I am really satisfied with the product I received. It looked exactly like in the pictures and the quality was really good. I also received a sticker, which I thought was a very sweet touch. The only... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new D.Franklin items! Furthermore, the customer service was very helpful in answering my questions. So it was a positive experience. The only disadvantage for me was the return. The return t... See more
Company replied
Ordered two sunglasses which took a while to arrive, however the quality of them are very good. I can tell the difference between wearing these and cheaper versions. My eyes feel better protected.
Company replied
Bought two pairs of sunglasses. Shipping/delivery took far longer than expected and their refund process is terrible, not worth returning one of the pairs. The sunglasses provide very little eye prot... See more
Company replied
Company details
Written by the company
Join the movement, you make the difference. Sunglasses, watches, clothes, shoes and accessories. Experience the whole D.Franklin's collection. Limited Editions.
Contact info
3.7
Average
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I'm happy with my purchase
I'm happy with my purchase. I received the package quickly.
29 April 2026
Unprompted review
Reply from D.Franklin
Hello Giedre,
Thank you so much for your lovely review 😊 We’re so happy to hear that you’re pleased with your purchase and that your package arrived quickly 🚚✨
Enjoy your new item and thank you again for your support 💛😎
Best regards!
Dayana,
D.Franklin Team
A little bit in delay as i was told but…
A little bit in delay as i was told but all good. Products are beautiful,the order arrived safe.
20 April 2026
Unprompted review
Reply from D.Franklin
Hello Alina,
Thank you so much for your kind review 😊 We really appreciate your patience with the slight delay in delivery 💛
We’re very happy to hear that your order arrived safely and that you love the products ✨ Enjoy them and thank you again for your support 😎
Best regards!
Dayana,
D.Franklin Team
Very happy with the sunnies
Very happy with the sunnies. They fit good and look great. Also appreciate the nice packaging and case included :)
11 May 2026
Unprompted review
Reply from D.Franklin
Hello Chelsea,
Thank you so much for your lovely review 😊 We’re so happy to hear that you love your sunnies and that they fit perfectly while looking great 😎✨
It also means a lot to know you appreciated the packaging and the case included 💛 Enjoy your new shades and thank you again for your support! 🌞
Best regards!
Dayana,
D.Franklin Team
sunglasses are great
12 May 2026
Unprompted review
Reply from D.Franklin
Hello Alberto.
Thank you so much for your review ⭐😎
We’re really happy to hear that you love your sunglasses 💖✨
Enjoy them, and we hope to see you again soon ☀️🙌
Best regards!
Dayana,
D.Franklin Team
The shoes were sent back
The shoes were sent back. The invoice is attached. The package was received by you on May 4th. I wrote to customer service first, but I haven't received any response. So I decided to send three pairs of shoes back for a total of €87.28, plus the €17 I paid for shipping. As I understand, the company doesn't offer free returns. Attached are photos of my feet, after wearing two out of three pairs of shoes. It's terrible. I haven't been able to remove the dye for days.
Today is 12th of May. I don’t have any information about this
12 May 2026
Unprompted review
Everything from delivery to quality
5 May 2026
Unprompted review
Reply from D.Franklin
Hello Matej,
Thank you so much for your great review ⭐😊
We’re really happy to hear that everything—from delivery to quality—met your expectations 😎✨
We truly appreciate your support and hope to see you again soon 💖🚚
Best regards!
Dayana,
D.Franklin Team
Very satisfied with both the fast…
Very satisfied with both the fast delivery and the excellent quality of the sunglasses. Highly recommended!
12 May 2026
Unprompted review
Reply from D.Franklin
Hello Erlend,
Thank you so much for your wonderful review ⭐😎
We’re really happy to hear that you’re very satisfied with the fast delivery and the excellent quality of the sunglasses 💖✨
We truly appreciate your recommendation and hope to see you again soon 🙌☀️
Best regards!
Dayana,
D.Franklin Team
Great shades.
Great shades.
Fantastic value for money.
Had ray bans before...not as good as franklins...
Btw theese franklins are a fourth pair that i ordered and will keep doing so in the future
12 May 2026
Unprompted review
Reply from D.Franklin
Hello Žakić,
Thank you so much for your amazing review ⭐😎
We’re truly happy to hear that you love the shades and that you find them such great value for money 💖✨ It means a lot to us that you even compare them so positively and that you’ve chosen Franklin multiple times 🙌
We really appreciate your continued trust and support, and we look forward to having you back again for your future orders 😄☀️
Best regards!
Dayana,
D.Franklin Team
Good quality now it’s time for sun to…
Good quality now it’s time for sun to shine
1 May 2026
Unprompted review
Reply from D.Franklin
Hello Dayenne,
Thank you so much for your great review ⭐😎
We’re really happy to hear that you’re pleased with the quality of the sunglasses 💖✨
Now it’s definitely time for the sun to shine and enjoy them ☀️😄
We hope to see you again soon!
Best regards!
Dayana,
D.Franklin Team
Great looking glasses and fit really…
Great looking glasses and fit really well
28 April 2026
Unprompted review
Reply from D.Franklin
Hello David,
Thank you so much for your kind review ⭐😎
We’re really happy to hear that you love the look of the glasses and that they fit you perfectly 💖✨
Enjoy them a lot, and we hope to see you again soon 🙌
Best regards!
Dayana,
D.Franklin Team
Love the sunglasses I bought
Love the sunglasses I bought. So pleased I ordered two pairs. Great product, great service.
