Great product. Friendly customer service. Getting in touch with them during the process to communicate correction of postal address was tricky. A message did not get passed on to the relavant internal... See more
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The quality of the stroller was in line with my expectations, it is easy to pack and the delivery was very quick (even when ordering from another country). The stroller is a bit bigger than I expec... See more
The full customer experience was good and the bike is perfect. Only the website can be improved a little it has some bugs and is not that user friendly.
The delivery is not the following day or within 1 week. So disappointed. And the stroller is defective but is fine. I like the stroller is lightweight.
Company replied
Company details
About Deryan
Written by the company
Vindingrijke baby- en kinderproducten ontwikkelen om het dagelijkse leven voor ieder gezin een stuk makkelijker te maken, dat is al meer dan 20 jaar de missie van de DERYAN familie!
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Contact info
Marithaime, 8, 6662WD, ELST GLD, Netherlands
- 0481351070
- team@deryan.com
- deryan.com
3.6
Average
7K reviews
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Good quality and design
The full customer experience was good and the bike is perfect. Only the website can be improved a little it has some bugs and is not that user friendly.
1 April 2026
I ordered two items
I ordered two items, but only one arrived. Can you help me? I’ve sent you an email, but you haven’t responded.
4 April 2026
Good quality and delivery on time
4 April 2026
Very fast and a good product 👍
1 April 2026
As seen
It was fast to ship and seem to be of good quality (Have only used a couple of times.) We are happy with our bike trailer. The manual was a bit confusing, but they had made a good video to follow along on YouTube.
1 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Used and defective product is delivered…
Used and defective product is delivered and upon contact no response at all and return is nightmare to do as if the company responsible for only sending the product.
3 April 2026
Reply from Deryan
Dear Gertruda,
First of all, our sincere apologies that your experience did not meet expectations. This should not have happened and is not the level of service we aim to provide.
I understand how frustrating it must be to receive a used and defective product and not receive any response when trying to contact us. This is certainly not acceptable and we take your feedback very seriously.
I would like to resolve this personally for you and ensure that this is handled as quickly and properly as possible.
Please send us an email at melvin@deryan.com
so we can take immediate action on your case.
We kindly ask you to include all relevant information in your email, such as your order number, a clear description of the issue, and any photos or videos showing the defect. We would also appreciate it if you could let us know how you would like this to be resolved. This way, we can assess your request properly and assist you as quickly as possible.
Thank you in advance for your message. We are here to help and will do our utmost to resolve this for you.
Good quality childrens travel trolley…
Good quality childrens travel trolley fast delivery to the door. Al the way from Netherlands to Sweden. Outstanding service. Thank you so much.
// BR Hellen
3 April 2026
Easy to order
Easy to order, arrived the next day and even so I was not home, it was delivered at the neighbors. All the parts were packed well and easy to assemble
31 March 2026
The product arrived with a broken tube…
The product arrived with a broken tube and they have refused to refund the purchase
31 March 2026
Mattress weight on site was 0.2 kg but…
Mattress weight on site was 0.2 kg but it's almost 1 kg
3 April 2026
Reply from Deryan
Dear Sapna,
Thank you for your message. I’m sorry to hear that the refund is taking longer than expected. I understand that this can be frustrating.
I would like to look into this for you and ensure it is resolved as quickly as possible. Please send an email to melvin@deryan.com
with your order number and a short explanation, so I can check the status of your refund with priority.
Thank you for your patience, and my apologies for the delay.
Good and quality product
2 April 2026
wrong delivery
I ordered a baby chair, but DPD brought a buggy, which I did not accept it, since I had not ordered it. So far I haven't received any information on whether/ when my ordered package will be delivered. This mistake was certainly not my fault and I am expecting Deryan to set it right soon!
2 April 2026
The bike is beautiful
The bike is beautiful, very good and very comfortable . My small son is deligted.
2 April 2026
It’s not my first purchase from this…
It’s not my first purchase from this brand.
I think they offer a great quality for a good price
2 April 2026
Do not order
Do not order! I ordered a bike for my little girls birthday on 8th March. Their website advertises same day dispatch but i ordered on a Sunday so assumed next business day. Monday 9th I received an email saying my order would be shipped Tuesday but by Thursday I’d had no shipping notification so emailed them asking if my package had been shipped.
I got a response saying orders are shipped same day but my order hadn’t been shipped (bit contradictory) and to check back in a few days. I responded asking why my package hadn’t been shipped after 4 business days if they usually ship same/next day and got another stock response that typically they do ship same day but mine hadn’t been sent for an ‘unspecified’ reason and to simply wait a few days.
I followed up the next day as I’d still had no shipping notification. That email was ignored so I sent another email the following day. I finally got a response but it was the same stock ‘not shipped for unspecified reason’ nonsense with no further explanation.
I responded saying the stock responses were not acceptable and I wanted an update and got a response saying it would be investigated and then yet another stock email saying they’re busy so dispatch is taking longer and to be patient.
By the 18th I’d still had no shipping notification so followed up again and was told my item had now been shipped 10 days after ordering. Annoying but ok as my child’s birthday is the 28th so still plenty of time.
I kept an eye on the DPD tracking which finally updated on 23rd saying my package had been returned to the sender (I assume some error with the shipping label but can’t be sure because I’ve had no answer to this). I emailed DERYAN immediately on the 23rd asking for an urgent update as this was 5 days before my child’s birthday. That email was ignored. I followed up on the 24th with an apology and confirmation my item had been returned to the warehouse. They said they’d arrange priority shipping IMMEDIATELY if I confirmed the shipping address again which I did straight away. I got no response to that confirmation. Followed up on the 25th. Ignored again. Followed up on the 27th the day before my child’s birthday. I was then told to communicate via WhatsApp which I’d tried numerous times but sometimes they don’t answer and if they don’t pick your WhatsApp message up within 24h it disappears apparently and you just have to sent it again.
I followed up again on 31/3 (daughter’s birthday now passed). Pointed out I was getting nowhere on WhatsApp and was told again via email the order would be re shipped and I’d get shipping info shortly. The same message I’d received on the 24th…
Last week WhatsApp message arrived telling me they were refunding me.
Then Sunday an email saying my package is in a queue and will be shipped as soon as possible.
Frankly I’ve no idea what’s happening at this point. Worst customer service I’ve ever come across. Avoid at all costs.
8 March 2026
Unprompted review
No response
31 March 2026
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