Design Centre Reviews 

426
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable when guiding people through various jewellery selections. Many individuals appreciate the warm, welcoming atmosphere inside the store and the complete absence of any hard sell or pressure to purchase items. Consumers also highlight the exceptional customer service, noting that team members go above and beyond to assist with prompt ring sizing, complimentary cleaning, and jewellery repairs. Visitors truly love the fantastic selection of high-quality products available in this wonderful family business located in the famous jewellery quarter.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently highlighting their warm welcome, extensive... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning finished items,... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation for the... See more

Customer service

Reviewers highlight great satisfaction with customer service, frequently praising knowledgeable staff who... See more

Location

Users describe satisfaction with the location, highlighting that it is situated in the heart of Birmingham's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful experience at the Design Centre in the Jewellery Quarter while choosing our wedding bands. A special mention has to go to Daksha, who was absolutely lovely from start to finish. She... See more

Rated 5 out of 5 stars

I was served by Louise and Dave while shopping with my grandparents for a gift for my 21st birthday. They were both so warm and welcoming, and I really appreciated that there was no pressure to try or... See more

Rated 5 out of 5 stars

Visited the Jewellery quarter to find a ruby anniversary gift for my wife. After visiting several shops, i was underwhelmed by the customer reaction i received. On entering the Design Centre, I was wa... See more

Rated 5 out of 5 stars

A very warm welcome by staff. Gemma particularly paid attention to our needs and guided us accordingly. Once we had chosen the ring, we asked if the rings that would be going with the new ri... See more


Company details

  1. Jewellery shop
  2. Fashion accessories shop
  3. Jeweller
  4. Watch shop

About Design Centre

Written by the company

Design Centre is based in the heart of the Jewellery Quarter in Birmingham, The Jewellery Quarter in Birmingham is world renowned for its value, and Design Centrte is no different.

 We are unique in that we offer both a large range of jewellery and an extensive collection of designer watches which include:

 Engagement rings, wedding rings, diamond jewellery, eternity rings and designer watches including Gucci, Rado, Raymond Weil, Michael Kors, Emporio  Armani, Bulova, Hugo Boss and Rotary.

As a family owned business we pride ourselves on the knowledge and experience of our staff. We have several members of staff with over 10 years service to give that familiar personal touch. Customers regularly pay them compliments for their attention to detail and excellent customer care.

We have gifts to grace all occasions and affordable prices that range for £50.00 to £50,000.00 for jewellery and watches.

Design Centre's loyal and knowledgeable staff await to serve you.

 


Contact info

5.0

Excellent

TrustScore 5 out of 5

426 reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(426)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Men's wedding band

We came into Design Center looking for wedding bands for myself and parter, both of us were highly impressed with the service we had recived, all the staff were very friendly, knowledgeable, helpful and patient! Even with our two children. We tried on so many rings that Tina helped us with, She showed us so many styles, and nothing was too much to ask. very helpful and clearly love their job. I wouldn’t go anywhere else from now on. Were next back in on Wednesday to pick out my other half's wedding band to match her engagement ring. Would highly recommend to anyone looking into buying both engagement or wedding rings!
Tom and jodie

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Thank you !

We visited yesterday for an engagement ring and had amazing help from your colleague Ella. Outstanding customer service, very helpful and such a lovely atmosphere. Thank you for helping choose my forever ring! Couldn’t ask for better! Thank you again so much!

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Went to the Design centre on Tuesday I…

Went to the Design centre on Tuesday I have used this shop for many years, staff are so friendly and helpful, I got a beautiful diamond bracelet for my birthday. Once again thanks for all the help choosing one with me
Diane Gilbert

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

Fantastic wedding ring shopping experience!! Great customer service and Sophie was very helpful and answered all my questions. It’s clear she loves her job! I’ll definitely be back in the future to buy more jewellery!

3 December 2022
Unprompted review
Rated 5 out of 5 stars

We had lovely day out at the Jewellery…

We had lovely day out at the Jewellery Quarter yesterday. Whilst all the shops were filled with beautiful jewellery, the Design Centre was our favourite. Tina and the team were exceptionally helpful in finding me the most perfect gold necklace, for a Christmas present from my husband. We had a lovely shopping experience and would definitely buy from here again.

18 November 2022
Unprompted review
Rated 5 out of 5 stars

Wedding rings

No hard sell or pushy sales people, just very friendly, knowledgeable, helpful and patient! staff. We tried on so many rings that Tina helped us with to match against our engagement ring. She showed us so many with no pressure on price just a genuine interest in getting one to look perfect against the engagement ring which we did. Sophie even polished the engagement ring for us. Both ladies were very helpful and clearly love their job. I wouldn’t go anywhere else from now on

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We visited design centre. Large selection to choose from, displayed very well. No pressure to buy. Excellent customer service and knowledgeable staff.
Bought a beautiful necklace for my retirement. Would definitely recommend.

