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Dial a Claim Reviews 

408
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and representatives for being exceptionally professional, kind, and patient while handling various personal claims and inquiries. Many reviewers emphasize that team members are always ready to listen carefully, offering tremendous reassurance and making the entire procedure remarkably straightforward. Some people also felt that the personalized guidance received significantly reduced their stress and made challenging situations much easier to manage. Reviewers repeatedly mention the brilliant communication and exceptionally quick responses, stating that staff members consistently go above and beyond to provide truly outstanding support.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, empathy, and efficiency... See more

Customer service

People report positive experiences with customer service, noting that staff members are exceptionally... See more

Claim

Clients share positive opinions on claim, highlighting helpful and professional support from staff members... See more

Service

Consumers find service to be positive, highlighting efficient, professional, and supportive assistance from... See more

User experience

Customers report positive experiences with user experience, finding the process remarkably quick, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to say a big thank you to everyone who helped me with my accident claim. The whole process was made so much easier thanks to their support, professionalism, and kindness. A special tha... See more

Company replied

Rated 5 out of 5 stars

They always next to you ,ever time asking what you needs or any help from them.member of dial claim Alex he like member of families and he always listening your complains and so friendly thanks Alex f... See more

Company replied

Rated 5 out of 5 stars

I spoke with Jess and she was ever so understanding, made me feel at ease in making the decision to go forward with the complaint, took away any anxiety I had and made me aware that there are things t... See more

Company replied

Rated 5 out of 5 stars

I spoke with Alex and he was ever so understanding, made me feel at ease in making the decision to go forward with the complaint, took away any anxiety I had and made me aware that there are things th... See more

Company replied


Company details

  1. #13 of 37 best companies in Personal Injury Lawyer
  2. #5 of 12 best companies in Accident insurance company
  3. #3 of 4 best companies in Lawyer Referral Service
  4. #3 of 6 best companies in General Practice Lawyer
  5. #2 of 9 best companies in Housing association
  6. #2 of 10 best companies in Small Claims Assistance Service

About Dial a Claim

Written by the company


Dial a Claim is the UK's leading expert in personal injury claims and compensation advice.

Start My Claim Housing Disrepair Workplace Accidents Road Traffic Accidents Accidents in a Public Place Medical Negligence

No Win, No Fee Guarantee

We proudly operate on a no win, no fee basis, ensuring that our clients only pay for our services if we successfully win their case.


The Claim Process

Our friendly legal advisors are here to help you find out if you have a claim today! We’ll connect you with an expert solicitor during the same call, so you can focus on what really matters - your recovery.

No Win No Fee

No upfront legal fees

No upfront legal fees
No Win, No Fee means you do not need to worry about paying for upfront legal fees. If your claim is unsuccessful, there’ll be nothing to pay.

Contact info

Start Your Claim Today

We Guarantee no Win no Fee

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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4.9

All reviews

(408)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I don’t know if you know this but Jess…

I don’t know if you know this but Jess is a credit to your team. She has done everything in her power to help me and I am very happy with the help that I am getting. She makes me feel like I’m her only client which is important to me on another note. I think she needs a pay rise LOL no but really she does. She is excellent, Jess if they let you read this, thank you thank you so so much.

23 January 2026
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Reply from Dial a Claim

Thank you so much for your incredible 5-star review.

We’re truly delighted to hear how supported you’ve felt, and your kind words about Jess mean a great deal to us. Making clients feel listened to, valued, and fully supported is exactly what we strive for, and it’s wonderful to know Jess made you feel like a priority every step of the way.

We’ll absolutely be sharing your feedback with her — she’ll be so touched by your message (and the pay rise suggestion definitely gave us a smile!). Thank you again for taking the time to share your experience and for trusting Dial A Claim.

Rated 5 out of 5 stars

All the staff members and…

All the staff members and administration is awesome responding as well as polite nature enhance their responsibility toward client really appreciated, well done

23 January 2026
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Reply from Dial a Claim

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you found our team and administration responsive, polite, and supportive throughout your medical negligence claim. Providing clear communication and respectful care is very important to us, so your kind words are truly appreciated.

Thank you again for your feedback and for trusting Dial A Claim — it means a great deal to the whole team.

Rated 5 out of 5 stars

Quick fast reply

Quick fast reply

22 January 2026
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Reply from Dial a Claim

Thank you so much for your 5-star review.

We’re really pleased to hear you found the service quick and fast. Thank you for choosing Dial A Claim — your feedback is much appreciated!

Rated 5 out of 5 stars

Hi Alex you help me so much with the…

Hi Alex you help me so much with the claim thank you soo much I have no words to say thank you
Sorry My English is not good I want to say more good things for you Alex but my English is not good this’s why

22 January 2026
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Reply from Dial a Claim

Thank you so much for your kind 5-star review.

We’re truly grateful for your lovely words and are so pleased to hear how much Alex has helped you with your housing disrepair claim. Please don’t worry about your English at all — your message is clear, heartfelt, and very much appreciated.

