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Despegar Reviews 

13,860
•
TrustScore 1.5 out of 5

1.6

Events & Entertainment
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Rated 1 out of 5 stars

A year ago (Nov2019) I bought 2 flight tickets (reservation no. 696040108800) which were canceled in February 2020 due to the pandemic (cancellation no. IC-569143). I have already paid the t... See more

Rated 1 out of 5 stars

I used to book my flights here even for work! But not anymore they have been holding my money for 5 months already!!! With this COVID Situation they Sent an email saying they can re inburse the amou... See more

Company replied

Rated 5 out of 5 stars

That has must have a personal treatment when you have a problem with the reservation because you do not know who to address because only messages come from a computer and there are no answers from a p... See more

Rated 1 out of 5 stars

Cancelled my flight on July 14, 2020. They confirmed a full refund. Still waiting for it. And no one answers emails, the call center, twitter, etc. Don't use their service.

Company details

  1. Events & Entertainment

Contact info

1.6

Bad

TrustScore 1.5 out of 5

14k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.6

All reviews

(13,860)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

They charged me twice for a trip

They charged me twice for a trip. It's been 6 months and they haven't issued me a refund. BEWARE! They don't reply, they don't say in what step the refund process is, and they've lied twice about how I would soon receive my money. THIEVES!

19 May 2019
Unprompted review
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Reply from Despegar

Dear Karepi,

We apologize for the delays that have been presented when providing an effective response to your request, at this time we have reported your case to our collection and refund team that is analyzing your case.

We understand that asking for more time is not the solution.On the other hand, we are working with the purpose of granting you a solution.

As soon as we have news we will contact you again.

We appreciate your attention and kind wait.

Kind regards.

Rated 5 out of 5 stars

Fácil y transparente

Compra de boletos super fácil, interfaz transparente y friendly y costos de boletos reales! (sin cargas posteriores)

8 May 2019
Unprompted review

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