I haven’t heard back about my order for almost two weeks and I paid $10 for priority shipping, yet it hasn’t been processed or shipped. This wouldn’t be so bad if customer service had responded to the... See more
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Terrible customer service. I’ve sent 3 emails and an Instagram message looking to process a return. The product I received has manufacturer defects (very crooked stitching). I have had no response and... See more
delivery was fast. Set is very high quality and nice. but unfortunately the size doesn't fit me, I've been trying to contact the company for a couple of weeks and I'm not replying either on email or... See more
Company replied
Waited 8 weeks for delivery and still nothing. Appalling customer service who ignore your queries. Absolutely will never use again. They have essentially stolen money from me. Do not use. This is... See more
Company details
Written by the company
DESIRE™️ is all about the movement, it is created to inspire people with positive vibes to make them follow their passion(s).
Contact info
Netherlands
- info@desireamsterdam.com
- desireamsterdam.com
1.4
Bad
45 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Disappointed
I haven’t heard back about my order for almost two weeks and I paid $10 for priority shipping, yet it hasn’t been processed or shipped. This wouldn’t be so bad if customer service had responded to the multiple emails I’ve sent, but unfortunately I have heard absolutely nothing. At this point I’m super discouraged and disappointed, and honestly I’m lucky if it ever comes at all, but I’m seriously considering just canceling the order all to together.
17 February 2025
Unprompted review
excellent customer service order a…
excellent customer service order a windbreaker came next day very happy with the product nice and comfortable i am defo going to order again f
3 September 2024
Unprompted review
Terrible customer service
Terrible customer service. I’ve sent 3 emails and an Instagram message looking to process a return. The product I received has manufacturer defects (very crooked stitching). I have had no response and have now passed their 30 day policy. I’ve seen multiple reviews on this thread claiming that customer emails got “caught in the spam folder”. You’d think they’d check that folder if it’s happening so frequently. It’s not a valid excuse for such poor communication with customers.
30 August 2024
Unprompted review
Still waiting on my ask for a month and…
Still waiting on my mask for a month and half and have not gotten an update
1 January 2024
Unprompted review
Waited 8 weeks for delivery and still…
Waited 8 weeks for delivery and still nothing. Appalling customer service who ignore your queries. Absolutely will never use again. They have essentially stolen money from me.
Do not use. This is a con.
13 December 2023
Unprompted review
No show order
Daughter ordered a dress on line paid for it and 48hr delivery. She still hadn't received the dress or a refund . Tried emailing and left phone messages no response. DONT ORDER FROM THEM , YOU WILL BE WASTING YOUR MONEY . Shocking company . Daughter is only 15 took her ages to earn that money .
ORDER NO 7215
Ordered on the 24th August
cost £20
delivery £3.99 NEXT DAY
I not putting my email address on this review , but I'm sure you can see my daughters from her order .
Please can you resolve this matter soon .Eloise Armstrong
24 August 2023
Unprompted review
Reply from DESIRE
I understand you must be frustrated which is why you left us a 1-star review, and we are extremely sorry that you had such a terrible experience with us.
As we checked our customer service email account, there was not an email asking or requesting information regarding an order.
I want to help you with this matter, but unfortunately, I cannot see your order details which makes it hard for me to check which item/s you've ordered.
Could you please let me know your order information (full name and order number) so I can check the issue further? I'll do my best to resolve this matter for your daughter.
The shirt was too big
The shirt was too big. No return shipping costs. Very time consuming. Will not order again
28 April 2023
Reply from DESIRE
I understand you must be frustrated which is why you left us a 1-star review, and we are extremely sorry that you had such a terrible experience with us.
Could you please let me know your order information (full name and order number) so I can check the issue further?
Thank you so much!
I have not had my package yet
I have not had my package yet, i ordered over 2 weeks ago and it was supposed to arrive between 14th and 18th january, i suppose it could have something to do eith weather conditions but it would be nice to be notified about the situation, when i track the package it is not found.
23 January 2023
Reply from DESIRE
Hi Sigurbjorn,
As communicated to you per email your package got stuck somewhere. We have processed a reshipment, free of charge! ;-)
Would you be so kind to change your review (once you receive your order)?
Extremely impressed with the quality
I recently purchased 2 t-shirts from this company and I am extremely impressed with the quality of the products. The fabric is thick and sturdy, which means that the t-shirts do not crease easily. The stitching is also top-notch and the overall construction of the shirts is very well done. I am very satisfied with my purchase and would highly recommend this company. 5/5 stars!
17 January 2023
Reply from DESIRE
Thank you so much Danique!
Reply from DESIRE
Hi Angelo!
We replied to your email. It got stuck in the spam folder, which explains the late reply from our side. We're very sorry about this.
Hopefully we can solve the issue ASAP ;-)
delivery was fast
delivery was fast. Set is very high quality and nice. but unfortunately the size doesn't fit me, I've been trying to contact the company for a couple of weeks and I'm not replying either on email or on Instagram. so I'll probably have clothes left at home that I won't wear. very unprofessional behavior.
14 January 2023
Reply from DESIRE
Hi Veronika!
We replied to your email. It got stuck in the spam folder, which explains the late reply from our side. We're very sorry about this.
Hopefully we can solve the issue ASAP ;-)
Reply from DESIRE
Thank you very much Nicholas!
I can’t reach You to return my items…
I can’t reach You to return my items for 2 orders. So please contact me via e-mail
21 December 2022
Reply from DESIRE
Hi Ine!
We replied to your email. It got stuck in the spam folder, which explains the late reply from our side. We're very sorry about this.
Hopefully we can solve the issue ASAP ;-)
best customer service i've experienced…
best customer service i've experienced in a while. Big shout out to Noor :)
19 December 2022
Reply from DESIRE
Thanks so much!!
Superb quality (thank you for keeping me warm)
Not only is the quality of the sweatpants superb and packaging above standard, the actual speed of shipment to arriving at my house was incredibly fast (to France). My legs are definitely thanking DESIRE this Christmas!
30 November 2021
Reply from DESIRE
Thank you so much for the kind words Antoine! Highly appreciated.
Found myself a treat
The clothing is phenomenal. Its really thick which makes them super comfortable. I bought a hoodie and the matching pants and theyre just super good quality. Bought my next set right after my first one. Looking forward to more releases!
22 November 2021
Reply from DESIRE
Thanks so much! Highly appreciated. Looking forward to you looking good in our new drops ;-)
Refund was given without any problems.
Refund was given without any problems.
Service was nice
16 November 2021
Reply from DESIRE
Thank you :-)
Loved the two sets
Loved the two sets perfectly unisex. Good for looking put togheter with 0 effort. Will buy all the colors
16 November 2021
Reply from DESIRE
Thanks so much!
Nice products and fast delivery, but bad customer service
Nice products and fast delivery, but the customer service is difficult to reach and it takes very long before you get an answer to your email.
12 November 2021
Reply from DESIRE
Hey there! Wow, that doesn't good. We usually reply within 24 hours (48 hours max). I'll look into this so we can improve on this part. Thank you for the feedback :-)
Trustworthy company
Really quick delivery, great quality of the hoodie and overall a good experience with the company. Would definetly recommend buying here!
12 October 2021
Reply from DESIRE
Thank you very much! :-)
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