Polite and informed sales team. Disappointed with the lowball estimate of our home value, which did not agree with anything we had. Including our July paid for Valuation, which was professionally done... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union m... See more
Company replied
Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy t... See more
Company replied
To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say t... See more
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Company details
Written by the company
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Started by Arizonans, for Arizonans
Written by the company
- 85 years of service
- Desert Financial was founded in 1939 to serve our members and give back to our community.
- Founded by teachers
- Fifteen Valley educators pooled their money together – just $78.75 – to start our credit union.
- Mission-driven
- Our mission to share success and create exceptional experiences is why we do what we do.
- Committed to sharing success
- Sharing our financial success with our members, community and team is simply the right thing to do.
Contact info
United States
- (602) 433-7000
- desertfinancial.com
4.4
Excellent
321 reviews
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Reply from Desert Financial Credit Union
We're happy to hear that starting a new account online was easy! We appreciate your positive feedback and are grateful for your time.
Transferring money is a massive…
Transferring money is a massive headache. To do it in a quick manner you have to use a 3rd party that charges fees.
13 June 2025
Reply from Desert Financial Credit Union
Thank you for your feedback, and we’re sorry to hear that transferring funds has been a frustrating experience.
We are happy to announce that we just launched Zelle in our mobile banking app. We hope this makes transferring funds easier for you in the future!
The banker was a bit confused on how…
The banker was a bit confused on how long my funds would be held.
2 June 2025
Reply from Desert Financial Credit Union
We appreciate your feedback and apologize for the confusion regarding the hold on your funds, James. We will address this internally to improve clarity.
I had a wonderful experience with the…
I had a wonderful experience with the team and a prompt response.
29 May 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had a wonderful experience with our team and received a prompt response. Thank you for your positive feedback!
Very Fast and efficient
Very Fast and efficient - Was a smooth move from one financial institution to Desert Financial Credit Union
30 May 2025
Reply from Desert Financial Credit Union
We're happy to hear that your move was smooth, fast, and efficient. Thank you for sharing your positive experience with us, Jessica!
very good service
very good service, super knowledgeable, friendly and above all HONEST!!!
3 June 2025
Reply from Desert Financial Credit Union
We're delighted you found our service to be very good, and we appreciate your kind words about our team's knowledge and honesty.
It was very easy opening the account no…
It was very easy opening the account no hassles and since I didn’t want to wait until my card came through the mail I went to a branch and got one instantly everything went nice and fast thank you
26 May 2025
Reply from Desert Financial Credit Union
We're happy to hear that opening your account was easy and fast. We appreciate you letting us know that you were able to get your card quickly at a branch. Thank you for your positive feedback!
Great people
I recently just opened an account with your Apache Junction credit union! The clerk was very helpful and explained how your system works at your credit union!! Thank you for such special people caring for their customers!!
9 June 2025
Reply from Desert Financial Credit Union
We're happy to hear that the team was helpful when you opened your account at our Apache Junction location. Thank you for your positive feedback, Karen!
Teller Greeting me with a big smile
Teller Greeting me with a big smile. Said how can I help you today. Then right away took care of my issue.
7 June 2025
Reply from Desert Financial Credit Union
We're happy to hear that you were greeted with a smile and that we promptly addressed your needs. Thank you for sharing your positive experience with us, Renee!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Jeffery! We appreciate you taking the time to share your feedback with us.
Reply from Desert Financial Credit Union
We're happy to hear that our team was helpful. Thanks for choosing us, Mark!
Knowledgeable,informative,and overall a…
Knowledgeable,informative,and overall a great experience.
5 June 2025
Reply from Desert Financial Credit Union
We're glad you found your experience so informative and enjoyable. Thank you for your positive feedback, Marco! We appreciate it!
very good customer services
6 June 2025
Reply from Desert Financial Credit Union
We appreciate you taking the time to share your positive experience with our service, Mireya!
Kai made opening an account easy and…
Kai made opening an account easy and effortless. He went over all the info that I needed and called me a week later just to check in.
26 May 2025
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Carrie! We're delighted that Kai made the account-opening process a breeze.
It was an easy process
It was an easy process! Super fast and simple. The website is not hard to navigate.
29 May 2025
Reply from Desert Financial Credit Union
We're happy to hear that the process was easy and fast for you! We appreciate your feedback regarding our website's user-friendliness. Thanks for the positive feedback, Kevin!
Overall solid and helpful staff when I…
Overall solid and helpful staff when I opened my account.
5 May 2025
Unprompted review
Reply from Desert Financial Credit Union
We're happy to hear that our team was helpful when you opened your account, Zeta! Thank you for your positive feedback and for choosing us!
Reply from Desert Financial Credit Union
We're so glad you enjoyed your visit with us, and we appreciate your kind words and positive feedback. Thanks, Leah!
A Pleasant Experience
There was no wait time to open my checking and savings accounts. The process was quick and straightforward.
My Relationship Specialist was Destinee Cornejo, she is a credit to the institution. She offered friendly, knowledgeable, and coherent assistance in setting up my accounts and I was out of there is no time.
30 May 2025
Reply from Desert Financial Credit Union
We're happy that opening your checking and savings accounts was quick and straightforward. Thanks for sharing your positive feedback regarding the assistance you received while setting up your accounts, Michael!
Reply from Desert Financial Credit Union
We're happy to hear that, Martin! Thanks for the 5-star review!
The company can improve by having…
The company can improve by having working ATM’s at all locations always without fail. Better customer service; it’s a credit union not a bank. A better and faster overall app with a dark mode included.
3 June 2025
Reply from Desert Financial Credit Union
Thank you for your feedback, Francisco. We’re sorry to hear about the issues you experienced with our ATMs and service. Your input is valuable, and we’ll use it to help improve the experience for all our members.
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