Devon Wick Candle Co. Ltd Reviews 6,160

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and long-lasting, strong scents, often noting that they surpass other brands. Many consumers are delighted with the reasonable pricing, especially the available deals, and frequently mention the quick and efficient delivery service. People also appreciate the wide variety of fragrances and the overall pleasant ordering experience. However, some customers experienced issues with their orders, such as receiving incorrect items, missing products, or delayed deliveries. A few reviewers also found that certain scents were not as described, lacked a strong throw, or were too overpowering.

What people talk about most

Product

Consumers find the product to be of high quality and are very satisfied with the scents. Many reviewers... See more

Quality

Users describe positive interactions with quality. Many customers praise the strong, long-lasting scents of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery, with some receiving... See more

Price

People report positive experiences with price, consistently finding them reasonable and competitive. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely 5 star experience from this company. Arrived next day. Ordered the wax melts. They are the best smelling scents I've had and long lasting too. Will certainly be ordering again. Won't order... See more

Rated 5 out of 5 stars

Absolutely incredible customer service and delivery time, but the products really do speak for themselves. I used to be a loyal Jo Malone purist, but the scents I am used to don’t hold a candle (p... See more

Rated 5 out of 5 stars

Me and my family have been ordering from here for about 1-2 years and They never disappoint!! Every scent is unreal and no other wax melts ever compare,scent lasts for long time and is strong. The... See more

Rated 5 out of 5 stars

The fragrance smells amazing. It lasts so long in my house I’ve always tried different ones and the smells goes so quickly, but this one lasts all day even after leaving and coming home I can smell it... See more


Company details

  1. Candle shop

Written by the company

Created in 2019 by Sophie Weeks & Craig Ryder, Devon Wick is a home grown business. We are a business based on the core principles of being eco friendly, quality and fairness. From a thought created on our sofa to our own premises. We pour, pack and dispatch all our orders by hand. Every candle and wax melt is hand poured and packaged in recyclable boxes. Minimising the impact our business has on the environment in every way possible with being plastic free and using recyclable packaging as our main focus.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely products & fast delivery

Don’t think I’ve ever experienced such quick shipping and delivery! Received my order less than 24 hours after placing it, so pleasantly surprised! The products are lovely and the packaging is super cute too.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Good website. Speedy delivery. Great products. Quality excellent aswell as price.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service.

Have been ordering from Devon Wick for a couple of years now never had an issue. Placed my usual order which came to around 40 pounds a week ago and heard nothing. Sent an email chasing it up and received a reply saying we are out of stock of one of the items you ordered so we have cancelled your entire order. No offer of sending a different fragrance just cancelled. If I hadn’t emailed would they even of bothered to tell me? Won’t be ordering from them again disgusting way to treat customers.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Ordered over 10 days ago

Ordered over 10 days ago, wrong order got delivered. Spoke to customer services who sent my order out again, which I’m waiting for, but has left out an original scent that I’d ordered. Won’t be ordering again

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality. Excellent value. All the fragrances are amazing. Such attention to detail. Feels more like someone’s passion than a business. Would highly recommend.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great deals

Great deals, quick delivery and the items are lovely. I ordered wax melts and fragrance sprays, all smell lovely and are good quality

3 October 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed

Had high hopes for the reed diffusers, based on the reviews, but was left disappointed. Delivery was quick and the packaging was lovely. However, none of them smelt like the scent descriptions and I’ve had to throw them all out as they don’t smell nice.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Finally - I found my go to company for melts

Fast delivery and the melts are excellent. I have been trying to find melts that smell nice with a long lasting smell for so many years and I think I have found them. Only two scents tried out of my three but I’m so pleased with them. Will be reordering definitely.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

amazing quality 🥰

I recently ordered x10 wax melts for the offer of £20. Absolutely unreal is all I can say! They all smell absolutely Devine. So glad I found Devon Wick. I’ve been sure to tell family & friends about them. Such good quality and amazing prices! Thank you

20 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the 8 for 20 of carpet…

I ordered the 8 for 20 of carpet freshener and mystery 10 pack of snap bars from here. My parcel got delivered to the wrong house the first time and so when i emailed the company they were so helpful and reassuring and were so kind to send out another one. That one ended up getting returned to sender and i had to contact them once more, again Angel was so kind and so helpful and so quick with responding each time. I couldn’t be more thankful, when it finally came i was so excited and had to open it all! I loved every single one and using every excuse to use them! Thanks so much!

19 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look