Des Kelly Interiors Reviews 

5,571
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond expectations to assist with purchases and provide expert advice. Many reviewers highlight the outstanding service and customer care, noting that employees ensure a stress-free and enjoyable experience from start to finish. People appreciate the quality products and the expert guidance provided, which helps them make informed decisions and explore various options without feeling pressured, contributing to a positive overall user experience. However, some customers also noted that when issues arose, customer service follow-up was sometimes slow or required persistent effort for resolution.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their attentiveness,... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, excellent, and... See more

Product

Clients share positive opinions on product quality and selection, with many expressing satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, consistently reporting outstanding overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Paul McGuire fitter with Des Kelly fitted my Vinal flooring in my attic conversion in Swords, super job and was so helpful reviewing the job before laying, doors etc which needed removing. He made the... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Des Kelly. Was assisted by Barry who was brilliant and looked after every bit of our purchase. Explained everything well and clear. Also helped us pick the best and value for... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience thanks to Kalem at Des Kelly. From the moment we arrived, he was incredibly friendly, patient, and genuinely helpful. He took the time to answer all of our questions,... See more

Company replied


Company details

  1. Carpet Retail Shop
  2. Bedding Shop
  3. Carpet Fitter
  4. Flooring Shop
  5. Home Furniture Shop
  6. Wood floor installation service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.7

All reviews

(5,571)

861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laminate Floor Purchase

Had a fantastic laminate floor experience with Des Kelly Westend Blanchardstown store today. They were having a Quick Step flooring promotion (10% off).
Salesperson John Hickey was excellent, guiding me through my options, pointing out pros and cons etc. He demonstrated the new Quick Step room visual tool which makes the decision process even easier as there is so much choice. I left with my purchase and choice confirmed and quite happy with the whole experience. Happy to recommend Des Kelly and their superb staff.

23 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi John,

Thank you for your wonderful review, we really appreciate it.
We are thrilled to hear about your experience in our Westend Store with John. We will be sure to pass along this lovely feedback to John, we're sure he will be delighted to hear.

DKI Team

Rated 5 out of 5 stars

Highly recommend swords store staff and fitters

Bought floors in swords from very helpful staff got a fast installation date and the fitter did a great job, no mess left. quick efficient and highly recommendable

16 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Pat,

Thank you for your lovely review, we really appreciate you taking the time to share this.😊

DKI Team

Rated 5 out of 5 stars

Has the pleasure of dealing with Daniel…

Has the pleasure of dealing with Daniel in the coolock branch while purchasing our bedroom furniture, couldn't recommend him more..
Thanks Shane

20 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Shane,

Thank yo for your review, we really appreciate it. We will be sure to pass along this lovely feedback to Daniel in Coolock, we're sure he will be delighted to hear.

DKI Team

Rated 5 out of 5 stars

Their patience in listening to what I…

Their patience in listening to what I wanted and then guiding me to what they could do for me which was more
than I expected initially.

1 May 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Bruce,

Thank you for your lovely review, we really appreciate you taking the time to share this.😊

DKI Team

Rated 5 out of 5 stars

Barry was extremely helpful and…

Barry was extremely helpful and explained the different depths of the carpet and the features of them. He also talked us through the different underlay options and their noise transfer ratings. This resulted in us getting exactly what we needed. Thank you Barry!

16 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Joanne.

Thank you for your wonderful review, we really appreciate it. We will be sure to pass along this lovely feedback to Barry, we're sure he will be delighted to hear!

DKI Team

Rated 5 out of 5 stars

I am very happy with Amanda in Coolock…

I am very happy with Amanda in Coolock store, nice person, very friendly and very knowledgeable.

Best of luck

19 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Gerinta,

Thank you for your lovely review, we really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

What a wonderful welcoming shop with…

What a wonderful welcoming shop with lovely sales reps, I purchased 3 mattress today from Mary on the long mile road,from the moment I entered Mary was very accommodating worked with my budget and gave wonderful advice on each mattress, she also went above and beyond to get my mattress for certain time frame.

18 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Ann,

Thank you for your lovely review, we really appreciate you taking the time to share this, we will be sure to pass along this lovely feedback to Mary.

DKI Team

Rated 5 out of 5 stars

Top class service

Mary was fantastic to deal with great customer service

18 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Brian,

Thank you for your lovely review, we really appreciate it. We will be sure to pass on this lovely feedback to Mary.

DKI Team

Rated 5 out of 5 stars

Great product & staff

Very polite & helpful staff, including the fitters. Flexible around fitting dates and communicated well throughout. Very happy with the stair runner - looks very high end but price was reasonable.

1 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi,

Thank you so much for your review, we really appreciate you taking the time to share this!

DKI Team😊

Rated 4 out of 5 stars

Remnant snapped up

Nick was very helpful in sorting out our remnant requirements and now we look to our bedroom floor being refreshed and ready for the next 15/20 years of living 🤞🏽

16 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Kieron,

Thank you for your lovely review, we really appreciate it, we will be sure to pass on this lovely feedback to Nick in our Coolock store, we're sure he will be delighted to hear!

