dfyne.com Reviews 7,358

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and efficiency in resolving issues. Many people appreciate the quick response times and the personalized approach taken by the support team, making them feel valued and understood. The product itself is also frequently lauded for its quality and the positive feelings it instills in consumers. However, some customers also noted inconsistencies in product quality, particularly regarding the fit and material of items from different production batches. A few people experienced issues with defective products, such as ripped seams or broken straps, and a small number of reviewers reported dissatisfaction with customer service, citing slow responses or a lack of resolution for their concerns.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, quick response... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individual team... See more

Product

Customers had positive experiences with product, often praising the quality and flattering fit of items like... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies and efficient... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the products, highlighting good quality,... See more

Based on these reviews

Rated 5 out of 5 stars

Had issues with the articles I received and Tony immediately resolved the situation, and offered multiple options for me. If you ever find that emails aren’t getting through, try DMing on social media... See more

Rated 5 out of 5 stars

I’ve had a really great experience with this brand. Their team has been incredibly helpful and supportive throughout my order and in resolving an issue that came up. Everything was handled smoothly an... See more

Rated 5 out of 5 stars

I had an issue with items having discrepancies from previous DFYNE quality and I was graciously offered a replacement or gift card for the faulty items. Thank you so much to Andy for all of his help a... See more


Company details

  1. Activewear shop

Written by the company

Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Service

Katie who works in the customer service team was extremely helpful and resolved an issue i was having very quickly. Super satisfied and will be buying from this company again

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing costumer service

I’ve been in contact with Dfyne costumer care twice since I started buying my gym wear from the company and on both occasions I’ve been met with the most amazing customer service. Without asking I’ve been sent a gift card because of a missing item and also a brand new top sent home to me when I reached out to explain mine had ripped in the seam. Very thankful for the costumer service!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I love Dfyne

I love Dfyne. I love how my body looks when I wear their clothes. But what I love even more now is the way they treat their customers. I contacted Dfyne regarding an item I needed to have replaced, and they responded right away and resolved everything for me. I’m very happy and satisfied. A million thanks to Katie for being so kind and for replying to all my messages. Thank you so much.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I love Dfyne and how confident it makes me feel so don’t mind investing in pieces, I unfortunately had a bit of peeling so I reached out to customer service via email and Kayleigh was so understanding and resolved the issue within 2 days! It’s good knowing I’m supporting a brand who resolves complaints quickly. Thank you so much Kayleigh you are wonderful!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Best clothing company

The best gym clothes i ever had! + They have a great customer service who are super understanding:) Would recommend it to everyone who looks for great quality<3

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is brilliant

Katie was so helpful as I had a fault in the leggings, the seam split and she quickly sorted me out a gift card as there weren’t any left in stock. Great customer service.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful team

Some of the labelling on my shorts was peeling and my one piece arrived with a small stain on it. I reached out to customer support and am so delighted with how caring and helpful Kayleigh was to sort my issues for me! DFYNE has always been my favourite and I have so many other clothes from here so I know the quality is normally spot on. But it’s great to know that if not the team are so quick to support. Thank you Kayleigh

10 April 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING customer service!

Having shopped with DFYNE many times, I am always satisfied and feel supported by their customer service. Responses are always speedy, polite and have genuine concern. Recently, Jamie-Lee specifically went above and beyond to help me with an issue, and I really appreciate it!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Honestly sooo happy with DFYNE

Honestly sooo happy with DFYNE! 🫶 The sportswear fits amazing and feels like really good quality. You can tell everything is made with care, and it’s super comfortable during workouts too. The customer service is also super sweet and really quick to help if you need anything. Such a great experience, I’ll definitely be ordering again! ✨

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good customer service!

I really love DFYNE! The quality of their products is great and the fit is super flattering – it really makes you feel confident while working out. I genuinely enjoy training in their pieces.

Also, their customer service was very helpful and quick when I had an issue, and I received my replacement super fast, which I really appreciate. Overall a great experience, I’d definitely recommend!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome team

Adele was such great help! I reached out because I had a issue with a top and they where super fast on getting back to me and offered a gift card. There support team is very efficient and nice, definitely game changer!

8 April 2026
Unprompted review

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