We are delighted with the new cushions we ordered from Desser for our Madrid cane suite. Would highly recommend this Company. Our initial inquiry regarding the replacement cushions was efficiently... See more
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Beautiful rattan furniture - 2 single opera light oak chairs + lamp table and footstool to match in biscuit. Well built, sturdy and very comfortable. Ordered 1/10 and delivered 11/10 Very pleased w... See more
Thank you very much for the prompt arrival of our new seat cushions. Please pass my thanks to Phil who I spoke to on the phone a couple of times. I placed my order with him. The delivery came quick... See more
Purchased a Juno Pergola on the 23rd July 26, arrived on the 10th August 26 (advertise 5 to 10 day delivery on website) not sure where the delay was? However the delivery company were excellent a... See more
Company details
- Cane Furniture Shop
- Furniture Manufacturer
- Home Furniture Shop
- Garden Furniture Shop
- Outdoor furniture shop
- Sofa store
Written by the company
Founded in 1919 and still a 4th generation family run business, we provide a luxury range of natural rattan furniture, indoor conservatory furniture and outdoor garden furniture. Our cane furniture is made using the finest Grade A rattan, sourced from Indonesia and then assembled by us in the UK. You can be sure to find a mix of modern conservatory furniture as well as more traditional wicker furniture. From wicker chairs, rattan mirrors, sideboards and console tables, we supply furniture designed to be used in any room of the house. We also have our own cushion department, so all of our cushions are hand-sewn here in the UK, providing the utmost comfort and quality. Check out and request samples of of our fabrics. Our outdoor furniture sets range from classic rattan lounge sets to luxury modern outdoor sofas and garden dining sets. We provide Aluminium garden sets with upholstered cushions and the range varies from garden dining sets, garden lounge sets, rattan corner sofas, and sun loungers, perfect for patios, small gardens, big gardens, and even poolside!
Contact info
Desser & Co., Longbridge Road, Trafford Park, M17 1SN, Manchester, United Kingdom
- +44161 834 1795
- info@desser.co.uk
- desser.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
We visited the factory showroom outside…
We visited the factory showroom outside Manchester before ordering. The team made us very welcome and their advice and support was fantastic. We ordered a large sofa and chair for our conservatory and some modern lounge seats for children’s bedrooms. Great choice of modern matrices available. A few hiccups on delivery but it only took about a week. Really good quality furniture. I would highly recommend buying direct and speaking with the team.
23 January 2025
Unprompted review
Have already sent a review giving your…
Have already sent a review giving your company full marks in all areas.
There is nothing more to say.
You appear to be very efficient and I would certainly buy from your company again.
16 October 2024
Pleased with child's white rattan…amazing deal
Pleased with child's white rattan chair. Sturdy and well made. Looks great and my granddaughter is very happy with it.
8 January 2025
Unprompted review
Lovely conservatory furniture.
Good customer service.
Delivery was quick.
Good price as bought when there was a discount on.
6 November 2024
Excellent company
Excellent service and quality second to none can't praise highly enough
29 October 2024
Would Recommend
Shipping was very secure, item came in perfect condition. Fantastic quality, 100% worth the price. We got the papasan sofa and use it constantly, have gotten loads of compliments from guests!
30 September 2024
A quick and easy transaction of quality…items
A quick and easy transaction of quality items
21 October 2024
Excellent company
Excellent company. Furniture a good standard and delivered on time.
20 September 2024
Very pleased with product
19 September 2024
Excellent service and quality.
13 September 2024
Excellent quality furniture with a…
Excellent quality furniture with a brilliant delivery team.
12 September 2024
Black brown Rusty tetanus chairs ——dangerous chair—- refuse to Refund —- tetanus health risk
Rusty dangerous chair .
Update :
Hi Annie,
It’s in our refund policy listed on our website, as stated we will fight this case.
The other option is if you buy a box from us, cost and delivery will be £22.50 of a coffee table box. Box dims are 100*70*60cm.
Kind Regards,
———————————————————
The original story is :
They DPD me a chair full of rusty staples .
Then they try to bully me to accept this
Rusty nailed chair with 50% refund .
Or otherwise they say : I must find a new DPD huge 1.5 meter box to wrap it up again as they refuse to let their truck man to come to pick it up .
Desser then email : no box . No refund !
I have pictures of those rusty chairs—- happy to upload .—- please see my profile photo . Those total black and brown rust .
Clearly aged and weathered and full of tetanus risk .
Yet they re-sell to me as brand new .
16 November 2024
Unprompted review
Reply from Desser & Company
Hi Mrs An,
As we explained over email, we are truly sorry you are of this opinion, but with the furniture being handmade, with natural products, the furniture goes through a very rigorous process once the raw material has been cropped from the jungle (in Indonesia), which is then all made by hand to produce furniture pieces.
As a natural handmade product, imperfections and blemishes will occur, which is all part of its natural beauty.
I appreciate the stapling is possibly causing you concerns, but the manufacturing process for the furniture needs to have a starting and finishing point, hence the reason there will be staples exposed to fix the rattan in place. These are located on the side and underneath of the rattan frame, which are not visual once the frame is assembled and the cushion is placed on the base.
We are more than happy to collect the chair, and refund you once you goods are returned, but as you can appreciate, the chair itself needs to be packaged and returned to us in the condition in which it was delivered. Otherwise the carriers won’t collect the goods. We also need to ensure the chair comes back to us in a perfect condition.
Unfortunately, and this applies to all carriers, the carriers won’t collect the goods unless they are packaged correctly. You should have the box we sent you the chair in.
We will then of course refund you the refundable amount, once the goods have been returned to us in perfect condition.
Kind regards,
Desser and Company Limited
All good thank you.
17 September 2024
Highly Recommend
Ordering was easy and the furniture arrived quicker than expected. We were kept up to date with delivery and it was easy to rearrange delivery to a more convenient day. The delivery people were very professional, unwrapped the furniture which was very well protected and took all the packaging away. Couldn't have wished for a better service. On top of that the furniture is beautiful
14 September 2024
Good Customer Service
Very swift Delivery and follow up service checking that all was OK with our order. Well packed and safely delivered.
2 November 2024
Unprompted review
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