Polite and informed sales team. Disappointed with the lowball estimate of our home value, which did not agree with anything we had. Including our July paid for Valuation, which was professionally done... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union m... See more
Company replied
Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy t... See more
Company replied
To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say t... See more
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Company details
Written by the company
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Started by Arizonans, for Arizonans
Written by the company
- 85 years of service
- Desert Financial was founded in 1939 to serve our members and give back to our community.
- Founded by teachers
- Fifteen Valley educators pooled their money together – just $78.75 – to start our credit union.
- Mission-driven
- Our mission to share success and create exceptional experiences is why we do what we do.
- Committed to sharing success
- Sharing our financial success with our members, community and team is simply the right thing to do.
Contact info
United States
- (602) 433-7000
- desertfinancial.com
4.4
Excellent
321 reviews
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Excellent customer Service provided by Daniel Edwards
Excellent customer Service provide to me from Daniel Edward’s, very professional, informative about the services Desert Financial offers. His motivation, a knowledge and understanding about what I want to accomplish when I try to refinance my vehicle was amazing experience. Thank you for continuing bringing to your organization the best.
27 June 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had such a positive experience! Are happy to hear about the professionalism and knowledge displayed during your vehicle refinance. It's great to know our service met your expectations!
Great service!
20 June 2025
Reply from Desert Financial Credit Union
Thanks for the positive feedback, Helen!
Extremely friendly staff.
18 June 2025
Reply from Desert Financial Credit Union
Thanks for the kind words, Brian!
Reply from Desert Financial Credit Union
We're happy to hear that you enjoyed your experience with us. Thank you for your positive feedback and for highlighting our team's efforts.
Reply from Desert Financial Credit Union
We're happy to hear that you had an excellent experience! We appreciate you being a member again and your positive feedback.
Reply from Desert Financial Credit Union
We are so happy we could assist you during your time of need. Thank you for sharing your positive experience with us.
Reply from Desert Financial Credit Union
We're happy to hear that you had a positive experience working with our team!
The staff were friendly and pleasant.
21 June 2025
Reply from Desert Financial Credit Union
We're glad our staff made your visit pleasant. Thank you for your kind words!
Great Customer Service
Great associate to deal with, made then entire process enjoyable
20 June 2025
Reply from Desert Financial Credit Union
We're glad you enjoyed your experience. It is wonderful to hear that our associate made the entire process enjoyable for you. Thank you!
Being very nice and knowing to work…
Being very nice and knowing to work without any problems.
11 June 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had a positive experience with us! Thank you for your kind words; we appreciate your feedback.
It doesn’t matter anymore
I had did a mobile deposit on June 27th and was told I have to wait till July 8th all though my check was paid out to me the 27th
27 June 2025
Reply from Desert Financial Credit Union
Thank you for sharing your experience with us, and we apologize for any inconvenience you've faced. Our recent policy change involves temporarily holding all checks to prevent potential fraud.
Reply from Desert Financial Credit Union
Thanks for the positive feedback, William!
Quick and easy
Everything went very smoothly and efficiently. I was kept updated, and things were finished in a short period of time. Couldn't have gone better.
11 June 2025
Reply from Desert Financial Credit Union
We're happy to hear that everything went smoothly and efficiently for you. It's great to know you were kept updated and that things were finished quickly. Thank you for your positive feedback, James!
quick and easy…
Your loan process is so quick and easy compared to some institutions in the past that ive used. The team members were friendly and easy to work with.
2 June 2025
Reply from Desert Financial Credit Union
We're happy to hear that our loan process was quick and easy for you! We're also glad that you found our team to be friendly and easy to work with. Thank you for your positive feedback!
Reply from Desert Financial Credit Union
We're glad you found our team friendly, and your experience was easy. Thank you for your positive feedback, Thomas!
Every employee is always very helpful…
Every employee is always very helpful and respectful, a pleasure to do business with.
4 June 2025
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Michele! We are happy to hear that our team's helpfulness and respect made your experience so pleasant. Thank you!
Reply from Desert Financial Credit Union
We appreciate your feedback and are glad you had a positive experience with us. It means a lot to us that you took the time to share, Jerome!
Was Not told that my paper checks would…
Was Not told that my paper checks would not go through for up to 8 days. Having a job that pays in paper checks not having money right away is a real bummer. Wish my banker would have said something when setting up my account.
24 June 2025
Reply from Desert Financial Credit Union
Thank you for sharing your experience with us, and we apologize for the frustration this caused. Our policy includes holding all checks temporarily to help prevent fraud. We understand how inconvenient this can be, especially when you're relying on those funds. We’ll share your feedback to help improve how we communicate this upfront. If you have any questions, please call us at (602) 433-7000.
Long wait and failure to complete order and transaction
I waited a long time both times I went in to open an account.
I asked to order checks. I called back and found out the checks had not been ordered.
I deposited $12,000. I was told there would be a hold on the deposit. The service rep asked to see my balance for the account I wrote the check from. I showed him my balance. He said that he could release $500.00. I called back 2 days later because the $500 had not been released. He said he forgot and that he would release 1000 of the 12,000, I had deposited.
12 June 2025
Reply from Desert Financial Credit Union
Thank you for taking the time to share your experience, Diana. We’re sorry to hear about the delays and miscommunication you encountered. That’s certainly not what we want for our members. We appreciate your patience and feedback, and we’ll share this with the team to help improve service and follow-through. If you’d like to discuss your situation further, please call us at (602) 433-7000.
Excellent customer service from start…
Excellent customer service from start to finish. Highly recommend.
13 June 2025
Reply from Desert Financial Credit Union
We are so happy you had a great experience with our service! Thank you for your recommendation, Matthew.
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