I can only base my review on the guy that served us, as me and the hubby haven't had our sofa yet ! Great service des was a star he didn't hassle us to buy ! Gave us our space to have a conversation... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lauren in Edinburgh was fantastic from…
Lauren in Edinburgh was fantastic from start to finish in helping us choose our perfect sofa. Would highly recommend.
Helpful sales staff without unwelcome sales pressure.
Ryan was very helpful with our purchase, without any undue sales pressure.
Prices advertised not clear
Although advised that Sofas are built for commercial use and higher rating than other Sofa companies the prices advertised on the floor are not the final price. I really think this company needs to be more up front on how they charge for furniture.
STORE: Edinburgh
Milano Sofa Suites - Shak and Darren were brilliant. Excellent customer service from the Leicester Fosse Park Store
Spoke to Darren originally and he arranged for Shak to do a home consultation. Darren was on holiday during the consultation but had made arrangements to try and get the order in before Christmas. Shak went through different permutations and came up with an ideal solution for the household. Negotiations were done very respectfully and we came away with a good deal. Both Darren and Shak were consummate gentlemen at all times. Recommend them both personally at the Designer Sofas store in Fosse Park, Leicester
Liam at Uddingston was great
Great service from Ahmed
Great service from Ahmed in Milton Keynes , bought a sofa . Very helpful and not pushy.
Lauren in Edinburgh
Lauren in Edinburgh - a great help in helping us chose our sofas for our new house ! Knowledgeable and attentive. Ty!
I bought a gorgeous two seater Freya…
I bought a gorgeous two seater Freya sofa from the store in Brent Cross. The customer service by Mustafa was excellent. Not pushy with a hard sale, but answered all my questions. Would highly recommend this store to everyone. It has beautiful furniture at a reasonable price.
She was very helpful
Shaz at Paisley was very helpful and nice, i’m very happy with my deal and the sofa we got.
Peter has been very helpful and patient…
Peter has been very helpful and patient helping us decide on which sofa to choose
Keith in Paisley looked after us…
Keith in Paisley looked after us amazingly well. Hopefully the sofa will come on time and in perfect condition.
Alemha at Bolton
Alemha was knowledgeable and patient. Went over and above to ensure we could place our order quickly.
We visited the Designer Sofa showroom…
We visited the Designer Sofa showroom in London and had a fantastic experience,Humahum was extremely helpful and gave us a really good deal,He also gave us excellent advice on choosing the right sofa, including the different fabric options, styles and all the details we needed to consider.
We really appreciated his knowledge, patience and friendly approach. The service was excellent from start to finish, and we’re very grateful for all the help and guidance we received.
Highly recommended — everything was excellent
Fantastic sofas
A wide range of sofas, we found the one we liked. No pressure to buy, Shak gave us all the information to make an informed choice of colours and sofa size. Shak was most helpful and we had a first class service from start to finish. We were really happy. Thank you Shak.
Great service from Ahmed
Great service from Ahmed. Looked after well.
Aleyha provided amazing customer…
Aleyha provided amazing customer service. We didn’t feel pressured at all. She knew the answers to everything asked and was professional and friendly! We’ve left very excited for our new sofas!
Very attentive and everything was…
Very attentive and everything was explained clearly. Mel from Paisley took time and left us but was on hand to talk us through the process. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








