Dermatica Reviews 8,605

Having been a Dermatica customer since 2020, this is not a review I ever expected to write. I previously had very positive experiences with the company, which makes the current situation even more disappointing.

After raising concerns that my current prescription was no longer effectively addressing my skin concerns, I felt the revised treatment approach suggested by the dermatology team failed to properly address the issues I had explained in detail, despite my long treatment history with the company.

What has concerned me most, however, is the company’s billing and refund approach. A further 6-month upfront payment was taken automatically and, once I raised concerns and requested cancellation, I was left feeling effectively tied into treatment due to the amount already paid.

I find it very difficult to understand or justify a policy where a customer cannot easily obtain a fair refund for unused treatment, particularly where prescriptions have not yet been finalised, dispatched or used. In circumstances like this, the company stands to lose very little by handling matters fairly and reasonably, yet the experience instead leaves the customer feeling financially trapped.

Combined with extremely slow response times throughout the process, the overall experience has unfortunately damaged my trust in the company significantly.

I do think prospective customers should be fully aware of the recurring upfront billing structure and carefully consider the financial commitment before proceeding.

Great support, great products

Only one month in and the redness in my cheeks and chin have reduced drastically- couldn’t recommend highly enough

Absolutely awful experience with Dermatica. Their products completely ruined my skin and made my face worse than it has ever been. I trusted them with my skin concerns, but instead of helping, they caused irritation, breakouts, and damage that I’m still trying to fix.

What’s shocking is how little proper support or treatment they provided after I raised concerns. It felt like they were happy to keep taking payments without actually caring about the harm being caused. For a company claiming to provide professional skincare treatment, the service was careless and dismissive.

I regret using Dermatica and would never recommend them to anyone.

The effectiveness of the treatment itself is great. Within my first month my skin has improved so much. My skin is clearer, less texture, minimised pores and less hyperpigmentation which is something I really struggle with. The subscription is easy which also makes the experience easy. I am excited to see how my skin improves the longer I use Dermatica.

After years of trying very expensive skincare brands and being left disappointed, I found dermatica and my skin has improved no end and I love the results

The recommended treat had positive impact. Better than over the counter solutions..

Back in 2022, I created an account when there was an introductory first-month offer available. At the time, after seeing the payment plan, I decided not to go ahead as I wasn’t in a position to commit financially, so I never subscribed, paid for, or received any products.

Recently, as my skin hasn’t been great, I decided to sign up again using a different email address because I no longer had access to the old one. I completed the sign-up process, uploaded photos, and went through verification, only to then receive an email accusing me of trying to abuse the offer by creating multiple accounts.

I explained the situation and said I would completely understand if I had previously used the offer, but I never did. They then offered me 50% off as a “returning customer,” which felt contradictory given the accusation. Because of the experience, I chose to cancel and request a refund.

I’ve since gone with Skin + Me instead, and the difference in both customer service and product quality has been excellent.

While the products are good..though havent seen that big of an improvement. I dont like the fact that you can follow the delivery of your orders..you get an email to say its been dispatched (like 3 or 4 days after paying i feel like it could be quicker) and after that you cant check anything, so hope for the best from royal mail.

I can’t believe I’ve finally found the best treatment against melasma. I’m 38 now and my skin same shiny and getting better same like I had when I was 20ish!
I’m very happy!

Love this stuff. I reached out to them for advice and info regarding my treatment plan and they explained everything to me very well. I have been using my treatment for a month now and I've already seen great results. My skin is visibly more brighter and the texture has improved massively.

Targeted skincare is definately better than purchasing even expensive products that do not seem to make much of a difference. Support is also very good.

The customer service is amazing. They get right back in touch with you to solve any issues you’re having with your formula, delivery, or subscription issues. Best part is they take time to explain what each product does, and how best to use them. Definitely recommend

I’ve had an incredible experience with Dermatica! Their personalized skincare products, guided by prescription-strength formulas from dermatologists, have worked wonders for my skin. They took a thoughtful approach, carefully adjusting the strength so it wasn’t too harsh, and over time, my skin really flourished. Plus, their customer service is top-tier—they resolved an issue I had in under 24 hours. I’m beyond impressed, and I’m a customer for life!

I have had great improvements in my rosacea in just the first month of using dermatica personalised formula, when I had questions the dermatica customer service team answered me quick and in depth. Definitely recommend

Started now and slow and worked well no side effects only one month in but will continue

Wonderful company with excellent customer service, my skin is incredible now!

dermatica is great for people that have no idea what to do for their skin and dont want to be spending money unnecessarily. the professional advice is very prompt and helpful. and most importantly it works!!

The treatment worked well for the first week but my skin barrier was damaged and became red and irritated. I had to stop using it, since I couldn’t opt out of subscription I now have 2 tubes and another one on the way which wont be used. Too expensive, would not recommend.

I recently had an issue with a missing item from my order, which initially concerned me as I’ve been using Dermatica for the past two years without any problems. This was the first time I experienced something like this.

However, I’m very pleased with how the situation was handled by the customer care team (especially by sara). She responded promptly, communicated clearly, and guided me through the process by requesting photos and investigating the issue efficiently. Overall, the support I received was helpful and professional, and it reassured me about continuing with Dermatica.