Design Pickle Reviews 363

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Horrible experience. Horrible onboarding. Terrible design work. A different designer on all of the work for the same product with design inefficiencies. You have to email in slack. Terrible respo... See more

Company replied

Rated 5 out of 5 stars

What an incredible experience we have had with Design Pickle. Although we are no longer clients, we are happy to recommend Design Pickle to anyone seeking their services. We would like to Highlight ou... See more

Company replied

Rated 3 out of 5 stars

Unfortunately, the job-to-job performance has been inconsistent. Some jobs come back quickly and well done. Other jobs take longer and have obvious errors and mistakes or uninspired and disappointing... See more

Company replied

Rated 5 out of 5 stars

Design Pickle is instrumental to our business, As a fractional CMO we want to make sure we can quickly execute ideas. Design Pickle works on our terms on slack. We can quickly see where work orders s... See more

Company details

  1. Graphic designer
  2. Business-to-Business service
  3. Design agency

About Design Pickle

Written by the company

Design Pickle is the leading creative enablement platform, providing quality design and illustration work for thousands of businesses.

Founded in 2015 by Russ Perry, Design Pickle was born from the idea that everybody needs access to seamless, reliable and professional graphic design on a consistent basis.

Our mission is to change the world with creativity - and we welcome you to join us!

Design Pickle offers clients:

- Graphic Design - Custom Illustrations - Presentation Design - Motion Graphics - Video Editing - Canva file delivery - Figma file delivery

Design Pickle was the first in the space to offer:

- Creative Design Automation - Integrated Design Workflows - AI powered creative brief request tool - Adobe, Figma, and Canva-ready source files - plus so much more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

A+ Communication

The company does a really good job of communicating and working with the user to turn in requests in an efficient manner. I don't have any technical design experience but their reps, especially Pat, have always steered me in the most efficient way to get what I'm looking for.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

I consider Design Pickle essential.

I consider Design Pickle essential for our team. We have been customers for the last few years. Design Pickle has allowed us to offer quicker turnaround times for various graphics requests that we simply cannot support in-house -- our volume is too high for the resources we have. We've had great experiences with our designers and our account rep Yaminah is fantastic.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied experience

We have been using the service from Design Pickle since April 2023, because our in house designer has resigned, and we are having a hard time finding a replacement. The design service is very efficient and interactive. We have been satisfying for the creativity of most of the designers assigned. We definitely will recommend this service to other companies.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Design Pickle has changed our business…

Design Pickle has changed our business lives!! We appreciate the quality, swiftness of turning around products, and the friendly and easy communication with our designer. Highly recommend!

14 August 2024
Unprompted review
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Reply from Design Pickle

We're thrilled to hear that, Holly! Thanks so much for letting us know. We'll be sure to give your designer kudos and let them know, too!

Rated 1 out of 5 stars

This is one of the worst companies I've…

This is one of the worst companies I've dealt with in 25 years of business. They auto-renewed a contract for nearly $13k that I wasn't using and then refused to refund. Unethical business STAY FAR AWAY!

9 August 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Hi Zak -

As a reminder our email communications, based on our terms and conditions, we are unable to fulfill the type of refund request you've requested. We hope to hear from you regarding one of the options we've provided - including downgrading with a prorated refund. Please let us know what you decide and we'll make sure it's taken care of: help@designpickle.com.

Rated 5 out of 5 stars

5 Stars for their consultative approach …

My partner and I needed an alternative to FIVERR and we found it in DESIGN PICKLE ... Mercedes did an excellent job as our contact by providing regular updates while also keeping our project on schedule ... but what I liked most is that her team did not force their vision on us ... early in the project, they expressed concerns about our specs and asked us to remain open to their suggestions, which we did ... after reviewing their mockups and preliminary samples, we then offered a few counter-suggestions which they promptly implemented ... and with that, the project was completed without any bloodshed ... her team provided a more open and consultative approach then I ever experienced on Fiverr ... a real breath of fresh air ... if the need arises, we'll definitely engage them again.

8 August 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you so much for the fantastic feedback, Doug! We'll be sure to give Mercedes and your design team a shout out! We're looking forward to working together in the future on any project you bring our way.

Rated 5 out of 5 stars

Content with all so far

We've been working with Design Pickle for less than 1/2 year and for our small company, the stability of always having someone on the other end to help has been the greatest relief. The quality, integrity and professionalism have been high.

8 August 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you for sharing your feedback! Don't hesitate to reach out to help@designpickle.com if you need any additional support.

Rated 1 out of 5 stars

Unfortunately they are scammers

Unfortunately, it's a scam company. Design Pickle sold a lifetime deal for their media library, Freshstock. But now, they have removed all people's access, even though it was sold as a lifetime deal. The excuse is that their system no longer supports "Freshstock" only accounts. So now, you have to subscribe to a Design Pickle subscription to be able to access your lifetime deal for their media library, they call Freshstock. To be clear, it has always been the same company.

