Destination Triumph Reviews 266

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and competitive pricing. The delivery service is consistently praised for its speed and efficiency, with many appreciating the careful packaging. Reviewers frequently commend the staff for being friendly, helpful, and knowledgeable, contributing to an overall excellent service experience. However, some people were dissatisfied with certain aspects, such as receiving items that appeared used or experiencing issues with parts availability and administrative competence. There were also occasional mentions of slow delivery times or problems with third-party delivery services.

What people talk about most

Product

People report positive experiences with product. Many customers are pleased with the quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Price

Clients share positive opinions on price. Many reviewers highlight the great sale prices, good value, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the helpful staff, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered some levers that and the box unfortunately arrive pretty banged up, as they weren’t well packaged in shipment, and I felt they were possibly used. After raising my concern I swiftly got a call... See more

Rated 4 out of 5 stars

All the staff at Destination Triumph Dorset were extremely friendly and helpful. Overall my experience was very good. However, I cannot give 5 stars because of Triumphs lack of ability to get hold of... See more

Rated 4 out of 5 stars

Very helpful and knowledgable staff who assisted in parts for my Tiger 900.


Company details

  1. #4 of 4 best companies in Triumph motorcycle dealer

Written by the company

Destination Triumph Dorset, Solent & Washington. Official Triumph Retailers and Workships.


Contact info

4.1

Great

TrustScore 4 out of 5

266 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

A gem of a find.

I went searching for a specific item and they just happened to have it. What's so great about that?, I couldn't find it anywhere else, so they were an absolute godsend. Thank you Destination Triumph.

14 October 2025
Rated 1 out of 5 stars

Purchased a 15k Ducati, poor experience.

Purchased a 15k Ducati, after getting it home and checking it over it turned out it had been dropped and the gear lever bent. Due to heading on a trip I had to order a new one next day.

Destination promised to cover the cost but after chasing multiple times I never received the refund.

Supposedly a full check of the bikes was done including an oil service but the service book wasn’t filled in and of course this bent lever. I don’t trust the bike was checked over at all.

Maybe I’m expecting too much from dealers these days but I’d be wary of buying in the future from Destination.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

I had my Triumph Bonniville serviced and MOT

I had my Triumph Bonniville serviced and MOT last month. I can honestly say they were brilliant in every detail and I was very happy with the friendly and knowledgeable staff that I dealt with at that time.
I did leave a negative review last year regarding trying to organise an MOT and service without success, however, this year they were first class and did me proud and I regret my negative comments from the previous year.
I also returned today to have my service record stamped because I had forgotten to bring it with me at the time it was completed. Again the dealership was very courteous and helpful and also let me use their phone to call home on another matter.
I would definitely recommend Destination Triumph to everyone looking to have work done on their motorcycle or indeed purchasing from their vast range of accessories.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

A Triumphant Experience

I purchased a pre-reg Street Triple from their Dorset branch about 3 months ago, despite some not very good reviews on the company.
Sophie on Sales dealt with my inquiries, answering my questions and created a personalised video of the bike for me.
Deciding to buy the bike unseen, all steps were explained, in a timely manner and delivery arranged, taking into account a delay for my holidays. The delivery occured as planned and all paperwork & details came with the bike (which was immaculate). Good communications throughout. Subsequent questions I emailed over were answered promptly and courteously.
At the 600 mile mark was serviced at the Washington branch (also a good experience), with a clean bill of health.
All in, my experience was great and could not have been better. A special thanks to Sophie for a great job!

6 May 2025
Unprompted review
Rated 4 out of 5 stars

Friendly staff that helped resolve my issue.

Ordered some levers that and the box unfortunately arrive pretty banged up, as they weren’t well packaged in shipment, and I felt they were possibly used. After raising my concern I swiftly got a call from them and was able to come to an arrangement.

18 June 2025
Rated 1 out of 5 stars

No attention to detail and dishonest

I Booked a service 3 weeks in advance but they did not replace the air filter as it was out of stock but didn't tell ME THEY hadn't done it, I only noticed when I checked the service sheet, however they did bill me for a new air filter, this is the the most expensive service I have ever had nearly £900, they admitted it was their mistake and requested bank details to process a refund. Despite 3 email reminders this never materialised. Not having a basic part in stock with plenty of notice is pretty poor but to pay for something you don't receive and not get refunded is appalling. I have had to contact my bank for a charge back. When you spend that amount of money I would expect better service, Would never use again.

23 June 2025
Unprompted review

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