Desio color contact lenses Reviews 1,630

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that the staff is helpful, responsive, and goes above and beyond to resolve issues quickly and efficiently. Many people are also impressed with the product's comfort, natural appearance, and the wide variety of colors available, often receiving compliments on their eyes without others realizing they are wearing contacts. However, some customers have experienced issues with product quality, reporting that lenses arrived damaged, tore easily, or became uncomfortable after a short period. There have also been instances where the color of the lenses did not match what was advertised or appeared differently than expected on their eyes. A few people also mentioned problems with delivery, including long waiting times and issues with customs charges.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While many praise the natural look, comfort, and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the natural look, comfort, and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as fantastic,... See more

Order

Consumers have ambiguous experiences with orders. While some customers, loyal for years, report receiving... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast delivery, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are a few reasons why I really like my Desio coloref contacts: 1. The contacts are available in my prescription 2. They arrived quickly 3. They are very comfortable 4. People can't tell... See more

Company replied

Rated 4 out of 5 stars

I would like to share feedback about my recent experience with Desio. The lenses I received in November 2025, shipped from Italy to California, unfortunately arrived damaged. After several emails,... See more

Company replied

Rated 5 out of 5 stars

Fantastic products and even better customer service! I’ve been buying Desio contacts for several years and I have loved the variety of colours that is offered here. I always get compliments on whateve... See more

Company replied

Rated 5 out of 5 stars

Obsessed with my Desio lenses! Comfortable, gorgeous colors, and totally transformed my look! * Crystal clear vision * Super soft and easy to wear all day * Stunning shades to match every... See more

Company replied


Company details

  1. Contact lenses supplier

About Desio color contact lenses

Written by the company

Desio: Premium Italian Color Contact Lenses

Desio Color Contact Lenses in Infinity Blue

Welcome to Desio, where Italian craftsmanship meets vibrant innovation in the world of color contact lenses. Founded in 2011 and backed by Qualimed srl's extensive expertise, Desio has been at the forefront of the contact lens industry, combining advanced technology with sophisticated design.

Advanced Options for Every Need

Our lenses cater to a wide array of visual corrections, offering powers from -13.00 to +6.00. Whether you have myopia (nearsightedness), hyperopia (farsightedness), or astigmatism, Desio provides tailored solutions to meet your needs. Learn more about our astigmatism options here.

Why Choose Desio?

Step into a world where your eyes reflect your deepest beauty and sophistication with Desio—Italian craftsmanship at its finest.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast delivery & beautiful

Fast delivery, beautiful lenses

3 December 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback! We’re glad to hear you appreciated the fast delivery and the beautiful lenses. If there’s anything else we can assist you with, feel free to reach out, we’re here to help.

Rated 5 out of 5 stars

Great contacts 👌 beautiful colors

Great contacts 👌 beautiful colors

3 December 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback! We’re glad to hear you’re enjoying the great contacts and beautiful colors. If you need any assistance, feel free to reach out, we’re here to help.

Rated 1 out of 5 stars

I was supposed to get a replacement for…

I was supposed to get a replacement for my order. First of all i contacted them asked for a replacement and they said ok. Then they closed my ticket as it was never issued and didn’t send me anything.
If you try to return something be prepared to pay for the label that is roughly $260 (5times the order price!)
Desio your customer service is horrible! DO BETTER

26 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for reaching out to us. We’re sorry for any confusion regarding your order. It appears that the lenses ordered were Forest Green instead of Forever Green. We’ve previously responded to your email with instructions to return the lenses for an exchange.

Could you please check your email for the return details? If you have any trouble finding it, let us know, and we’ll gladly resend the information to help you proceed with the exchange.

Thank you for your understanding, and we’re here if you need any further assistance!

Rated 5 out of 5 stars

Service is great…

Service is great and shipping is sometimes faster than ordering in my own continent lol

3 December 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback! We’re glad to hear you’re happy with our service and impressed by the shipping speed. If there’s anything else we can assist you with, feel free to let us know, we’re always here to help.

Rated 5 out of 5 stars

Desio contacts are the best

Desio contacts are the best! You can’t find more natural color contacts in the market!

26 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your kind words! We’re so pleased to hear that you consider Desio contacts the best and appreciate their natural look. If there’s anything we can assist you with, don’t hesitate to reach out, we’re always here to help.

Rated 5 out of 5 stars

Long time customer

I have been customer for years and they have never disappointed me. I enjoy the new options and packaging.

