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Rated 5 out of 5 stars

Cute drawings to my baby's nursery. I bought the tree houses, the paper and impression is good considering the price (on sale). I don't think I'd pay full price, but definitely would buy other produc... See more

Company replied

Rated 4 out of 5 stars

Great service, one poster came damage and they resent all posters (even non damage ones) and included an extra as a gift. Only thing is that I could choose the gift and I got a poster which I dont wan... See more

Rated 5 out of 5 stars

Desenio have been very helpful. When my pictures didn’t arrive, they sent another set immediately and kept me informed all the time. I would definitely use them again.

Company replied

Rated 1 out of 5 stars

Ordered a print. Told me it was being delivered to a box not home which I didn’t want as on holiday. Spent hours trying to contact Desenio and Evri. Live chat, emails, phone. Nothing. Only machines.Ju... See more

Company replied

3.6

Average

TrustScore 3.5 out of 5

6K reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars
Desenio logo

Reply from Desenio

Hi Amílcar Neves,

Thank you for your review.
We’re sorry to hear you are yet to receive your order. We can see that you’ve been in touch with our customer service who will help with the errand. If you have further queries we kindly advise you to get back in touch with us.

/DESENIO

Rated 2 out of 5 stars

It is only printed images and not a…

It is only printed images and not a good quality paper. I was disappointed.

15 March 2021
Desenio logo

Reply from Desenio

Hi Özgun,

Thank you for your review.
We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish.

If you have further questions regarding your products you’re very welcome to contact our customer service.

/DESENIO

Rated 2 out of 5 stars

The poster of a size 50x70 cm I ordered…

The poster of a size 50x70 cm I ordered doesn’t have a desired quality :(
I would not repeat an order.

Michaela

2 March 2021
Desenio logo

Reply from Desenio

Hi,

Thank you for your review.

We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish.

If you have further questions regarding your products you’re very welcome to contact our customer service.

/DESENIO

Rated 3 out of 5 stars

The posters are great just like the…

The posters are great just like the picture on the website but the delivery wasn't easy. In the order I put my entire address but the delivery company told me that the address was incomplete so i had to call them several times and at the end I had to go to a delivery point. It wouldn't have normally be a problem but I was trying to quarantine and that is why asked the package to arrive home and not somewhere else.

8 December 2020
Desenio logo

Reply from Desenio

Hi Blanca,
Thank you for your review.

We’re sorry to hear you of the hassle that you had with your order. We will look into this and examine where the mistake has been made and take any corrective measurements if needed for the future. If you have further questions regarding your products you’re very welcome to contact our customer service.

/DESENIO

Rated 5 out of 5 stars

All great

Big choice, fast delivery, wonderful packing, all great!
I haven't seen gifu options though - would be great to have a package and a confirmation sent in a separate letter.

14 November 2020
Rated 5 out of 5 stars

Great frame quality

I ordered a frame, 70x100cm. I was really scared that it would be broken or really low quality but it turns out to be great!!! The shipping was very fast too. I’d definitely recommend it to everyone.

1 October 2020
Unprompted review

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