Dial 7 Car & Limousine Service Reviews 75,839

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, often noting their expertise in navigating city traffic. The service is frequently described as excellent, with many appreciating the punctuality of drivers and the cleanliness and comfort of the vehicles. People also highlight the reliability of the service, especially for airport transfers, and the efficiency of the delivery. However, some customers also noted concerns regarding driving style. A small number of people were dissatisfied with the route taken by drivers, which sometimes led to longer travel times. Additionally, some reviewers mentioned that a car smelled of smoke, and one person expressed discomfort with an assumed tip.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising drivers for being... See more

Service

Users describe positive interactions with service, highlighting promptness, professionalism, and reliability.... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers highlight drivers... See more

Location

Clients share ambiguous opinions on location. Many reviewers appreciate the drivers' knowledge of routes and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the cleanliness and comfort... See more

Based on these reviews

Rated 5 out of 5 stars

Unlike ride share app Dail 7 drivers know where they are going and do not need to watch the navigation screens. They also drive at appropriate highway speeds not at dangerously slow speeds in the left... See more

Company replied

Rated 5 out of 5 stars

Our flight back into Newark was delayed two hours and the designated arrival terminal within the airport was changed. The driver tracked our flight and stayed in communication with us from th... See more

Company replied

Rated 5 out of 5 stars

Mr. Singh is an excellent driver. Car was roomy, very clean. Driver offered water, tissues. Arrived promptly and called. App showed his progress until arrival . Fast route to destination. We find Di... See more

Company replied

Rated 5 out of 5 stars

We've been using Dial 7 exclusively for trips to & from JFK and Laguardia for many years. Drivers and cars have always been top notch. This week they reached a pinnacle of service proficiency. Th... See more

Company replied


Company details

  1. Car service
  2. Limousine service
  3. Taxi service

Information provided by various external sources

Serving the entire Tri-State area, Dial 7 specializes in service to and from LaGuardia, JFK and Newark airports. Whether in a hurry to the airport, visiting a family member out of town or transporting a special client to a meeting, Dial 7 can accommodate all of your car service needs in NY. Whether you need car service to Manhattan, Brooklyn, Queens, Long Island or anywhere else - Dial 7 can get you there safely and comfortably.

Dial 7 Car & Limousine Service

Written by the company

Download the Dial 7 APP
Save $7 On Your Next Ride! No minimum required. Only for bookings on the Dial 7 mobile app! Code: APP7

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

76K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Compassionate …

Our driver was wonderful he made sure my daughter in law ad grandchildren made it to train on time

9 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Hi Marilyn, thank you for your kind words. We’re so pleased to know your driver was caring and made sure your daughter-in-law and grandchildren arrived at the train on schedule. Thank you for choosing Dial 7!

Rated 5 out of 5 stars

Easy booking and nice driver

Easy booking and nice driver, on time

1 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Seth, it’s great to know you found the reservation process simple and your ride punctual with a nice driver. Thank you for riding with us!

Rated 4 out of 5 stars

Jorge

Although our driver made our bags fit not sure a Tesla was the right sedan to fit for 2 passengers with 2 check in bags each and 2 carry on. Kind of scary that we almost had to get alternate transportation. Never had an issue like this before.

10 April 2026
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Reply from Dial 7 Car & Limousine Service

Thank you for your note, Jorge. We’re sorry for the inconvenience with luggage space and appreciate your patience in the situation. We will review this carefully with our dispatch team.

Rated 2 out of 5 stars

Not the most pleasant trip

Car wreaked of food. Not only was the driver weaving between and within lanes and traffic, but the farting was a special touch. Was happy to get out quickly upon arrival...

2 April 2026
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Reply from Dial 7 Car & Limousine Service

Jack, we appreciate your feedback and are truly sorry your experience was unpleasant. Concerns about vehicle cleanliness and driving behavior are matters we take very seriously, and we regret that your ride fell short in these areas. This is not reflective of our standards, and we will be conducting a full internal review to ensure this is properly addressed. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great service

Great service. Charanjit arrived ahead of schedule and communicated with us clearly about where to meet him. The vehicle was very clean and roomy for our group.

10 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you, Tyler, for your thoughtful feedback. We’re glad to hear Charanjit arrived ahead of schedule and communicated clearly about the pickup location. It’s great that the clean, roomy vehicle worked well for your group. We appreciate you taking the time to share your experience and are happy everything went smoothly!

Rated 5 out of 5 stars

Great driver

Great driver, excellent service, on time, clean car. Very pleasant experience ☺️

6 April 2026
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Reply from Dial 7 Car & Limousine Service

Hi Kenneth, thanks so much for sharing this! We’re happy to hear everything—from the driver to the cleanliness and punctuality—made for a very pleasant ride. Thanks for trusting Dial 7!

Rated 5 out of 5 stars

Great job overall

Great job overall
I’ll use you in the future.

9 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you, Philip. We’re glad we could deliver a great overall experience and appreciate your plan to ride with us again!

Rated 5 out of 5 stars

Courteous Service

Courteous Service

9 April 2026
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Reply from Dial 7 Car & Limousine Service

Glad to hear you received courteous service, Ed. Appreciate you choosing Dial 7!

Rated 5 out of 5 stars

From the initial phone call to the…

From the initial phone call to the on-time pick up at the airport. Everything was smooth and seamless

9 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you, Neil. We’re glad your experience was seamless from booking to airport pickup, and that everything ran on time and without issue. Your feedback is much appreciated!

Rated 5 out of 5 stars

Excellent service I will be using this…

Excellent service I will be using this service again

9 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Hi there! Thanks for your feedback! We’re glad you had an excellent experience, and we are happy to hear you’ll be riding with us again!

Rated 5 out of 5 stars

Thank you! Excellent all the way

Great reservation assistance on the phone, great driver, great trip : we appreciate you!

2 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Julie, we’re pleased to know you had a great experience with both our reservation team and your driver, and that the overall trip met your expectations. Providing reliable, high-quality service is our priority, and your review is truly appreciated!

Rated 5 out of 5 stars

Took recognized routes

Took recognized routes ; prompt and polite pickups and clean and new vehicles

1 April 2026
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Reply from Dial 7 Car & Limousine Service

Thanks so much, MC! We appreciate your kind words about our drivers, routing, and vehicle quality. See you next trip!

Rated 5 out of 5 stars

Dial 7 is responsive and On-Time!

Dial 7 is responsive and on-time each time I’ve needed transportation during visits to NY this year. Very comfortable and reliable service!

1 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

We truly appreciate your continued trust in us, Nancy. We’re glad to hear that we’ve been consistently responsive and on-time during your visits to NY this year, and that you’ve found the service comfortable and reliable.

Rated 5 out of 5 stars

Dependable and on time

The driver was on time and very professional

31 March 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Maria. we’re pleased to know your driver arrived on time and provided professional service. Delivering dependable and high-quality transportation is always our goal, and your feedback is greatly appreciated!

Rated 5 out of 5 stars

From the reservation to the pick-up at…

From the reservation to the pick-up at LGA to our ride home everything was seamless. Kudos to all at Dial 7 for such a pleasant experience!

8 April 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you so much, Gloria! We’re happy your experience was seamless from the reservation process to your pick-up at LGA and all the way through your ride home. It’s great to know everything came together smoothly, and we truly appreciate your kind words!

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