I purchased a ladies Emporer Armamie watch last year , a couple of numbers have fallen off the face and its stopped working , l have sent 4 emails over the last 2 months no reply, this has a 2 year gu... See more
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Great experience from beginning to end. Ordered a christmas gift, but changed my mind on the colour way following the initial (speedy) delivery. Reached out to the team via email, with a response rece... See more
My brand new out of the box diesel watch has condensation on the inner face although it states that it’s waterproof,has never seen water and been in my possession only 24hrs! To my surprise a... See more
Company replied
Excellent choice, delivery and quality. Safely packaged, delivered when I was told. And plenty of payment options. Overall excellent, 3rd purchase from here now. I haven’t found better prices.
Company details
Written by the company
Designer Watch Shop is an online retailer of authentic men’s and women’s designer watches at great prices. With up to 60% off recommended retail prices, you can shop for high quality, everyday or special occasion watches for cheaper prices in a multitude of different colours and designs. Here at Designer Watch Shop, we want to make sure you are always looking on point.
Contact info
United Kingdom
- contact@designerwatchshop.com
- designerwatchshop.co.uk
4.1
Great
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Affordable and quick delivery
Affordable and quick delivery, couldn't be better, would like a few more brands though . But overall brilliant.
28 October 2024
Brand new watch
Brand new watch, looks almost like the picture. Although watch face looked a bit bigger in the picture they used with models hand, still absolutely stunning watch and would definitely buy from here again. 9.5/10
28 October 2024
Beautiful watch
Beautiful watch, great price, very classy, would use this company again
30 September 2024
Terrible
Have placed 3 orders in total and EVERY TIME I have been sent the incorrect item. Think this company takes advantage of having your cash in their account to earn interest as it’s always nearly 3 weeks before you’re refunded. There is no real customer service as each message is replied to with a standard response. Will not be using them again and would NOT recommend
1 November 2024
Reply from Designer Watch Shop
Hello Natalie,
Thank you for sharing your experience, and we apologize for the repeated issues with your orders. We regret any misunderstanding regarding the watch you received; as a unisex model, it’s designed for both men and women, but we understand that may not have been clear in our description. We are continuously working to improve our process to minimize delays. Your feedback about our customer service response has been noted, and we’ll be taking steps to ensure more personalized support. We have sent you an email and awaiting your response.
We appreciate your patience and sincerely apologize for not meeting your expectations.
Regards,
DWS Team
Great when somthing went wrong
Had the watch I wanted for a great price.
4 months later the crown came out when I was trying to change the time.
I contacted Designerwatch by email and John contacted me the same day and asked me to send over photos.
Again same day agreed that it could be fixed under warranty.
From sending my watch and a new one which I was not expecting being sent out to me was under a week! Including a weekend!
Communication to clear throughout.
I would not hesitate to use again
Thank you John for all your help
23 October 2024
Unprompted review
Watch was in perfect condition and…
Watch was in perfect condition and arrived on time
28 October 2024
Absolute Joke
I am really disheartened about this brand. I bought a watch for my boyfriend's birthday, it was beautiful and arrived in good time. However, he has only worn it twice and each time it has broken. I sent it back and they mended it, for it to break again...
It looks like it has been superglued back together!!
I asked for a refund (and for me to return the watch) but they have said that they can only fix it, which I don't see any point when It keeps breaking.
Absolute joke, wouldn't recommend at all.
28 October 2024
Unprompted review
Reply from Designer Watch Shop
Hello Amy,
Thank you for reaching out, and we understand your disappointment. However, we must clarify a few important points. The purchase of the watch was made on May 29, and while you mentioned it has only been worn twice, the timeline raises questions regarding its use and wear.
As the watch has been used, we can only offer repair under our warranty policy. We have previously emailed you a return label to facilitate the repair process, but it seems there has been a lack of cooperation to resolve this matter promptly.
We are committed to sorting this out through the available repair option, and we encourage you to follow the return procedure so we can assist you further. Thank you for your understanding.
Regards,
DWS Team
The customer service was excellent
The customer service was excellent. I ordered two watches, both are gorgeous but one of them was stopping intermittently. I contacted customer service, got a free return label within hours, and exchanged the watch with a functional one of the same model. Would buy again from them in the future.
4 October 2024
Unprompted review
Great service
Great service. Great product. Would definitely buy again. Arrived with 3 days of ordering. Very happy.
1 October 2024
The watch was perfect
The watch was perfect. Exactly what I wanted and really great price.
30 September 2024
Armani watch
Ordered an armani watch. It's perfect and came on time . Would definitely order again.
1 October 2024
Lovely watch bought as a gift
Lovely watch bought as a gift, reasonable price and good service.
30 September 2024
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