DKI Team

Rated 5 out of 5 stars

Great staff in Coolock Store

Have dealt with the Coolock store twice lately in the last 2 months. First time we were served by Ciaran who was very helpful with picking a carpet for our new attic extension & dealt with him via email with payment link etc, all instructions very clear and straightforward. The guy that fitted it was brilliant, very clear communication with times etc. We had to have a fitter come back and shave and hang our doors and he did an excellent job, such a pleasure to deal with a nice friendly person. We were back again this week to get the carpet for our double stairs and landing now and dealt with Barry. Barry is an asset to the company as he was so helpful and a mine of information when it comes to carpets. He helped us choose with his practical advice & recommended we take the 2 samples home as i couldn't choose. Then he was was also very patient with explaining how to measure etc. We're booked in for the fitting now and trust that all will be good with that too. Highly recommend the staff in Coolock.

15 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Maria,

Thank you for your wonderful review, we really appreciate it. We are thrilled to hear about your experience in our Coolock store with both Ciaran and Barry. We will be sure to pass on this lovely feedback to both Ciaran and Barry, we're sure they will be delighted to hear !😊

DKI Team

Rated 2 out of 5 stars

The rattan drawers are a plastic/paper…

The rattan drawers on the Brisbane 5 Drawer Chest are a plastic/paper image stuck into the drawers. Not rattan or a rattan alternative. Theres no mention of the rattan being a stuck on image in the description.

15 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Anna,

Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that the product did not meet your expectations.

We completely understand your comments regarding the “rattan style” finish on the Brisbane 5 Door Chest. The product description was never intended to mislead in any way, but we do appreciate that the wording could have been clearer around the decorative finish used on the drawer fronts.

As a result of your feedback, we have already updated and expanded the online product description to make this clearer for future customers, and we truly appreciate you bringing this to our attention.

The Brisbane range is designed as a more budget-friendly furniture option, offering the look and style of rattan at a more affordable price point, but we fully understand and respect your disappointment.

Thank you again for your feedback and for your custom — customer comments like yours genuinely help us improve both our products and the information we provide online.
Wishing you all the very best,

DKI Team

Rated 5 out of 5 stars

We went into Des Kelly in…

We went into Des Kelly in Blanchardstown today looking for a rug , it’s a lovely store and so many beautiful rugs to choose from. Ursula was the Sales lady who greeted us and helped us . Ursula was so helpful and friendly , just a lovely lady to deal with . Sincerely Lynda Kelly

15 May 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Lynda,

Thank you so much for your lovely review, we appreciate your time sharing this. We will be sure pass on this lovely feedback to Ursula, we're sure she will be delighted to hear!

DKI Team.

Rated 5 out of 5 stars

David in Sallins was so helpful

David in Sallins was so helpful! He helped me to find the best carpet for my budget and was very good humoured about it! Would completely recommend 🤩

13 May 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Wendy,

Thank you for your wonderful review, we really appreciate. We are thrilled to hear about your recent in-store experience with David in our Sallins store, we will be sure to pass along this lovely feedback to David, we're sure he will be delighted to hear !

DKI Team😊

Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service, very efficient staff. Would definitely go back to this shop

13 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Corienne,

Thank you so much for your 5 star review. We really appreciate you taking the time to share this.

DKI Team😊

Rated 5 out of 5 stars

From the very first call David was the…

From the very first call David was the best person to talk to about everything - super professional, calm, composed, patient and lovely to deal with. The whole process is effortless and this is such an important quality to have. Thanking David and the team for their work!

9 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Romana,

Thank you for your review, we really appreciate it. We are thrilled to hear about your experience with David in our Sallins store. We will be sure to pass on this lovely feedback to David, we're sure he will be delighted to hear !

DKI Team😊

Rated 5 out of 5 stars

THE BEST STORE & STAFF

For my 26years in Ireland, I have never got a very kind sophisticated unique excellent wonderful help and service before , David and Gary at des Kelly sallins are the best staff , they guide and help me thru out my purchase at the store, everything went smoothly, product are excellent, thank you so much again David and Gary, THEY EVEN LOOKS LIKE TWINS 🤣, GOD BLESS BOTH OF YOU AMEN 🙏

12 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Eniola,

Thank you for your amazing review, we really appreciate it. We are thrilled to hear about your in-store experience with both David and Gary in our Sallins branch. We will be sure to pass on this lovely feedback to both David and Gary, we're sure they will be delighted to hear!

DKI Team😊

Rated 5 out of 5 stars

Barry in Des Kelly was absolutely…

Barry in Des Kelly was absolutely fantastic very friendly and knowledgeable
Enjoyed making my purchase

11 May 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Joanne,

Thank you so much for your review, we really appreciate it. We are thrilled to hear about your in-store experience with Barry. We will be sure to pass along this lovely feedback, We're sure he will be delighted to hear.

DKI Team😊

Rated 5 out of 5 stars

Gerard Hanley at the Sandyford Des…

Gerard Hanley at the Sandyford Des Kelly branch was extremely helpful throughout the whole process. He was professional, knowledgeable, and always willing to assist us with every question we had. His excellent customer service made everything much easier for us. We really appreciate all his help and would highly recommend him to anyone visiting the store.

9 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Emre,

Thank you for your wonderful review, we really appreciate it. We are thrilled to hear about your wonderful experience with Gerard. We will be sure to pass on the lovely feedback to Gerard, we're sure he will be delighted to hear !

DKI Team 😊

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