A quite truly beautiful place to spend a family holiday. Can't fault anything. That's why we bin coming here for the past 13years. Never met staff more freindly and helpful, from reception to bar staf... See more
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Very easy to book online. Plus the customer service is outstanding. Phone helpines are staffed all year round and staff go out of their way to help. It's the same when we're on holiday too. All staff... See more
Company replied
Me and my family have been come here every year. We love it. Staff are so friendly and helpful. It's clean and tidy. My son loves it here. We're so upset to hear that it's not opening for this year. W... See more
This is our happy place, have been several times this year and its still not enough. Was introduced to Devon Valley by friends and haven't looked back. Great base for exploring south Devon and beyond.... See more
Company replied
Company details
Written by the company
It is with much regret that we are announcing the closure of Devon Valley Holiday Park on December 1, 2022. Following our eight months of ownership, we have concluded that the park, after 20 years of a visible lack of investment, is neither profitable nor reflective of the standards we want to offer guests. The park will not open for the 2023 season, and all bookings will be refunded. In these uncertain and difficult times, with a looming recession and the business facing a 300% increase in electricity costs, along with increasing staff costs, it has been regrettably concluded that to continue running this park in its current format is no longer viable. Devon Valley occupies a unique waterfront location in prime South Devon. It therefore has much potential moving forward. However, its current condition has resulted in high levels of customer complaints, and it fails to provide a holiday experience befitting of its beautiful location. We know that for many of you, this will be a shock, and we appreciate the importance Devon Valley has played in your family holidays over the years. We sincerely thank you for your business and support. If you have a booking for 2023, please get in touch with us at 0344 557 5100. As you will appreciate, our staff will be busy dealing with many calls, so we request your patience while we process your refund. Thank you. Devon Valley Park Limited
Contact info
Ringmore Road, TQ14 0EY, Shaldon, United Kingdom
- 0344 557 5100
- info@devonvalleyholidays.co.uk
- devonvalleyholidays.co.uk
4.8
Excellent
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Booking experience
I chose to book over the telephone. Helen was very helpful and efficient. She was able to answer any questions I put to her.
She was polite and respectful and made the whole process seemless.
1 August 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review. We are glad you had a great experience, and will pass along your compliments!
VERY HAPPY WITH THE SERVICE
VERY HAPPY WITH THE SERVICE
we booked through booking.com originally which went wrong because of the payment details they gave. I called direct and could not have been more happier with the service I was given, from start to finish they were friendly, professional and happy to help.
Nick
1 August 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review. We are happy to hear that we managed to help, and that you had a positive experience with our Team. We hope you enjoy/enjoyed your stay!
Outstanding friendly customer service
Very easy to book online. Plus the customer service is outstanding. Phone helpines are staffed all year round and staff go out of their way to help. It's the same when we're on holiday too. All staff were really approachable. This the reason we have stayed there 6 times and why during our recent holiday we booked for next year!!! Gorgeous location. Stunning surroundings. Lovely chalets caravans and cabins. All 3 generations of our family adore our holidays at Devon Valley. Quiet, friendly spacious venue with great food and amenities, including its own swimming pool. We absolutely love it. Well done Devon Valley 👏 👏👏
21 July 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you very much for your kind review. We are happy to hear that you and your family continue to enjoy your Devon Valley holidays. We look forward to seeing you all again soon.
The staff were very helpful and…
The staff were very helpful and efficient and Rachel especially as she sent a item I left in caravan to me straight away. Very good service l.
19 July 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review. We're glad to hear you had a great experience with our Team, and will pass on your compliments. We hope to see you again soon!
The phone answered very quickly…
The phone answered very quickly (unusual these days).
The lady on phone was most polite and knowledgeable,
6 July 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review.
We're glad you had a great experience with our Team. We look forward to welcoming you soon.
Very helpful and polite phone manner
4 July 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review.
We're glad you had a good experience booking with our Team. We will see you soon!
So helpful
So helpful , really impressed . Thank you Devon valley . I used to come to Devon valley yearly so nothing has changed . Always been extremely good .
1 July 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review.
We're glad you continue to enjoy your holidays with us, and we hope to see you again soon.
Took several attempts to pay using my…
Took several attempts to pay using my card. Other than that it was informative and easy.
27 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review. We are sorry to hear you had some trouble with your card, but are glad you resolved the issue.
Excellent service
Excellent service , the lady was dealing with incoming guests whilst making my booking . She could have easily asked to make a call back or ask me to call back but she dealt with my booking in a very friendly professional way . Look forward to my visit 😊
27 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review. We're glad you had a great experience with our bookings Team, and look forward to welcoming you soon.
Reply from Devon Valley Holiday Village
Thank you for your review. We're glad you found the booking process to be simple and efficient.
Lovely cabin
Lovely cabin, clean and tidy, nicely fitted out. Only criticism, door locking difficult, locks need oiling and adjusting
21 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your feedback. We're so glad you enjoyed your stay with us, and thank you for letting us know about the issues with the lock in your accommodation! We will ensure this is fixed asap. We apologise if this affected your stay at all.
We hope to see you again soon!
Just back from our 2nd visit to Devon…
Just back from our 2nd visit to Devon Valley Holiday Villave in the Admiral Gold . What can I say but thank you for the best weekend. Adam is the best compère . Becky and Lucy bang on with the entertainment . Already booked for next year . See you all then .
13 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review.
It is great to hear you enjoyed your stay with us, in particular the entertainment! We look forward to you being back with us next year - see you soon!
Very easy and straightforward to book.
13 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your feedback - we're glad you found the booking process to be easy and stress-free.
Flexible dates
Great that you can book as many or few nights as you wish,starting on any day.Good selection of units available.
9 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review. We're glad you enjoy our flexi-break system!
devon valley chalet
fast and easy to book dont like the fact that you have to buy electricity seperate when you book a chalet.given that i dont think i would wood book this site again
3 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your feedback. We're glad you found the booking process fast and easy.
The purchase of separate electricity cards is so our guests only have to pay for what they use!
Good all round experience very helpful…
Good all round experience very helpful staff
2 June 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review! We're glad you enjoyed your stay with us, and found our Team to be helpful.
We hope to see you again soon.
Booking was simple and very helpfull
17 May 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your feedback!
We're glad you found the booking process easy, and found our Team to be helpful. We hope you enjoy your stay with us!
Lovely small park with beautiful views
We love Devon Valley and have been back loads of times. The park grounds are very well maintained and the park is in a lovely position with beautiful views. There are also loads of attractions in the area to visit. The park itself is not too big so nice and quiet, the pool is very well maintained. I would definitely recommend Devon Valley and we have already booked to come back next year.
16 May 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your lovely review.
It is great to hear that you have continued to love Devon Valley over the years, and find us the perfect base to explore the area, as well as making good use of our on-site facilities!
We're glad you continue to enjoy your holidays with us, and we look forward to seeing you again soon.
Lady over the phone was very helpful…
Lady over the phone was very helpful and had a good knowledge about everything. I highly recommend.
9 May 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for leaving your review! It is great to hear that you found our Team to be very helpful and informative, we will be sure to pass along your compliments!
Easy to navigate website
Easy to navigate website, extremely easy to book and very fast conformation, much easier booking direct than with a third party
9 May 2022
Unprompted review
Reply from Devon Valley Holiday Village
Thank you for your review! We are very glad you had a great experience with our booking process - we aim to make this as streamlined as possible for our guests.
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