cassie was very helpful when my tenants deposit didn’t allocate automatically. Well done Cassie. I thought the money was lost til you came to the rescue and found it and helped it get allocated. ⭐️
Call answered quickly and agent exceeded my expectation. He answered my question and then explained processes in detail, which was very helpful.
Company details
About Deposit Protection Service
Written by the company
The DPS is the original Government authorised Custodial Deposit Protection scheme, protecting more than 7.2 million deposits since 2007. Every month our customer service team handles around 35,000 phone calls and 10,000 emails, and we help to resolve around 1,000 deposit return disputes.
We offer a choice of our FREE to use Custodial scheme or a competitively priced Insured deposit protection option for letting agents and landlords.
We keep deposit protection simple with no hidden fees, and a straightforward, intuitive web site that ensures compliance with the relevant legislation and provides transparency for landlords, letting agents and tenants.
Find out more about us
We offer a choice of our FREE to use Custodial scheme or a competitively priced Insured deposit protection option for letting agents and landlords.
We keep deposit protection simple with no hidden fees, and a straightforward, intuitive web site that ensures compliance with the relevant legislation and provides transparency for landlords, letting agents and tenants.
Find out more about us
Contact info
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Cassie was a great help provided the correct information and was very helpful .
15 April 2026
Unprompted review
Support with locating account
Had to call as my surname had been inputted incorrectly and Michelle was really helpful in identifying my deposit and talked me through how to retrieve my funds.
15 April 2026
Unprompted review
Getting nowhere with my issue
Getting nowhere with my issue, so I'm complaining here in the hope if me getting my money back.
My tenant bought my property and the deposit was paid back to the tenant through the sale proceeds (not through my instructions). I have sent proof to DPS in the form of my solicitor's messages but they still want more documentation. Just pay me my money back, then I may reconsider my review.
(Standard reply received.... I have given all requested information already, I'm not doing it again)
15 April 2026
Unprompted review
Reply from Deposit Protection Service
Hi
We’re sorry to hear you’re unhappy with the service you received from The DPS. We pride ourselves in our high standards of customer service. If you’d like to discuss your experience with us, we have a number of contact options:
• Call us on 0330 303 0030
• Email us at contactus@depositprotection.com
• Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Kind Regards
The DPS team
incredibly helpful and professional
incredibly helpful and professional. She took the time to explain everything clearly, answered all my questions, and made the whole process smooth and stress-free. Her friendly attitude and dedication really stood out. I truly appreciate her support and excellent service — thank you for going above and beyond! Thanks Michel🙏🏻
7 October 2025
Unprompted review
Spoke to Charlie who was lovely and…
Spoke to Charlie who was lovely and very helpful
14 April 2026
Unprompted review
Very useful telephone assistance…
Very useful telephone assistance regarding deposit return process.
The person on the help line could not have been more helpful.
14 April 2026
Unprompted review
A company that defies the court system - ineffective and inefficient.
The company awarded my former landlord my deposit after taking the maximum amount of time. The landlord’s claim was rejected by a court months earlier and it is extraordinary this company responded to the pressure from the landlord rather than rely on the evidence and the decision of a county judge. This case was dragged out for months, and the decision reached is indefensible. There is no appeal process hence my honest review. A terrible experience.
14 April 2026
Unprompted review
Reply from Deposit Protection Service
Hi, we’re sorry to hear you’re unhappy with our Dispute Resolution Service. Adjudicators are independent and make their decisions based on the evidence received from all parties. They must be persuaded “on a balance of probabilities” that a tenant has breached the terms of their tenancy, and that the landlord or letting agent has suffered, or is likely to suffer, a loss as a result. They also must take into account other factors such as fair wear and tear, remedy type and residual value.
If you believe the adjudicator has made a factual or legal mistake with the decision they’ve reached, please raise a complaint within 3 months of the date the decision was issued using one of the following options.