27 July 2024
Unprompted review
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Reply from Design Pickle

Hi Peter, the Freshstock subscription you purchased was through AppSumo, not Design Pickle, and it no longer exists as a standalone product unfortunately. So at this time there is nothing to access. Please let us know if we can support you in another way: help@designpickle.com.

Rated 3 out of 5 stars

Taking a pause to reevaluate

Although we already have a project management system, we were assured that your system would be able to integrate seamlessly. However, after signing up, we received a new set of instructions that revealed some limitations. It turns out that our system cannot integrate with yours as promised. Additionally, the intake and initial setup for each project require a lot more details than initially explained.

We are currently reevaluating the process, our roles, responsibilities, and the work needed to fully utilize your service. We are at a stage of reassessment.

Thank you for your understanding.

26 July 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you for your review. I can't find your account information based on your TrustPilot name. If you could please reach out to help@designpickle.com and ask to speak to a manager, I'd like to review with you and help you get your account back on track. We look forward to hearing from you soon!

Rated 5 out of 5 stars

Great customer service and always have…

Great customer service and always have designers on deck to fix your edits when needed, we appreciate Design pickle!

19 July 2024
Unprompted review
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Reply from Design Pickle

Thank you for your feedback, Pete! It's great to hear the service you are receiving is top notch and that the creative team is able to address your edits in a timely manner. We appreciate your business!

Rated 4 out of 5 stars

Great product, please communicate more about timelines

Great job, highly recommend.
Would give them the 5th star if they had more communication on the turnaround time. They claim 24 hours, which has been my experience when my request is the first in the queue. However, since I share this with my organization I often am not sure how long to expect turn around time. It would be nice to get some request timeline estimates when I submit a project.

However, overall their team has been great and I am a happy product user. I especially appreciate that they have given the option to have their work produced in Canva, which allows for greater flexibility on my part as a customer.

1 April 2024
Unprompted review
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Reply from Design Pickle

Thank you for your feedback, Heather. We will talk with the team about communicating turnaround time better with you.

Rated 5 out of 5 stars

Responsive and creative design…

Responsive and creative design resources when you give thoughtful context and direction.

We've used Design Pickle for templates, polish and adding design to new frameworks we're creating. The clearer you are about direction and focus areas, the better result. The tools help with prioritization and customer support provides a conduit when needed to accelerate focus on one area vs. another. A solidly postive experience.

5 July 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you for your feedback and valuable insight, Maria. We appreciate your partnership with Design Pickle!

Rated 5 out of 5 stars

Great customer service

Great customer service, amazing design request management system and overall exceptional designs.

Love the unlimited designs & revisions.

If you're a business owner or managing a dynamic team, Design Pickle is the source for you!

22 May 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you for the review, Patrick. We are happy to hear that you are getting the results you need and that the service has been stellar.

Rated 5 out of 5 stars

Overall

Overall, this is a great UX to place design request ticket. A plus when it comes to get the raw files.

11 June 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Great to hear, Christophe! Thanks so much for the 5-star review.

Rated 5 out of 5 stars

Design Pickle reliable with rockin’ design talents

Our digital marketing agency was skeptical of Design Pickle. Could an unknown team of designers you’ve never met or tried before and who offer super affordable rates really meet our standards? And could they do it reliably and with responsiveness every single day? The answer is a big Yes and Yes! And our clients are happy so it all works out and we will continue this collaboration as long as we can.

10 June 2024
Unprompted review
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Reply from Design Pickle

Thank you, Kyle! We're stoked to hear that we were able to not only exceed your expectations but that your clients are also happy! Music to our ears. Cheers to many more years of design collaboration!

Rated 5 out of 5 stars

Graphic/Digital works of art.

Design Pickle is a great creative source. You give them the outline or idea and they turn it into graphic/digital works of art. They definitely create things I would have never thought of and they do a great job. Turn around time has also improved.

11 June 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you, Therese! We love hearing about your positive experience, especially since turnaround times continue to improve!

Rated 3 out of 5 stars

Inflation Ruined My Love For Pickles

Loyal user since 2017. Prices for this service have gotten out of range. Used to be awesome for my small agency to be able to rely on white-labeling, and then year by year they worked me out of my grandfathered pricing to the point that I could no longer afford it.

5 June 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Hi Kimberly, we're sorry to hear this. Our continued commitment to not only innovation but also to hiring and retaining talented global designers does come with increasing costs. While we do our best to keep costs low, we understand we may no longer be the best fit for your team. We wish you the best and hope to work with you again some day!

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