3 December 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your loyalty and support over the years! We’re delighted to hear that you’ve consistently had a great experience with us and enjoy the new options and packaging. If there’s anything you need, feel free to reach out, we’re always here to assist you.

Rated 5 out of 5 stars

Stylish and comfortable lenses

Stylish and comfortable lenses - and super fast delivery.

26 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback! We’re pleased to hear that you find the lenses stylish, comfortable, and appreciate the fast delivery. If you need any assistance, don’t hesitate to reach out, we’re here to help.

Rated 4 out of 5 stars

Fast sending and service

Fast sending and service, great and beautiful packaging.
I have put my lenses for a week and feel good and comfortable to wear.

3 December 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you so much for your kind words! We're happy to hear you appreciated the fast service and packaging. It’s great to know your lenses feel good and comfortable to wear.

If you need anything, we’re always here to help. Enjoy your lenses!

Rated 1 out of 5 stars

Review: Disappointed with My Recent Purchase

Review:

I’ve been a loyal fan of Desio for years because I love their lenses, but this recent experience was incredibly disappointing. The monthly contact lenses I purchased caused such intense irritation that I couldn’t wear them for more than two days. The discomfort was unbearable—I had to skip work because my eyes were so irritated. Eventually, I had no choice but to throw the lenses away because they were completely unusable.

This was such a frustrating experience, especially since I’ve always trusted Desio for quality. I’m extremely disappointed and hope the company will address this issue and offer a replacement. I really don’t want to lose faith in a brand I’ve loved for so long.

26 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

We’re truly sorry to hear about your recent experience. As a loyal customer, your satisfaction is important to us. We regret that the lenses caused such discomfort, and we want to assure you that this is not the experience we intend for our customers.

We kindly ask you to reach out to our customer service team so we can look into this issue and assist you.

Thank you again for your continued support!

Rated 5 out of 5 stars

The shipment from Italy arrived promptly and lenses fit excellent

The delivery from Italy was prompt and efficient. The initial order was flawlessly executed, with attractive packaging. The lenses fit well, and the chosen colors complement dark brown eyes naturally. Regrettably, my prescription was unavailable during the Christmas promotional period; otherwise, I would have placed a repeat order based on my positive first experience.

One minor area for improvement: as my prescription differs between eyes, I must order two separate packages. Ideally, Desio could offer a future option to include lenses with differing prescriptions within a single package at a competitive price, as the current requirement to order at least two boxes (four lenses) proves cost-prohibitive.

26 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your thoughtful feedback! We're happy to hear about your positive experiences with us and our lenses. We truly appreciate your kind words and are glad the colors complement your eyes naturally.

We understand your concern regarding the cost of ordering two separate packages. We will take your suggestion into consideration as we continuously look for ways to improve!

Thank you again for sharing your experience with us, and we hope to see you on our website again soon!

Rated 5 out of 5 stars

Nice lenses

Nice lenses, looks amazing en very comfortable . Sometimes i forget to take them out before the night. I don t feel them at all

26 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your great feedback! We're so happy to hear that you find the lenses both amazing and comfortable. It's wonderful that you don’t even feel them! Do not forget to remove the lenses before going to bed, even if you don’t feel them. This helps ensure your eyes stay healthy and comfortable. Thank you so much!

Rated 5 out of 5 stars

Great customer service

Very helpful! Contacts are beautiful

15 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your kind words. We are glad to hear you find our lenses beautiful.

Rated 5 out of 5 stars

Forever Green Contacts!!

I love the forever green contacts so much, I pray they will never ever be discontinued!!!!!

25 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you so much for your amazing feedback! We're happy to hear that you love the Forever Green contacts. We’ll make sure to keep them available for as long as we can!

Rated 5 out of 5 stars

Excellent Service

The customer service is excellent and the documentation sent with every order is always timely.

25 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your positive words. We're so glad to hear that you've had excellent experiences with our customer service.

Rated 5 out of 5 stars

Amazing contacts

My girlfriend loves your guys contacts

25 November 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

We are glad to hear your girlfriend loves our lenses. Thank you so much!

Rated 5 out of 5 stars

The best and most comfortable…

The best and most comfortable breathable contact lenses i have ever worn highly highly recommend

2 December 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you so much for your comments! We're glad to hear that our contact lenses are the most comfortable and breathable you've ever worn. Thank you!!

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