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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers find the platform to be a game-changer, appreciating its ease of use and the way it simplifies video and audio editing, even for those without extensive technical backgrounds. People highlight features like accurate transcription, seamless workflow, and the ability to edit videos by rearranging text as significant time-savers. The product's continuous updates and growing functionality are also frequently praised. However, some people were dissatisfied with the product's reliability and performance. Issues such as frequent bugs, crashes, lag, and projects not loading or freezing are commonly reported. Some users also experienced problems with audio quality, including wind noise not being removed effectively or audio randomly disappearing. Additionally, a minority of customers found the AI features inconsistent or felt that recent changes to the platform's functionality were disruptive and confusing.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the ease of use, excellent... See more

Product

Consumers find product to be ambiguous. Many reviewers praise its efficiency, affordability, and amazing... See more

Technology

People report ambiguous experiences with technology. Many customers praise the AI features, such as suggested... See more

Application

Customers had ambiguous experiences with the app. Many reviewers expressed significant dissatisfaction,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers praise the product as honest, reliable, and... See more

Based on these reviews

Rated 3 out of 5 stars

This product was recommended by a friend, but I've had nothing but problems with it from day one. It's full of bugs. It doesn't do what it's supposed to do or what support tells you it will do when yo... See more

Rated 3 out of 5 stars

I'm a long time user and fan of Descript. I've been paying $30/mo for almost 4 years now. Until recently, I was able to efficiently run my channel, making 3-4 videos per week. Now, I can only create 3... See more

Rated 3 out of 5 stars

Very good editing program/service, but completely rediculous that AI-features are based on credits. Credist are comsumed very fast and then you get either stuck or broke.... I would like to stay, but... See more

Rated 3 out of 5 stars

Descript drives me batsh!t crazy with their constant updates and major modifications to the platform without any notice. I have more than once cursed the gods for making me aware of it, even... See more


Company details

  1. Software company
  2. Video editing service

Written by the company

Descript is an AI-powered video and audio editing platform that combines transcription, screen recording, and publishing into a single tool. Instead of using multiple apps for editing, captioning, and sharing, users can manage the entire workflow in one place. At its foundation, Descript allows text-based editing. Media files are automatically transcribed, and changes to the text directly edit the video or audio timeline. This makes editing more accessible for beginners while still providing advanced capabilities for professionals. Core Features Text-based editing: Edit media by editing words on a transcript instead of navigating timelines. Screen and webcam recording: Capture product demos, tutorials, and presentations in one place. AI enhancements: Tools like Eye Contact, Studio Sound, filler word removal, and automatic captions. Avatars & voice tools: Create lifelike avatars, translate content, or generate synthetic voices. Collaboration tools: Multi-track editing and real-time team collaboration for distributed teams.


Contact info

3.2

Average

TrustScore 3 out of 5

250 reviews

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Replied to 10% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Hard to switch profiles & stop…

Hard to switch profiles & stop launching itself!

Please make it easier to switch between profiles. I use different profiles for different projects (that are paid separately) but it's a real pain to go between profiles. Takes me at least 30 minutes, which is ridiculous. Just stop automatically signing me in!!

Also, please stop adding Descript to open every time I boot up. I keep removing it, and it keeps adding itself back. I can't run Descript in the background always, so I only want it when I need it.

12 September 2025
Unprompted review
Rated 2 out of 5 stars

Good Concept, Poor Execution

I love the concept, I love the idea, but I am very disappointed with the execution.

It's buggy, clitchy, lagging, and not intuitive when it comes to editing.

I feel this has been launched too early. There should be no reason for a user to have to go through numerous pages of helps to troubleshoot, just to make the program work properly in the first place.

If this was a free experience I would understand and be far more gracious, but this is paid. Make a product that works - don't make your paying customers work for workarounds.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

useless

it is awful. it cannot finish processing a simple 1 min video in the free version. I am wasting money on a weak app that doesn't work.

10 September 2025
Unprompted review
descript logo

Reply from descript

Thanks for the feedback here!

Our free plan is designed to give users access to our features with some limited capabilities for the purpose of testing out to see if it meets the workflow needs for your projects. It can give you a good sense whether this will be a good fit to later join on a higher subscription level.

That being said, if it was struggling to upload a minute video, that's often due to a file compatibility issue, or a network issue.