31 July 2022
Unprompted review
Rated 5 out of 5 stars

Returning customers again and again

We have used the Design Centre now for 5 purchases, starting with my engagement ring. Each time, all the staff are so helpful, polite and welcoming. It has a very warm down to earth feel about it, some shops can be intimidating, but this one is a cut above. We've never bothered browsing the other shops, all you could want is here.

27 July 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Lucy, such lovely words we really appreciate the kind review and returning custom, we look forward to seeing you again!
King regards
The D C team :)

Rated 5 out of 5 stars

Amazing Jewellery and Staff

I visited ‘Design Centre’ at the Jewellery Quarter today to buy a watch, I couldn’t have asked for better hospitality. Tina and Sophie were amazing and extremely helpful, making it a great experience.
I would recommend here to anyone, 10/10.

-Fin

25 July 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Fin a big thank you for your kind words! Was a pleasure to be able to help, we look forward to seeing you in the future.
Kind regards
Sophie and Tina :)

Rated 5 out of 5 stars

Visit the Design Centre for great jewellery

Had a great experience at Design Centre today purchasing a wedding ring. Ell and Sophie where both very nice and helpful. We got a great deal on a beautiful ring, they even cleaned a few of our jewellery pieces along the way. Would recommend popping in and saying hello when in the jewellery quarter

24 July 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Jade, Thank you so much for your review and kind words we really appreciate it. So pleased you’re happy with your purchase, we look forward to seeing you again in the future.
Kind regards
Sophie :)

Rated 5 out of 5 stars

Going the extra mile is standard here.

This is the third time I have bought a custom design ring from Bina and her team at design centre. They’ll go to great lengths to source the perfect stone and setting for you. Wonderful hospitality and communication. The prices are always very competitive. Looking forward to number four already. Thank you again!

7 July 2022
Unprompted review
Rated 5 out of 5 stars

60 Birthday

Went into this store looking for a trilogy ring for my 60, Tina was so knowledgeable and advised this was a Trilogy and the meaning behind it Past, Present & Future ( I didn't know this). Tina asked our budget and advised that there were discounts no other shop had asked us our budget. The shop has an amazing choice of rings there is no pressure just lovely and helpful and additional you can take your ring back to be cleaned where they will also check your diamonds for free. I went to other stores but wasn't impressed with rings so I did hesitate to go back to this store, Tina remembered the platinum rings I looked at and I choose the one for me, it needs sizing but can't wait to pick it up. Thank you for all your help.

3 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer experiences

Excellent customer experiences. I went to find a diamond bracelet for my daughter as a father gift for her wedding day. Elle was extremely helpful in the selection of its design and length, to an extent her arm and a colleague of hers had a number of these bracelets attached to show their comparisons. I couldn’t have ask for anything more and we had fun along this journey.

17 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and so friendly and…

Excellent service and so friendly and helpful it was a present for my daughters 21st who is very particular in what she likes and Tina our sales representative was great and managed to help us find the perfect ring that my daughter fell in love with. The service was friendly and put us at ease as this was the first time at the jewellery quarter so was a little bewildered. The offers they had on were also amazing and we purchased two items in the end and saved a good amount of money as they had a percentage off which was also great. All the staff were lovely and I would definitely recommend there shop as they go above and beyond to make you feel welcome.
Thank you

1 June 2022
Unprompted review
Rated 5 out of 5 stars

Best jewellery shop in the Jewellery Quarter

I was looking for a gold bracelet, when we entered the store we were immediately made to feel welcome, shown the cabinet the bracelets were in and left to browse…I asked to try some on and Tina couldn’t have been more helpful encouraging me to try some on and chose the one I wanted. I have used this shop before and they will be my first choice for future purchases.

28 May 2022
Unprompted review
Rated 5 out of 5 stars

Visited the Design Centre on the 21st…

Visited the Design Centre on the 21st May looking for an engagement ring we had been in a few shops but had not found what we were looking for. I wanted a three diamond ring, Tina was so knowledgeable and advised this was a Trilogy and the meaning behind it
Past, Present & Future ( I didn't know this). Tina asked our budget and advised that there were discounts no other shop had asked us our budget. The shop has an amazing choice of rings there is no pressure just lovely helpful staff. I did hesitate to carry on looking and go back so glad we didn't. A beautiful platinum ring that I just cant stop looking at.
Excellent service from beginning to end one happy lady. Thank you Tina for making the hole experience wonderful. We will be back for my Wedding Ring.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic helpful service and beautiful jewellery

Such a fantastic experience! We came to Birmingham to buy our wedding bands, Tina was so helpful and patient and was able to facilitate a custom order for one of us which is absolutely stunning. Thankyou so much for brilliant service

11 May 2022
Unprompted review
Rated 5 out of 5 stars

A Jewellery Quarter Gem

Very happy with todays experience at the Design Centre. Relaxed atmosphere, large choice and expert advice. Will definitely return here and recommend to others. Thanks Tina.

11 May 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Dave thank you for your kind words. It was a pleasure to help you with your purchase.
Regards
Tina.

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