DesignerOptics.com Reviews 

3,587
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers had a great experience with this company. Shoppers frequently praise the exceptionally affordable prices, the wide selection of authentic designer frames available online, and the remarkably fast delivery services. Many buyers deeply appreciate finding exact matches for replacement parts or out of production styles at a fraction of traditional retail costs. However, some customers also noted frustrating issues with delivery delays, occasional shipping slow-downs, or receiving merchandise with minor product defects like scratches or loose lenses. A small portion of reviewers experienced difficulties communicating with customer support or obtaining proper resolutions and refunds for damaged or unusable items.

What people talk about most

Product

Consumers find product experiences to be mixed, with many reviewers praising the large selection of authentic... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast delivery, seamless... See more

Price

Clients share ambiguous opinions on price, as many consumers highlight unbeatable prices and unbelievably... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing fast shipping,... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers praise authentic items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my sunglasses but they did not fit properly. Ive since ordered a new pair and th exchange process was very easy. I found Designer Optics to be prompt and courteous through the whole proce... See more

Company replied

Rated 4 out of 5 stars

Designer Optics has the brand I love, KLiiK with several frames to choose from. Ordering was easy and delivery was pretty quick. I will definitely order through them again.

Company replied

Rated 5 out of 5 stars

I recently purchased replacement frames online for an out of production frame style. I needed an exact match so that my old lenses could be placed into the new frames. I was so impressed with receivi... See more

Company replied

Rated 5 out of 5 stars

The customer service is outstanding. Received responses to questions or concerns in very short time. Had to do a return and the process was made so easy. Definitely recommend to all. I will come to th... See more


Company details

  1. Fashion accessories shop
  2. also in
  3. Glasses store
  4. Sunglasses shop
  5. Watch shop

Written by the company

Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(3,587)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently ordered my 3rd pair

I recently ordered my 3rd pair of glasses from DesignerOptics that’s how impressed I was with the first 2 pairs. The prescription lens, the fit of the frames and accuracy of order was perfect. In addition the cost was better than other companies for the exact frames.

1 October 2025
Unprompted review
Rated 3 out of 5 stars

Good price. Communication not so much.

Adding ORDER NUMBER AS REQUESTED: Order SY819146.

I purchased a watch.
Price was really good.
Communication is Bad. Delivery time was exceeded and I had to send a follow up email to ask for order status. Only then, did I get an apology email, and a day later a tracking number for the delayed order. The order arrived later than promised, even I paid for their "order insurance".

1 October 2025
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback. We are pleased to know you were satisfied with the price and sincerely apologize for the delay and communication issues you experienced. Please provide your order number so we may review the matter and address it appropriately.


Thank you for providing your order number and sharing your feedback. We apologize for the delay and any inconvenience caused by the communication gap. We’re glad your order has been delivered and appreciate your patience.

As a gesture of goodwill, we’ll honor a discount on your next purchase.

Rated 5 out of 5 stars

Rayban Chromance

I purchased a pair of Rayban Chromance and I love them! They are definitely legitimate Rayban and they came in so fast. I found the pair initially at Sunglass Hut and looked online for a better price. In store they are listed for $285, I got them from DesignerOptics for $180… I’m so happy with my purchase. I love them so much.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

Ordered sunglasses from them which supposed to be shipped in 3-6 days according to website and it was in stock! After a 9 days not getting a shipment confirmation I contacted to customer service and just after asking they told me that they are still waiting to got them from the manufacturer. At my second email the response was totally different, the sunglasses has been discontinued by the manufacturer and I could cancel my order . Then I checked it again on website and it was still available but with a higher price . So they just didn’t want me to ship it with a lower price I payed and want me to cancel it! Such a scammers !!! Won’t buy from them anymore!! Ezcontacs are much better

20 September 2025
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

We apologize for the inconvenience you experienced. After reviewing your order, the Ray-Ban sunglasses you selected were marked in stock at the time of purchase, but the manufacturer later confirmed the model was discontinued. We promptly informed you and offered the option to cancel or choose a replacement.

Please rest assured, there was no intent to adjust pricing or delay your order. We appreciate your understanding and the opportunity to clarify.

Sincerely,
Designer Optics Team

Rated 5 out of 5 stars

Best Oakley source on line.

Designer Optics had the best price by far on Oakley Hex Jector frames. 5-star response, fast shipping, and the frames arrived with perfect packaging and in factory condition. A super store. Highly recommended!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Pricing!

Fantastic Pricing! Designer Optics had the best price I found anywhere, saving me over $130 on the sunglasses I bought. Even though the product item page stated it might take 5 business days to ship (which it did), I opted to upgrade from their Free Shipping to Priority 2-7 Days for an additional $14.99. I also went with their Shipping Insurance for a few extra bucks. As it turned out, they shipped it via UPS Ground which took over a week in transit (NY to Los Angeles), and is not what I would refer to as "Priority". I wonder how it would have been any longer in transit simply using their Free Shipping Option which is what I'll likely use on my next order. Overall still 5 Stars.
[Addendum: After initially posting this review, I emailed them about the $14.99 Priority Shipping. Perhaps they'll do the right thing and credit the shipping charges or offer some other accommodation. I'll post the outcome after they reply.]

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Glasses where horrible

Glasses where horrible , feel off my face , clouds not see out of them , didn’t know they didnt have a return policy , never again will I order from them !

17 September 2025
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

We’re truly sorry to hear the glasses didn’t work out for you. When we reviewed your order, we noticed the prescription details entered at checkout didn’t match your actual prescription. Because each prescription order is custom-made, we’re not able to issue refunds. However, we did offer solutions — including remaking the lenses with the correct prescription or helping you choose a better-fitting frame.

Please contact us at support@designeroptics.com
or 718-412-0407 if you’d like to move forward with one of these options.

Rated 5 out of 5 stars

Designer Sunglasses Priced Right!

Fell in love with a pair of Ray Bans going through DFW airport but couldn’t talk myself into buying them without doing some homework. So I googled them and found Designer Optics with the exact same pair $80 less. Granted they didn’t include the cleaner, but that wasn’t worth $80. Then I read reviews of Designer Optics and felt comfortable placing my order. The free shipping was great - purchased on a Wednesday and received the following Monday. Will definitely be doing business with them again!

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Great quality for being mail-in prescriptions.

It wasn’t really designer optics fault probably, but it did take a little longer to get my glasses then what was said upfront.
But my eyeglass prescription is one of the most difficult to make. My eyes aren’t good and I have a lot of astigmatism. But they did a wonderful job of getting them right the first time. I am very pleased.

14 September 2025
Unprompted review

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