Deskwoot logo
Visit website

Deskwoot Reviews 1

•
TrustScore 3.5 out of 5

3.7

Software company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software company

Written by the company

Deskwoot is an all-in-one customer support platform built for modern teams. We help businesses manage customer conversations across email, live chat, WhatsApp, Telegram, and more, all in one shared inbox. With built-in AI reply suggestions, automation rules, a help center, SLA tracking, and detailed reports, Deskwoot gives support teams everything they need to respond faster and deliver better customer experiences.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wir haben vorher Zendesk genutzt und…

Wir haben vorher Zendesk genutzt und sind wegen der Preise und der ständigen Add-on-Gebühren zu Deskwoot gewechselt. Setup war in unter 10 Minuten erledigt – E-Mail, Live-Chat und WhatsApp liefen am ersten Tag.

Was mich überzeugt hat:

AI-Bot und AI-Copilot sind in jedem Plan enthalten, keine Extra-Kosten pro Feature
Acht Kanäle (E-Mail, Chat, WhatsApp, Telegram, X, LINE, SMS, API) in einer Inbox
Shopify-Integration zeigt Bestelldaten direkt im Chat
Help-Center, Automatisierung und CSAT-Umfragen out of the box
Preislich liegen wir jetzt bei unter 20 % dessen, was Zendesk mit AI-Add-ons gekostet hätte. Support antwortet schnell und auf Deutsch.

Klare Empfehlung für jedes Team, das einen Intercom/Zendesk-Ersatz sucht, ohne sich für jedes Feature extra zur Kasse bitten zu lassen.

21 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look