Soanes CyclesReviews 

193
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent professional service from a good local cycle shop. Good communication from online staff. Only downside is more TNT than the shop, but when I spend £1700 I really expect free postage, yes I... See more

Rated 5 out of 5 stars

Bought Genesis carbon forks, £50 less than anywhere else. Good communications and delivered by TNT, two working days after ordering. Parcel left exactly where I asked them to leave it whilst I was not... See more

Rated 5 out of 5 stars

My sons electric scooter arrived after just 3 days, he was so happy with it but disappointed it arrived scratched. After emailing Soanes a partial refund was offered which my son accepted. Communicat... See more

Rated 5 out of 5 stars

These guys are great. They've looked after our family's MTBs for a few years and always give good service. Recently had to swap out a shifter they had fitted previously which inexplicably broke after... See more

Company details

  1. Bicycle Shop
  2. Bicycle repair shop

Written by the company

Soanes Cycles is a family run cycling shop based in Colyton, Devon. Established over 100 years ago. We sell all types of new & used bikes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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No history of asking for reviews

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4.9

All reviews

(193)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought Genesis carbon forks

Bought Genesis carbon forks, £50 less than anywhere else. Good communications and delivered by TNT, two working days after ordering. Parcel left exactly where I asked them to leave it whilst I was not at home. Would use Soanes cycles again.

8 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and best price I had found

Ordered a bike late one evening, by the following morning it had been dispatched, it arrived a day or so later packaged really well. The bike was the best price I had found and I am really pleased with the service I received.

22 August 2021
Rated 4 out of 5 stars

A personable and helpful bike shop

A personable and helpful bike shop, delivered my beautiful Canondale Synapse Tiagra on time, partly prepared. Minor issue with the chain but no doubt due to transit issues. The only downside to ordering online. Might be wiser to deliver bike directly to bike shop of choice so they can fit and tighten all the parts to a professional standard.
Soanes helped me set the bike up by video call when I had a 'technical issue.':)
Best price on the market in these lean bike times. Would highly recommend.

13 August 2021
Rated 5 out of 5 stars

My sons electric scooter arrived after…

My sons electric scooter arrived after just 3 days, he was so happy with it but disappointed it arrived scratched. After emailing Soanes a partial refund was offered which my son accepted. Communication at all times has been great, the service fast at a great cost. My son would like to say thankyou

10 August 2021
Rated 5 out of 5 stars

Excellent prices and great customer service!

I bought a Genesis bike from Soanes over a year ago, for a very competitive price, and recently had a problem with the rear mud guard breaking. Despite the fact that the bike was just out of warrantee Soanes still progressed a request for a replacement part for me and continued to chase until the matter was resolved. In the on line world we now find ourselves in a company that still prides themselves on a personal and "above and beyond" service is very rare! I will definitely be using them again and would highly recommend!! If I had an option of more than five stars I would have selected it!!

15 July 2021
Unprompted review

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