I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more
Company replied
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See what reviewers are saying
Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more
Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more
Company replied
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more
Company replied
Company details
Written by the company
de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.
Contact info
Bristol Road, GL12 8AX, Cromhall, United Kingdom
- +44 (0)845 345 4226
- sales@desmitmedical.com
- desmitmedical.com
1.9
Poor
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and easy to order
Very fast and easy to order. Arrived the next morning by special delivery.
24 September 2019
Unprompted review
Immediate response to my query with…
Immediate response to my query with link to exactly what I needed. Confirmation of my purchase and quick dispatch.
24 September 2019
Unprompted review
Easy to order and fast delivery
23 September 2019
Unprompted review
Very easy to order and arrived when it…
Very easy to order and arrived when it was supposed to.
21 September 2019
Unprompted review
Customer Service
The service was very good and prompt delivery of goods. All as explained and nice packaging with the product. I had a question and I sent and email and got a reply, but also as I did not see the email first, I phoned and the lady on the phone was very helpful and what I liked was the fact that she explained everything clearly and even gave me some information regarding the NHS advice about the product and how to use it. Very professional.
4 September 2019
Unprompted review
Thank you for very quick delivery .
21 August 2019
Unprompted review
Great service
16 August 2019
Unprompted review
Quick and simple to order very pleased…
Quick and simple to order very pleased with product .
13 August 2019
Unprompted review
Continence
Fast delivery , the same product as used at the NHS Clinic which even now have felt the benefit
31 July 2019
Unprompted review
Pelvitone purchase
Easy to purchase, prompt reply from customer service about querys. Would definitely recommend. Only problem the parcel arrived split open showing contents to postman and my partner, luckily nothing was missing as it was in a box. Could be better packaged.
31 July 2019
Unprompted review
Reply from de Smit Medical Systems
Good morning Susan. Thank you for your review and I am sorry to hear that the packaging had split. This is very unusual but we will look at our packaging to see if there is anything we can do to prevent this from happening again.
Great super fast shipping really happy
30 July 2019
Unprompted review
Fantastic.
Fantastic.
Very helpful young lady talked me through how to order, received my order the next day.
Lubbly jubbly.
23 July 2019
Unprompted review
Excellent quick service
Excellent quick service and a great website that answered all my queries. Good video to get me started.
23 July 2019
Unprompted review
The product arrived quickly and safely
22 July 2019
Unprompted review
The lady I spoke with on the phone was…
The lady I spoke with on the phone was very helpful and enabled me to locate the products I needed on the website
18 July 2019
Unprompted review
Very good and arrived on time
13 July 2019
Unprompted review
I was very satisfied with the company…
I was very satisfied with the company and was kept up-to-date with the various stages from being dispatched until delivery
9 July 2019
Unprompted review
Good service
Good service - I had a query relating to which machine to purchase so e-mailed customer service. They responded quickly with a link to the machine I needed which I ordered and received very quickly.
8 July 2019
Unprompted review
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