10 May 2026
Unprompted review
Reply from D.Franklin
Hello Howard,
Thank you so much for your lovely review ⭐😎
We’re really happy to hear that you love your sunglasses and that you were so pleased you ordered two pairs 💖✨
It means a lot to know you’re happy with both the product and our service 🙌
Enjoy them, and we hope to see you again soon!
Best regards!
Dayana,
D.Franklin Team
Nice different options for shades
Nice different options for shades. I really love what I bought. The quality is great! I will make another purchase for sure!
29 April 2026
Unprompted review
Reply from D.Franklin
Hello Maurizio,
Thank you so much for your review ⭐😊
We’re really happy to hear that you love your purchase and that you appreciated the different shade options 😎✨ It’s great to know the quality met your expectations 💖
We can’t wait to see you again for your next order 🙌☀️
Best regards!
Dayana,
D.Franklin Team
Material is great products look…
Material is great products look fantastic and feel fantastic - delivery was as quick as it could be given it was sent from mainland Europe. Really impressed with the zip up top!
1 May 2026
Unprompted review
Reply from D.Franklin
Hello Reza,
Thank you so much for your amazing review ⭐😊
We’re really happy to hear that you’re impressed with the material, design, and feel of the products 😎✨ It’s also great to know the delivery met your expectations considering the shipping distance 🚚
We especially love that you enjoyed the zip-up top detail! 💖
Thanks again for your support, and we hope to see you back soon!
Best regards!
Dayana,
D.Franklin Team
Perfect glasses look same in photo and…
Perfect glasses look same in photo and in real life quality perfect everything only bad thing is the shipping time but beside that everything is super nice and the packaging is perfect
12 May 2026
Unprompted review
Reply from D.Franklin
Hello Kuna,
Thank you so much for your amazing review ⭐😊
We’re very happy to hear that the glasses looked exactly as expected and that you loved the quality and packaging 😎✨
We’re sorry that the shipping took a bit longer than expected, but we truly appreciate your patience and understanding 💖
Enjoy your new sunglasses and we hope to see you again soon!
Best regards!
Dayana,
D.Franklin Team
I am really satisfied with the product…
I am really satisfied with the product I received. It looked exactly like in the pictures and the quality was really good. I also received a sticker, which I thought was a very sweet touch.
The only thing I didn’t like was the lack of detailed shipping and delivery information. I had no idea when to expect my package, and I was never able to track where it was.
6 May 2026
Unprompted review
Reply from D.Franklin
Hello Oja,
Thank you so much for your review ⭐😊
We’re really happy to hear that you’re satisfied with the product and that it matched the pictures perfectly, and that you liked the little sticker detail 💖✨
We also appreciate your honest feedback regarding the shipping information 🚚—we’re sorry for the lack of updates and will take your comments into account to improve this experience.
We hope to see you again soon 😎☀️
Best regards!
Dayana,
D.Franklin Team
They did not send the order for a very…
They did not send the order for a very long time after payment, and the delivery to Latvia, the city of Riga, is very slow. Two weeks have passed since the payment and receipt of the goods.
Ordered 14.04
Delivered 28.04
Thanks D.Frankkin team for communication and fast reply.
28 April 2026
Unprompted review
Reply from D.Franklin
Hello Kristine,
Thank you very much for your feedback 😊 We’re glad to hear that you appreciated our communication and quick replies 💛
Regarding your order, we’d like to kindly clarify that our current delivery time is 10 to 15 working days 📦✨ Your order placed on 14.04 and delivered on 28.04 was within this timeframe.
We really appreciate your patience and your support 🙌 If you need anything else, we’re always here to help 😎
Best regards!
Dayana,
D.Franklin Team
Bullshit !!!
Bullshit !!!! I returned my package, but they sent it back to me and now I have to pay another €25. This feels like a scam. Do not order from them!
17 April 2026
Unprompted review
Reply from D.Franklin
Hello Yusff,
We’re sorry to hear about your experience 😔📦
All information regarding returns, shipping costs, and procedures is clearly detailed in our general terms and conditions 📄✨ For this reason, unfortunately, we are unable to assist further in this case.
We still appreciate your feedback and your time sharing your experience with us 🙌💛
Best regards!
Dayana,
D.Franklin Team
Boa qualidade eficiência na encomenda
Boa qualidade eficiência na encomenda
11 May 2026
Unprompted review
Reply from D.Franklin
Olá Gilbert,
Muito obrigado pela sua avaliação ⭐😊
Ficamos muito felizes em saber que ficou satisfeito(a) com a qualidade dos produtos e com a eficiência da entrega 🚚✨
Esperamos vê-lo(a) novamente em breve 💖
Cumprimentos,
Dayana,
Equipa D.Franklin
Ordering and delivery
The product was easy to order and arrived on time, no fuss.
12 May 2026
Unprompted review
Reply from D.Franklin
Hello Reynolds,
Thank you so much for your review ⭐😊
We’re really happy to hear that the ordering process was easy and that your delivery arrived on time with no issues 🚚✨
We appreciate your feedback and hope to see you again soon 💖😎
Best regards!
Dayana,
D.Franklin Team
The product Is a quality product
The product Is a quality product, It comes in a Franklin personalized box.
Shipping in Italy takes 1 week.
Polarized lens make great visibility
23 April 2026
Unprompted review
Reply from D.Franklin
Hello Andrea,
Thank you so much for your wonderful review ⭐😊
We’re delighted to hear that you appreciated the quality of the product, the personalized packaging, and the visibility provided by the polarized lenses 😎✨
Thank you as well for sharing your shipping experience to Italy. We hope you enjoy your sunglasses for a long time and we’d love to see you again soon 💖
Best regards!
Dayana,
D.Franklin Team
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