The frozen products are delivered defrosted. including fish. Ordered for restaurant use. Too much defrosted on delivery; money and time wasted.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Truly perfect choice that helps our family with our Indian diet needs. We've visited a lot of Indian stores in Glasgow for our needs and was recommended Desicart by a friend. It's highly convenien... See more
Company replied
Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extre... See more
Company replied
Was looking to order some Indian groceries and didn't want to go to the shop nearby as they just charge a hefty price for almost everything! Stumbled upon Desi Cart on Google and upon browsing foun... See more
Company replied
Company details
Information provided by various external sources
Desicart is the UK's largest online store offering a wide range of Authentic Indian and Sri Lankan Groceries. Millions of users love using Desicart for their daily grocery essentials. Find everything you will ever need for your monthly supply of healthy, appetizing provisions that takes you back home. Our authentic products and excellent service are much loved. Our chat support team are almost open 24/7 ready to help you get what you need. We deliver all over UK, Scotland and Ireland. We take the pride of providing you traditional ingredients right to your door step without any hassle.
Contact info
United Kingdom
- desicart.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
Terrible.
Site says over £40 purchase the postage will be free.
But then it isn’t -
Raised it three time separate for three separate but no joy.
This should be reported to consumer forums
Shameful

Reply from Desicart
The service was excellent
The service was excellent. Goods ordered securely packed and delivered. Reason 4 stars instead of 5 is some items I required were out of stock whereas other retailers (your competitors) had these items in stock

Reply from Desicart
Amazing
Good pricing, on time delivery and good packaging, which kept the contents fresh and avoided it from going bad.

Reply from Desicart
I recently tried Desi Cart for the…
I recently tried Desi Cart for the first time. The range of products is fantastic. I opted for standard delivery, and my order arrived on time and well-packaged. No damaged items, and the perishables were still cool. I would highly recommend it for quality, convenience, and a genuinely enjoyable shopping experience. Will definitely be ordering again!
I’ve had mixed experiences with…
I’ve had mixed experiences with Desicart. The fresh Indian vegetables and plantains I ordered were excellent and well-packed. However, the delivery has been problematic. On two occasions, the Shana frozen chappatis arrived 30 hours late and defrosted, resulting in wasted food. While the company offers a good variety of products and generally quick dispatch, they need to improve their delivery methods to ensure frozen items arrive in good condition. Overall, it’s a decent service with room for improvement.
Great seller
Great seller. Contacted me and arranged for a equally high quality alternative brand of tinned Jackfruit when the one I wanted wasn't in stock. Fast delivery with a good courier (DHL). No complaints. Friendly and efficient.
a good company to deal with
a good company to deal with, the goods come well packed and are delivered promptly

Reply from Desicart
Always delayed
The delivery is always delayed and despite several instructions they always deliver at the concierge knowing there are perishables.

Reply from Desicart
Ordered rice, received bag of worms
I ordered rice from them, they sent me a bag of worms. Have sent them all the pics but they’ve refused to refund or take their worms back. Save your money and do not order from them, much better websites available for online deliveries.
Response to your pathetic reply: If the order has delivery date of 15 October and it is not 15 November yet (6 November as of today), how is that a “FULL MONTH”??? And I have posted this review after wasting time waiting for your replies on your customer care channel. Also, there is not “A WORM” in the bag, there are multiple worms, as in the bag is full of worms. I sent you several pics and videos to show all the moving worms. Imagine the disgust! Stop passing over accountability and defrauding people of their money. The quality of the rice is even more questionable as customers don’t sit at home to plant worms in the products you’re sending.

Reply from Desicart
Good food very poor delivery .
Excellent fresh Indian vegetables .
But also ordered Shana frozen chappatis. Delivery was 30 hours late and chappatis were defrosted and had to be thrown away because you cannot refreeze . Such a pity but the company needs to change its delivery methods . This has now happened twice .
Such a waste of good food .

Reply from Desicart

Reply from Desicart
Great quality and good prices
All produce was in great condition, delivery was excellent and packaging was neat. Appreciated week of Indian food!

Reply from Desicart
Quick and easy
We have been using desi cart for some time they always dispatch quickly and haven’t had any problems whatsoever.

Reply from Desicart
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