Alex will be really touched by your feedback, and we’re glad we could support you through the process. Thank you again for trusting Dial A Claim — we’re always here to help.

Rated 5 out of 5 stars

I appreciated to Jess

I spoke with Jess and she was ever so understanding, made me feel at ease in making the decision to go forward with the complaint, took away any anxiety I had and made me aware that there are things that can be done. Made me feel at ease. Jess is definitely a credit to the company. I would suggest that if you need to go forward for compensation, ask for Jess and you’ll get a wonderful experience

21 January 2026
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Reply from Dial a Claim

Thank you so much for your fantastic 5-star review.

We’re delighted to hear that Jess was able to support you with understanding and reassurance throughout your public liability claim, helping to ease your anxiety and clearly explain the options available. Making clients feel confident and supported is exactly what we aim for at Dial A Claim.

Your kind recommendation truly means a lot, and we’ll be sure to pass your lovely feedback on to Jess — she is indeed a real credit to the company.

Thank you for trusting Dial A Claim with your claim.

Rated 5 out of 5 stars

Tania

Tania, is a true gem, she was easy to talk to and has good knowledge of real life situations. Very detailed, kind, understanding and very assuring, she walked me through the process very clearly making sure I understood what they would be doing to help. I feel very satisfied.

21 January 2026
Unprompted review
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Reply from Dial a Claim

Thank you so much for your wonderful 5-star review.

We’re truly pleased to hear about your positive experience with Tania on your medical negligence claim. She takes great pride in supporting clients with care, clarity, and real understanding, and it’s lovely to know she made you feel reassured and fully informed throughout the process.

Your kind words mean a lot to Tania and the whole Dial A Claim team. Thank you for trusting us, and we’re glad you feel satisfied with the support you’ve received.

Rated 5 out of 5 stars

Easy process and very helpful

Easy process and very helpful . Would highly recommend.helped with everything.amazing

20 January 2026
Unprompted review
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Reply from Dial a Claim

Thank you so much for your amazing 5-star review.

We’re delighted to hear that you found the process easy and the support very helpful. Knowing that we were able to help with everything and that you’d highly recommend us means a lot to everyone at Dial A Claim.

Thank you again for your kind feedback — we truly appreciate it!

Rated 5 out of 5 stars

The young lady that called and dealt…

The young lady that called and dealt with my case, was so kind friendly, helpful and informative. She made the whole experience so smooth and pleasant. From start to finish the service that young lady provided we A1.
🤩

20 January 2026
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Reply from Dial a Claim

Thank you so much for your fantastic 5-star review! 🤩

We’re delighted to hear that Estelle provided such kind, friendly, and informative support with your housing disrepair claim. Making the process smooth and pleasant from start to finish is exactly what we aim for at Dial A Claim, and it’s wonderful to know Estelle delivered an A1 service.

Thank you again for your lovely feedback — it truly means a lot to Estelle and the whole team.

Rated 5 out of 5 stars

Ive felt comfortable talking to them…

Ive felt comfortable talking to them and its been a quick and smooth process

20 January 2026
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Reply from Dial a Claim

Thank you so much for your 5-star review.

We’re really pleased to hear that you felt comfortable and that the process has been quick and smooth. Estelle will be delighted to know she was able to support you effectively with your housing disrepair claim.

Thank you for choosing Dial A Claim, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I am very happy with the service …

I am very happy with the service it is helpful and I am happy with the results.
Many thanks

19 January 2026
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Reply from Dial a Claim

Thank you so much for your 5-star review.

We’re really pleased to hear that you’re happy with the service and the results so far on your housing disrepair claim. Your feedback means a lot to everyone at Dial A Claim.

Many thanks for taking the time to share your experience — we’re always here if you need any further support.

Rated 5 out of 5 stars

Clear info given

The company called and was clear and concise with the information. They act swiftly too. The handler was Tania I hope the company gives her some acknowledgement.

16 January 2026
Unprompted review
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Reply from Dial a Claim

Thank you so much for your 5-star review.

We’re delighted to hear that you found the information clear and concise and that things were handled swiftly with your housing disrepair claim. Tania will be really pleased to know her support made such a positive impression — we’ll be sure to pass your kind words on to her.

Thank you for choosing Dial A Claim, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I called to getting help so spoke with…

I called to getting help so spoke with the advisor ALEX so helpful and supportive I got declined for one solicitor but he still helped me find one highly recommended

13 January 2026
Unprompted review
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Reply from Dial a Claim

Thank you so much for your 5-star review.

We’re really pleased to hear that Alex was so helpful and supportive with your housing disrepair claim. Even when the first solicitor wasn’t able to proceed, Alex’s dedication to finding the right support for you shows the level of care we aim to provide at Dial A Claim.

Thank you for your recommendation — it truly means a lot to us.

Rated 5 out of 5 stars

I appreciate your assistance and…

I appreciate your assistance and getting issues resolved thank you

13 January 2026
Unprompted review
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Reply from Dial a Claim

Thank you so much for your 5-star review.