Rated 4 out of 5 stars

A great time saver

I love the ease of the platform. I save so much time with editing videos and podcasts. I love the AI tools to quickly write content that I need to go along with my videos and podcast.
But it still is not my only platform I use to edit with. I still go to a professional video editing platform to fine-tune my audio. Many times the audio on Descript comes across to robotic for my liking.

10 September 2025
Unprompted review
Rated 4 out of 5 stars

Creating video poems

Using photos, images and short videos, created from my poems, I can have a video-poem, that is, a video with images, sounds, the written poem and a speaker reciting it in Portuguese, English, French or Spanish.

10 September 2025
Unprompted review
Rated 4 out of 5 stars

all things are great

all things are great. specially the power of underlord make this system really effective. my concern is just with the speed and response time of underlord. sometimes it takes a lot of time to apply the effects and editing even though i am using descript on fairly poweful gaming laptop

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent With Improvements Needed

My experience has been very good, except I would like to have options to pay for additional AI dub hours; also I would love if there was a window with links to all the features, in alphabetical order, so that I don't have to waste so much time, looking for features to do my work. A lot of times, not even ChatGPT knows exactly where the features are. So if they were listed in alphabetical order, even when they are updated, I could still find them easily and fast.

9 September 2025
Unprompted review
Rated 2 out of 5 stars

Issues with Functionality and Subscription Access

The app has some clear weaknesses. For example, it struggled to perform certain tasks effectively, such as voice cloning or accessing the microphone, and offered no alternative methods or workarounds. Additionally, when I canceled my subscription halfway through the month, I lost access to features I had already paid for, even though my payment covered the full month.

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Easy to Edit Your Own Videos

This software makes it very easy to edit your own videos, especially if you're making simple edits like trims and using their AI features to improve the sound and remove filler words. I wish it was easier to use layers and tracks.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Chelsea vs barca 2009

Tjust tried it out. 35 dollars for 4 hours of misery. I had 4k footage, exceeding 20gb per clip. When using the saas i was informed that it wasnt uploadable in my plan. They could have informed me earlier.
I didnt want to pay 65 dollsrs more. So i exported my footag in hd. Just to try it out. And then lost my time prompting Underlord and being told what it cant do

28 August 2025
Unprompted review
descript logo

Reply from descript

Thanks for the feedback here and sorry to hear about your experience.

Our Creator plans offer up to 20gb file sizes for uploads, but the Business plan can upload up to a 50gb file size.

You can still upload the file, even if you're out of Underlord time - but in August, we shouldn't have been charging for Underlord actions.

Rated 1 out of 5 stars

Terrible

Terrible, not just unhelpful but actually wasted so much of my time. The transcription engine is rubbish and needs correcting every few lines. Importing the original script so as not to have to spend hours correcting is also really unpredictable and awkward. The AI 'Underlord' doesn't even have accurate product descriptions to work from. It told me I could use something called 'Script Sync' but couldnt say where it was. After about 15 mins of not being able to find it, I asked ChatGPT for the most up to date documentation. Turns out Script Sync doesnt exists. I asked 'Underlord' again and it confirmed it didnt exist. You couldnt make it up. I'm so annoyed. I've literally spent 4hrs on an editing job that should have taken 30mins max. Stay away. It's a con.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Descript is just brilliant!

Descript is just brilliant!
You don't have to have software knowledge to use and if you are stuck, they are there to help.
It is constantly being updated and growing.
If I have a creative idea, it's not long after with using Descript that it is up and running.
Thanks

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Overhyped and underdelivers — not worth the money

I was really excited to try Descript’s new AI Video Maker, especially with the ChatGPT integration — but the experience has been awful.
• The ChatGPT + Descript connection didn’t work. Project links never came through, so I had to cobble things together manually.
• Videos were way too short (5 seconds) with no proper pacing or syncing to the narration.
• Inside the app itself, I got black screens before the AI video even started, and the looping transitions were abrupt and horrible.
• Instead of saving me time, the tool wasted hours.

I continued my membership because I thought this would be game-changing, but it’s clunky, unreliable, and absolutely not ready. I’m now considering asking for a refund and moving to another program.

Don’t buy into the hype — this tool is underdeveloped and overpromised.

16 August 2025
Unprompted review

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