Dewalt Reviews 

Avoid this product! The DEWALT 54V Brushless Split Boom Multi-Tool (DCMAS5713N-XE) has a serious design flaw in the attachment connector. The connection becomes loose very quickly, and tightening it causes the thread to fail after only a few uses. With the brush cutter, the retaining pin breaks under normal load. With the line trimmer, bump feeding bends the connector. DEWALT did not acknowledge this as a design or quality issue when contacted.

This is a continuation of previous incident where I tried to order an accessory for my DeWalt thicknesser through Sydney Tools online. They happily took payment from me and where website promised the part in 48 - 72 hours. Three weeks later, they told me the part was not available at DeWalt and they had no information as to when.
Yesterday and today, I have been in touch with DeWalt to ask if they have the part now and if not, when they will have it. I explained the issue but I am not sure they understood what I was saying.
The person taking the call was unhelpful and hard to understand but told me to return an e-mail with an included form filled in. Something which I did but was then told that DeWalt doesn't sell to the public.
I repeated my question and stated that I was happy to order the part through a reseller but I needed to know if the part was available because I wasn't prepared to park my money with a reseller for another several weeks without any part.
All they kept saying was that they didn't deal with the public and were not prepared to give any information about what stock they had.
I find this an utter lack of service attitude and can only suggest to others to avoid DeWalt the best they can.
I for one will not do business with this company again and can only suggest they replace the person whom I corresponded with. She was no credit to DeWalt at all

My boot literally split in half after 7 months of light use. DEWALT Workwear UK are impossible to get a response from and clearly don't give a s**t about their customers. Save your money and buy another brand of workwear.

Well, over 3 months in and no joy customer services, no joy approaching their head office also. This company really does not care about customers. Next step consumer programmes and let everyone know their attitude publicly.

I being using dewalt for over 20 years best tools I ever got , a little to costly but good tools

i have bout a short beam Dewalt miter saw stand the locking indicator clip is missing i am on number four now told by Dewalt and screw fix to keep returning them, Dewalt promised to send me a replacement from their stock and then nothing. I suspect a fault batch and they don't want to recall them costs too much money.

disappointing i do like dewalt unfortunately it seems that they don't care about their reputation anymore its more about profit.

I have used this set right after I got it and this is a great set for us do it your selfers.