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Rated 4 out of 5 stars

Both Gabriel and Jess have been very helpful in trying to resolve my problem in the fastest way possible. Keeping on top of the contractors and trying to bring forward resolution. I now have a date... See more

Company replied

Rated 5 out of 5 stars

I had a call today with a very helpful agent who was pretty concise and straight to the point. I was met with a very constructive response and calm attitude. 10/10 for service and interaction, would r... See more

Rated 4 out of 5 stars

Very prompt and lovely service provided by the claims team . Especially the lovely girl spoke to this morning . Sorry can’t remember you’re name

Company replied

Rated 5 out of 5 stars

Jess was so lovely, we had spoken to two advisors from another company who was utter useless. Jess your an absolute star, so friendly and helpful. Thank you for helping us

Company replied

Company details

  1. Small Claims Assistance Service

Written by the company

Your Insurance Claims Specialist We're experts in Insurance Claims - covering Legal Expenses, Emergency Assistance and Ancillary Insurance. Our end-to-end process delivers fast, seamless, and cost-effective solutions that keep your customers satisfied. Partnering exclusively with industry leading providers, we guarantee reliable claims fulfilment every single day. From first notification to policy validation, excess payments and system reporting, our dedicated teams handle it all - so you can focus on growing your business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

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Rated 5 out of 5 stars

Remarkable service

I had a call today with a very helpful agent who was pretty concise and straight to the point. I was met with a very constructive response and calm attitude. 10/10 for service and interaction, would recommend to anyone looking for great service and minimum hassle in regards to car insurance.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Jess was so lovely

Jess was so lovely, we had spoken to two advisors from another company who was utter useless.

Jess your an absolute star, so friendly and helpful. Thank you for helping us

2 May 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

So glad Jess was able to help, thank you for your feedback.

Rated 5 out of 5 stars

Thank you for the excellent service

Thank you for the excellent service, my wife got her courtesy car today within few hours after the claim, appreciate it so much.

1 May 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

That is great to hear, thank you for your feedback.

Rated 4 out of 5 stars

Both Gabriel and Jess have been very…

Both Gabriel and Jess have been very helpful in trying to resolve my problem in the fastest way possible. Keeping on top of the contractors and trying to bring forward resolution. I now have a date which may change for the better. Both Gabriel and Jess show a caring attitude and keep in touch with updates.

10 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

Thank you for the feedback, I hope things are sorted quickly.

Rated 5 out of 5 stars

Jess was fantastic at walking me…

Jess was fantastic at walking me through the claim process. She was extremely patient and helpful at every step of the way including going above and beyond to try and assist me. Can’t fault a thing and a massive thank you to Jess for her time today.

17 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

Thank you for your feedback, we are pleased we could help!

Rated 5 out of 5 stars

Thanks Gabriel

Gabriel from the admin team was very friendly and helpful. He responded quickly and effectively to my numerous requests. I could not have asked for better service!

16 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

This is great to hear, thank you for sharing.

Rated 5 out of 5 stars

Friendly & Effective Service

Gabriel was quick, effective and really easy to talk to, getting right to the point and helping me with all my question. Really good friendly service.

14 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

Fantastic to hear, thanks for sharing.

Rated 5 out of 5 stars

Lilly was amazing!

Lilly was amazing!! I’ve gone through a really stressful time with my insurance company and she was able to sort a courtesy car out almost instantly!! She turned a stressful situation into a positive one.

Thank you

9 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

Thank you for the feedback, im glad we could help.

Rated 5 out of 5 stars

Phone call

Very helpful, polite and understanding. Even said happy birthday to me for next week which was unexpected!

9 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

Lovely feedback, thank you!

Rated 5 out of 5 stars

Lily was fantastic

Lily was fantastic. The effort she went through in trying to sort something out for me with third parties was just surreal. She managed to squeeze something out of the rental company that I wasnt able to. And even though it wasn't exactly what I needed, to get anything at all was extraordinary. Well done, Lily. Look after her please. You got a goodun there. Edit: Had to call back to tie up some loose ends, and Gabriel was a pleasure as well. Cheers everyone.

8 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

Thank you for your feedback, its great to hear the team got it sorted for you.

Rated 5 out of 5 stars

The best

One of my the best experience on my life.Lily is professional, kind and very honest!! Thank You Lily

3 April 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

That is great to hear, thank you for your review!

Rated 5 out of 5 stars

Jess was very helpful

Jess was very helpful, the process was well explained, simple and easy to go through. Thank you!

18 March 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

Great to hear, thank you for your feedback

Rated 5 out of 5 stars

⭐ Excellent Service from Gabriel ⭐

⭐ Excellent Service from Gabriel ⭐
Gabriel was incredibly helpful and exceptionally polite throughout the entire process. He not only got my appointment booked quickly and efficiently, but he also took the time to call me the next day to check how everything went. That level of care and follow‑up is rare and truly appreciated.
Very well done outstanding service from start to finish

16 March 2026
Unprompted review
Devon Bay Solutions logo

Reply from Devon Bay Solutions

What fantastic feedback, I am so glad Gabriel was able to help.

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