- Call us on 0330 303 0030
- Email us at contactus@depositprotection.com
- Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
- Deposit ID
- Your full name
- Address of property including postcode
- Previous and current email address
- Mobile telephone number registered
- Tenancy start date
- Duration of tenancy
- Rental amount
- Deposit amount
Kind regards,
The DPS team
The customer service team resolved the…
The customer service team resolved the issue very quickly.
14 April 2026
Unprompted review
friendly and professional service
friendly, helpful and professional service. above the collleague helped me through my general numptyness with my account. thanks Martyn.
13 April 2026
Unprompted review
The Web page is not working so the I…
The Web page is not working so the I can't get money from landlord, I will accuse dps of scumming through the legal court
10 April 2026
Unprompted review
Reply from Deposit Protection Service
Hi, we’re sorry to hear you’ve had issues using our online service. If you’d like to discuss the issues you’ve encountered and get help with any aspect of our service, please get in touch and we’ll be happy to help:
- Call us on 0330 303 0030
- Email us at contactus@depositprotection.com
- Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
Kind regards,
The DPS team Hi, we’re sorry to hear you’ve had issues using our online service. If you’d like to discuss the issues you’ve encountered and get help with any aspect of our service, please get in touch and we’ll be happy to help:
- Call us on 0330 303 0030
- Email us at contactus@depositprotection.com
- Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
Kind regards,
The DPS team Hi, we’re sorry to hear you’ve had issues using our online service. If you’d like to discuss the issues you’ve encountered and get help with any aspect of our service, please get in touch and we’ll be happy to help:
- Call us on 0330 303 0030
- Email us at contactus@depositprotection.com
- Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
Kind regards,
The DPS team
Very good very good very good
13 April 2026
Unprompted review
The operator Sharon was very helpful
The operator Sharon was very helpful
13 April 2026
Unprompted review
Only essential information which were…
Only essential information which were in simple English were given and these were constructive.
12 March 2026
Unprompted review
Just give a blank cheque to your outgoing tenants!
I would be giving minus stars if I could!
This organisation is a total waste of time and money, completely amateurish with absolutely ZERO common sense!
Tenants moved out of our house for us to find they had painted our pine kitchen units grey, our dark oak fireplace was now beige, bathrooms also painted grey, and so on….nothing short of vandalism. The bill to fix all this runs into £000s! We thought we could at least withhold the deposit to pay for some of it….right?
Wrong!! Because the start of tenancy photos showing everything in its original pristine condition, they were “invalid” (yes, you probably need to read that again…), because they were taken prior to the DPS taking over the deposit.
So, if the tenants had trashed the place before the DPS took over the deposit, is that OK??
Common sense is clearly not common.
We had a similar disappointing issue regarding mismanagement by a prior letting agent – this time with the Property Ombudsman. Total waste of time! Another toothless, clueless organisation, acting like a bunch of dozing civil servants. Disgraceful!
As a landlord I see the odds are being stacked against me by governments and organisations like DPS. I’m out of this game. I will NEVER again rent out my property – it can stay empty until I decide to move back in one day – after I have fixed all of the damage.
Between this bunch of amateurs with zero common sense, and ‘do-gooder’ governments living in cuckoo land, the rental market will disappear faster than a polar ice cap!
WAKE UP PEOPLE!!!
6 April 2026
Unprompted review
Reply from Deposit Protection Service
Hi
We’re sorry to hear you’re unhappy with the service you received from The DPS. We pride ourselves in our high standards of customer service. If you’d like to discuss your experience with us, we have a number of contact options:
• Call us on 0330 303 0030
• Email us at contactus@depositprotection.com
• Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Kind Regards
The DPS team
Problem solving
Jacob was patient, helpful efficient and effective in solving the problem
10 April 2026
Unprompted review
Efficient and helped me solve my problem
10 April 2026
Unprompted review
All super !;)
28 February 2026
Unprompted review
We found the whole process very quick and easy.
We found the whole process very quick and easy. Thanks to the DPS, and the agent too, we received our deposit back very quickly. Thanks.
16 March 2026
Unprompted review
So easy to use
So easy to use! I’ve used DPS twice now and it’s great, they take all the hard work out of it and the money has always been back in my account very quickly
20 March 2026
Unprompted review
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