While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company is a joke, arrived broken, contacted them, sent pictures as requested .. nothing. 5 more emails to them . Customer service[service is none and don't care] finally responded with nothing w... See more

Rated 1 out of 5 stars

Would give zero stars if I could! Terrible cheap packaging and product with no list of ingredients on the serum. Sent numerous emails between December 23 and March 24 to request return/refund. Sent ph... See more

Rated 1 out of 5 stars

Wish i had read more reviews before deciding to waste my money . As with so many others the applicator doesnt work as the serum doesnt flow into the needles . I requested help from customer services &... See more

Rated 5 out of 5 stars

Fantastic service , the best Botox and skin boosters that are available. Caring and professional service, always checking in after treatment.

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(32)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t not buy!!

Don’t not buy!!
Doesn’t work !
Awful customer service if any at all !
Poor packaging, no instructions and applicator does not work!
Can’t stress enough not to go anywhere near this company it’s dangerous!!

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Customer service is rubbish takes 7…

Customer service is rubbish takes 7 days to reply first parcel come smashed as packaging was really poor and said they sent another one out but the tracking is showing not received by evri and last email told me they sent it so they done there bit and I need to ring post office they not even sent with them I would avoid at all cost and starting procedures with bank

31 January 2024
Unprompted review
Rated 1 out of 5 stars

Would rate it 0 if I could

Would rate it 0 if I could. I’m not usually one that has wool pulled over their eyes but it has been in this case.
Reiterating what others have posted.
Not UK based. Serums came in bubble wrap and a separate micro needle box. No instructions. No branding.
Essence is spelt ‘Esfence’
No ingredients listed.
This is one of those times when you let the ‘experts’ do it.

30 January 2024
Unprompted review
Rated 1 out of 5 stars

False advertising.. beware..

All the reviews on here are all exactly what i have experienced,
False advertisement,
Poor packaging
No instructions
No label for ingredients in serum
Total of money..
Poor customer service when I sent email..
Plus not based in uk at all..
Learned my lesson must check out trust pilot for reviews..

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Not as described AND does not work, customer service no help at all

Product not as described. What they sell on their website and in their ads is NOT what they send.
I received a derma stamp and "serum" with 2 completely different branding and no list of ingredients, so I don't actually know what is in the "serum"
Further, the derma stamp does not work - no serum comes through the needles.
Contacted support which said "no returns due hygine reasons" but did not acknowledge that the product is in fact faulty. SCAM

15 January 2024
Unprompted review
Rated 1 out of 5 stars

What they are advertising is not what I…

What they are advertising is not what I have received and they are ignoring all forms of communication from me. No ingredients list and no product I have received has their trading name. This is not UK company and is shipped from China. I will not be using the product as I do not know what it contains. Beware and avoid this company.

2 January 2024
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!! Like the others say it’s from china! Not from the uk. Dermaglow is not the brand either. I wouldn’t dare to use this, it seems dangerous, it could even be acid, who knows! No instructions and no ingredients. Trying to get a refund but I won’t hold my breath. Can’t believe I fell for it really. It wasn’t packaged well either.

20 January 2024
Unprompted review
Rated 1 out of 5 stars

It fools you by saying UK and when the…

It fools you by saying UK and when the product arrived it was not as shown on their website with the Derma glow TM - it is some random product with no labelling and no ingredients of what is in the serum. Absolutely false advertising not what ordered - from china- SCAM!!!!!!
I would just like to add an update on this review- I ended up getting a full refund as I raised a dispute with pay pal. I returned the goods to the company in Hong Kong registered mail and sign on receipt ….. Guess what? They refused to sign for their returned goods so they were returned back to me!!! Which have gone straight in the bin! Hope this helps others.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Items shipped directly from China

Items shipped directly from China, didn't work, left imprints on my face and hand took 9 days to clear, all I got where robotic replies from so called customer service, stating they didn't accept returns due to hygiene reasons, if your selling in UK if an item is faulty it doesn't matter in regards to there hygiene rules etc. They have now also removed various magazine logos from their website, will be reporting to trading standards, bank have issued my refund

23 December 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look