We really appreciate your kind words and are glad we could assist you and help get the issues resolved. Thank you for choosing Dial A Claim — we’re always here to help if you need anything further.

Rated 5 out of 5 stars

lovely customer service 👌.

lovely customer service 👌

12 January 2026
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Reply from Dial a Claim

Thank you so much for your 5-star review! 🌟

We’re really pleased to hear that you experienced lovely customer service on your housing disrepair claim. At Dial A Claim, providing friendly and supportive service is extremely important to us, and your kind feedback is truly appreciated.

Thank you again for choosing Dial A Claim — we’re always here if you need anything further.

Rated 5 out of 5 stars

very good

Very Good service

6 January 2026
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Reply from Dial a Claim

Thank you so much for your 5-star review.

We’re really pleased to hear that you received very good service from our team. At Dial A Claim, we always aim to provide clear, supportive, and professional assistance with your housing disrepair claim, and it’s great to know we met your expectations.

Thank you for choosing Dial A Claim — we’re always here to help!

Rated 5 out of 5 stars

I spoke with Alex and he was ever so…

I spoke with Alex and he was ever so understanding, made me feel at ease in making the decision to go forward with the complaint, took away any anxiety I had and made me aware that there are things that can be done. Made me feel at ease. Alex is definitely a credit to the company. I would suggest that if you need to go forward for compensation, ask for Alex and you’ll get a wonderful experience

9 January 2026
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Reply from Dial a Claim

Thank you so much for your amazing 5-star review.

We’re delighted to hear that Alex was able to support you with understanding and reassurance throughout your housing disrepair claim, helping you feel at ease and confident about moving forward. Reducing anxiety and clearly explaining the options available is exactly what we aim to do at Dial A Claim.

Your kind recommendation means a lot to us, and we’ll be sure to pass your feedback on to Alex — he truly is a credit to the team. Thank you for trusting Dial A Claim with your housing disrepair claim.

Rated 5 out of 5 stars

Staff was really friendly and…

Staff was really friendly and supportive
Can not thank them enough

9 January 2026
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Reply from Dial a Claim

Thank you so much for your lovely 5-star review.

We’re really pleased to hear that you found our team friendly and supportive throughout your housing disrepair claim. At Dial A Claim, we’re committed to making the process as smooth and reassuring as possible, and your kind words mean a lot to us.

Thank you again for taking the time to share your experience — we truly appreciate it.

Rated 5 out of 5 stars

Dean from dial a claim was amazing

Dean from dial a claim was amazing. The customer service I received was outstanding. He made sure everything was going smoothly and kept checking in to make sure it was.The best customer service I have received in a long time.

8 January 2026
Unprompted review
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Reply from Dial a Claim

Thank you so much for your fantastic 5-star review.

We’re delighted to hear that Dean provided such outstanding customer service and kept you well supported throughout your housing disrepair claim. Regular check-ins and clear communication are a big part of what we do at Dial A Claim, and it’s great to know Dean made such a positive impression.

Thank you for trusting Dial A Claim — your kind feedback truly means a lot to us and the team.

Rated 5 out of 5 stars

They help me alot ,and let me…

They help me alot ,and let me understand everyting will.

8 January 2026
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Reply from Dial a Claim

Thank you so much for your 5-star review!

We’re really pleased to hear that you felt well supported and that everything was explained clearly during your medical negligence claim. At Dial A Claim, we always aim to make the process easy to understand and to support our clients every step of the way.

Thank you again for your kind feedback — it means a lot to us.

Rated 5 out of 5 stars

I spoke to a lady today named…

I spoke to a lady today named Sinead.She was the kindest plantist and most helpful person.I think I ve ever spoken with going out her way to Inform me about things beyond the things she could actually help me with informed me that with my housing and being a private landlord, I am to get in touch with Citizens advice. And with my medical negligence begin a few months out of the 3 year time.She has also advised me to get in touch with pals. And extremely patient, even though during our conversation, we both realised that unfortunately, I would not be able to gain help from your company. She still stayed on the phone reassured me that things would be corrected at some point down, the line massively appreciated. And pulled me up out of a bit of depression , to be honest yeah sinead if you see this , thank you so much

7 January 2026
Unprompted review
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Reply from Dial a Claim

Thank you so much for taking the time to leave such a heartfelt 5-star review.

We’re incredibly pleased to hear about your experience with Sinead. Even though we weren’t able to assist you directly on this occasion, it means a great deal to know that she took the time to listen, guide you, and offer helpful advice with such kindness, patience, and care.

At Dial A Claim, we believe in supporting people in the right direction, even when a claim isn’t possible, and it’s wonderful to hear that Sinead’s compassion and reassurance made a positive difference for you during a difficult moment.

We will absolutely pass your message on to her — she’ll be truly touched by your words. Thank you again for sharing your experience, and we wish you all the very best moving forward.

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