Diamond Green Energy Ltd Reviews

2,702

•

4.9

Gas installation service

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable engineers who always arrive promptly, respect people's homes, and complete solar and boiler installations smoothly from start to finish. Consumer feedback focuses on the exceptionally helpful support team, emphasizing that staff members are polite, responsive, and always ready to explain every technical detail clearly. Some reviewers were not happy with specific aspects of the service, mentioning poor aftercare support or unexpected technical problems with heating systems following maintenance visits. People also mentioned encountering frustrating situations where responses to post-service complications fell short of expectations and left them seeking alternatives.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that engineers are polite, professional, and carry... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness... See more

Customer service

People report positive experiences with customer service, noting that communication is consistently excellent... See more

User experience

Customers had positive experiences with user experience, reporting helpful and professional service from... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the overall quality and... See more

Reviews shaping this summary

Charlotte makes the booking process very easy. I love that you get a message the night before giving a 4 hour slot for the engineer visit and then on the day of the visit you get a message when the... See more

Company replied

We had our boiler moved as part of a loft conversion and Steve and Tom were both brilliant. They genuinely went above and beyond, were really professional throughout, and made the whole process easy a... See more

Company replied

Good service. Company kept in touch about timing. Clean tidy engineer who not only serviced our boiler bought from Diamond but service our gas fire thoroughly too. Excellent service, 9 years we have b... See more

Company replied

Diamond Green Energy installed 18 solar panels, inverter and battery storage. The work was more demanding on an old house. All members of the team were good to have onsite. They were quick to resolve... See more

Company details

#11 of 44 best companies in Gas installation service
#4 of 23 best companies in Air Conditioning Contractor
#9 of 59 best companies in Gas engineer
#14 of 73 best companies in Central Heating Service
#13 of 118 best companies in Heating service
#2 of 52 best companies in Solar Energy Company

Written by the company

We are a family run renewable energy company based in Fareham, Hampshire. Our approach has always been to provide an honest, trusted and reliable service to our clients and this has supported our business growth over the last 16 years. At Diamond Green Energy we ensure that all of our engineers are kept up to date with all the latest training offered by manufacturers, ensuring that our customers receive nothing but the best service. As a MCS registered company, we also offer you peace of mind. We strive to continually keep up to date with industry changes and new and innovative products that are entering the market so that we can offer our clients the best possible energy saving solutions. If you would like to discuss renewable energy solutions for your property or business

Contact info

Unit 4, Apex Centre, Speedfields Park, PO14 1TP, Fareham, United Kingdom
01329 234111
info@diamondgreen.energy
diamond-gas.co.uk

4.9

Excellent

3k reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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All reviews

(2,702)

I'm always pleased with the service provided by Diamond and their engineers, who are all friendly, polite and happy to answer all questions. They arrive on time leave my home clean and tidy. You could not want more from a service provider!

3 July 2024

Reply from Diamond Green Energy Ltd

Sep 8, 2024

Thank you for your kind review and for your continued support in using Diamond Green Energy Ltd

Jun 26, 2024

Great service and very polite and…

Great service and very polite and helpful engineer

26 June 2024

Reply from Diamond Green Energy Ltd

Sep 8, 2024

Thank you

Jun 20, 2024

All good -polite-clean 👍

20 June 2024

Reply from Diamond Green Energy Ltd

Sep 8, 2024

Thank you

Jun 11, 2024

Thanks Stephen for our boiler…

Thanks Stephen for our boiler service.Very tidy and polite.

11 June 2024

Reply from Diamond Green Energy Ltd

Sep 8, 2024

Thank you for your kind review and for your continued support in using Diamond Green Energy Ltd

Jun 7, 2024

Great Service and Professional Team

We recently had both air-conditioning and solar systems installed by Diamon Green Energy and are very satisfied with the service. From the start, their communication was clear, keeping us informed throughout the process. They promptly addressed any queries during the installation, showing their commitment to customer care. The staff were professional and polite, making the experience smooth and pleasant. We would recommend Diamon Green Energy for their good service and professionalism.

Exceptional company to deal with.
Having had a new boiler fitted around 4/5 years ago.
After service can't be any better. Also the engineers are so polite and respectful of one's property.
Completely satisfied with Everything.

26 January 2024

Reply from Diamond Green Energy Ltd

Feb 7, 2024

Thank you for taking the time to review us. Your continued business is really appreciated.

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