DFW Security Reviews 112

TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

Your technicians are punctual and polite. they communicate well. They do a great job when they come back time and again. The issue I am having is the constant upkeep of the equipment: the doorbell n... See more

Company replied

Rated 5 out of 5 stars

Best Home and Commercial Security Company in D/FW. You'll always get prompt and courteous service, and technicians that know their job well. They take good care my residence and business.

Company replied

Rated 5 out of 5 stars

Cole, our installation technician, was fantastic! He arrived right on time and took the time to ask about what I needed to secure my home. He patiently explained the best options tailored to my needs,... See more

Company replied

Rated 5 out of 5 stars

Good price. Gabby was very professional. Randy (?) was a 20 seasoned professional. Explained everything thoroughly including options. He setup the app up on my phone explained and configured it so... See more

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Company details

  1. Security System Installer

Written by the company

Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring. Local Friendly Experts, Cutting-Edge Technology and Fair Prices. How can we help?


Contact info

4.2

Great

TrustScore 4 out of 5

112 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really Satisfied (TOLO)

Professional installation. Stevie the Installer made me feel Comfortable taught me quickly how to use system. He was on time and kept me informed throughout the complete installation. Great experience!

3 November 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The technician was professional and his knowledge of the equipment and service showed while he was demonstrating the system.

30 September 2021
Unprompted review
Rated 5 out of 5 stars

The tech

The tech, Michael, was professional, thorough, extremely competent, and repaired our problems.

Everyone I talk to at DFW Security are tops in customer service.

Thanks.
Paula Maroney

17 September 2021
Unprompted review
Rated 5 out of 5 stars

Full circle

Everyone has been so helpful and accommodating from the first phone call to the tech installing equipment. Michael Molina was super helpful and patient with us non-tech people

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Very Professional & Courteous

Juan was the installer that came to my home. He was fantastic. There were a few issues beyond his control that he was patient and understanding about.

Very professional. Very courteous.

I wish every installer and worker that came to my home were as awesome as Juan.

DFW Security gets great reviews, hopefully they stand up. So far so good though.

2 September 2021
Unprompted review
Rated 5 out of 5 stars

Larry did an amazing job!

We just moved and had DFW security at our old house for a couple years. We were so excited to find out they would service our new home about an hour away! Larry just came and installed at our new house and it was an amazing experience yet again! He was so kind and polite. He took the time to explain everything to me and went over all the options we could include. He was extremely knowledgeable and also very efficient on his install. Larry is so good at his job and with customers. Thank you Larry!!!

17 June 2021
Unprompted review
Rated 5 out of 5 stars

Larry and David did an excellent job…

Larry and David did an excellent job installing my new security system. They acted very professional and made sure I knew how to operate the system before they left. I had ADT at my previous homes and the type of service I received from them was no where close to the service that dfwsecurity provided.

6 May 2021
Unprompted review

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