Desire2 Reviews 

108
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, noting that items are sturdy, reliable, and perfectly designed to hold devices securely in place. People constantly mention the remarkably fast delivery service, efficient order processing, and highly reasonable prices, making their online purchases fantastic value for money. Some reviewers were not happy with parcel tracking details or occasionally experienced minor delivery misroutes to neighboring addresses. A few people also mentioned minor setup quirks, such as promotional stickers leaving sticky residue upon removal or certain components requiring careful manual adjustments during assembly.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the solid build quality, sturdy design, and... See more

Quality

People report positive experiences with quality, highlighting that the items are well made, solid, and... See more

Delivery service

Consumers find delivery service to be exceptionally fast and on time. Reviewers frequently highlight prompt... See more

Price

Customers consistently note positive experiences with price, highlighting that the products offer great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This portable laptop stand was so good that I immediately ordered two more for family members. The stands are exceptionally well made and will be easy to stow away in the bag that is supplied wit... See more

Rated 5 out of 5 stars

Originally I was very disappointed because I received a review request before I received my product. However, Justin from Desire saw my review here (one star) and reached out. Proactive! I admire t... See more

Company replied

Rated 5 out of 5 stars

An extremely well made piece of kit. Very fast delivery and easy to assemble, it's well engineered and far better than I expected for the price. It clamps securely to the handlebars and locks the pho... See more

Rated 5 out of 5 stars

The monitor stand is great, and also looks really nice. I would definitely recommend.


Company details

  1. #27 of 44 best companies in Computer Accessories Shop
  2. #21 of 49 best companies in Mobile Phone Accessory Shop

Information provided by various external sources

We are a new, innovative consumer electronics brand with a very simple premise: Basic human needs. Applying the concept of desire and human motivation across consumer electronics gives our extensive range a unique twist through purposefully calling ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(108)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Made a mistake when putting in my shipping address, and they contacted me asking if I'd made a mistake and would like to correct it before they shipped to me. 10/10 ty

2 August 2024
Rated 5 out of 5 stars

Great experience

First time using this site . Fast delivery. Item as described. Would recommend and use again. Only thing i would say is that I didn’t get an email or anything to say it had been despatched.

2 August 2024
Rated 5 out of 5 stars

Highly recommend

Highly recommended. Web support was brilliant: questions asked before purchase and very helpful guidance came practically instantly. The product design has clearly been very well thought out, and as a result it does its job perfectly. The high quality construction and solid heavy build is brilliant and I am sure it will last a very long time as a result. Impressive all around, from support to product design to high quality build along with easy installation; worth every pound spent, thank you.

17 July 2024
Rated 4 out of 5 stars

Buy with confidence

Item quickly despatched, works as expected, no problems. Docked a star for not sending an email to tell me item was on the way (yes, I checked the spam folder). Otherwise, all good.

27 February 2024
Rated 3 out of 5 stars

Does this Company Exist? Terrible Customer Service

The item I bought didn’t fit my device. My mistake. Their returns process asks you to obtain a return number before sending the item back. I have tried a dozen times to obtain this but have received nothing, no communication at all. They have sent me emails about their products so have my details. I sent a signed for letter which was delivered asking to be contacted. Nothing!!
Addendum: I have received a full and honest explanation from the company, refreshingly so. I am now able to return the item, which was of good quality, just not suitable for my needs due to my own error

28 January 2024
Unprompted review
Desire2 logo

Reply from Desire2

Hi Malcolm,

Looks like we let you down a bit here. Where I say we, I mean I.

I retired the support mailbox and thought I had changed everything on the website to reflect this. Apparently not! (will get changed everywhere today – thanks for bringing this to my attention)

Then I got a new machine and could not get access to the enquiries mailbox for some days so your messages were missed.

I can only apologise for the frustration this must have caused.

SO – no problem to return the stand for a refund. Please see email with details.

Thanks for your custom and apologies once again.

Kind Regards
Justin

Rated 5 out of 5 stars

Justin was very helpful

Justin was very helpful. I messaged to say I hadn't had my order and he sorted it out for me found out what had happened and kept me updated on the progress. I would shop here more often as the product I ordered arrived in lovely condition and the price was good.

30 October 2023
Desire2 logo

Reply from Desire2

Hi Karen, So glad we were able to sort this for you and you are happy with the lapdesk! All the best, Justin

Rated 5 out of 5 stars

Excellent quality products

Recently ordered the portable laptop stand and the mouse mat and they are fantastic. Perfect for a work from home set up - great quality, no slipping and no scratching the desk. Arrived quickly too. The products are even better than expected and really useful to have at home. Would 100% order again!

30 August 2023
Unprompted review
Rated 5 out of 5 stars

The best addition to my office- Desire2 adjustable Tablet and phone stand

I have been looking for a sturdy adjustable stand for my iPad and phone for a while.. and now I have found the perfect one. It was simple to set up and looks the part. Really good quality and the right price too. Once my order was placed it was dispatched quickly. Wouldn’t hesitate to recommend this company and their products. Excited to see what else is available online

28 August 2023
Unprompted review
Rated 5 out of 5 stars

High quality

Amazing products. Got the dual pivot and swivel stand, which basically lets you adjust to almost any height and angle and swivel 360 degrees. Really nice machined aluminium, solid feeling hinges, feels super premium!

17 August 2023

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