Despegar Reviews 

2,556
•
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Found a good deal for a Buenos Aires trip while I was staying in Peru. Good hotels and booking was relatively straight forward.

Rated 1 out of 5 stars

A Disgrace of a company. My only regret is that I can't put a 0 star! Oversold the amount of rooms for an hotel when we arrived there was no room available! And obviously despegar doesn't have a sing... See more

Company replied

Rated 4 out of 5 stars

Despegar.com is a good option when your time is short for your next trip and in all the other companies of air travel has increased the prices, here you find them economic.

Rated 1 out of 5 stars

Recomiendo siempre tomar un screenshot a la operación ya que muy ocasionalmente las fechas varían o las condiciones como equipaje extra o no. Me pasó en mi última compra, no tome captura de p... See more

Company replied

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2.9

Average

TrustScore 3 out of 5

3k reviews

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No recent history of asking for reviews

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2.9

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(2,556)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

A Disgrace of a company

A Disgrace of a company. My only regret is that I can't put a 0 star!
Oversold the amount of rooms for an hotel when we arrived there was no room available! And obviously despegar doesn't have a single phone number to reach them.... none that works! But they will take your money, rest assure

22 November 2019
Unprompted review
Despegar logo

Reply from Despegar

Hi Mati D'Urso,

We confirm receipt of your case, in order to assess the situation presented and thus proceed to contact you, we have requested additional information regarding the inconvenience you presented, we kindly ask you to respond as soon as possible.

Remember that your opinion is very important to us.

Thank you for your attention.

Cordially,
Despegar.

Rated 1 out of 5 stars

Recomiendo siempre tomar un screenshot…

Recomiendo siempre tomar un screenshot a la operación ya que muy ocasionalmente las fechas varían o las condiciones como equipaje extra o no.

Me pasó en mi última compra, no tome captura de pantalla y el viaje que tenía programado con retorno se extendió un día más. Al momento de hacer checkin una noche antes del vuelo, me enteré que la fecha de regreso era errónea, tuve que coordinar con la aerolínea porque ellos no lo podían hacer. Al final pague $50 extra por mi pasaje y el de mi socio.

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I always recommend taking a screenshot of the operation since very occasionally the dates vary or the conditions as extra luggage or not.

It happened to me in my last purchase, I didn't take a screenshot and the trip I had scheduled with return was extended one more day. At the time of checkin a night before the flight, I learned that the return date was wrong, I had to coordinate with the airline because they could not do it. In the end I paid an extra $ 50 for my ticket and that of my partner.

26 September 2019
Unprompted review
Despegar logo

Reply from Despegar

Hola Diego,

Confirmamos la recepción de tu caso, con la finalidad de evaluar la situación presentada y así proceder a contactarnos contigo, te hemos solicitado más información con relación a tu reserva, te pedimos amablemente responder lo antes posible.

Quedamos a la espera de tu respuesta.

Cordialmente,
Equipo despegar.

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