Diamond Green Energy Ltd Reviews 

2,700
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable engineers who always arrive promptly, respect people's homes, and complete solar and boiler installations smoothly from start to finish. Consumer feedback focuses on the exceptionally helpful support team, emphasizing that staff members are polite, responsive, and always ready to explain every technical detail clearly. Some reviewers were not happy with specific aspects of the service, mentioning poor aftercare support or unexpected technical problems with heating systems following maintenance visits. People also mentioned encountering frustrating situations where responses to post-service complications fell short of expectations and left them seeking alternatives.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that engineers are polite, professional, and carry... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness... See more

Customer service

People report positive experiences with customer service, noting that communication is consistently excellent... See more

User experience

Customers had positive experiences with user experience, reporting helpful and professional service from... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the overall quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte makes the booking process very easy. I love that you get a message the night before giving a 4 hour slot for the engineer visit and then on the day of the visit you get a message when the... See more

Company replied

Rated 5 out of 5 stars

We had our boiler moved as part of a loft conversion and Steve and Tom were both brilliant. They genuinely went above and beyond, were really professional throughout, and made the whole process easy a... See more

Company replied

Rated 5 out of 5 stars

Good service. Company kept in touch about timing. Clean tidy engineer who not only serviced our boiler bought from Diamond but service our gas fire thoroughly too. Excellent service, 9 years we have b... See more

Company replied

Rated 5 out of 5 stars

Diamond Green Energy installed 18 solar panels, inverter and battery storage. The work was more demanding on an old house. All members of the team were good to have onsite. They were quick to resolve... See more


Company details

  1. #10 of 45 best companies in Gas installation service
  2. #4 of 23 best companies in Air Conditioning Contractor
  3. #8 of 60 best companies in Gas engineer
  4. #14 of 74 best companies in Central Heating Service
  5. #14 of 120 best companies in Heating service
  6. #2 of 53 best companies in Solar Energy Company

Written by the company

We are a family run renewable energy company based in Fareham, Hampshire. Our approach has always been to provide an honest, trusted and reliable service to our clients and this has supported our business growth over the last 16 years. At Diamond Green Energy we ensure that all of our engineers are kept up to date with all the latest training offered by manufacturers, ensuring that our customers receive nothing but the best service. As a MCS registered company, we also offer you peace of mind. We strive to continually keep up to date with industry changes and new and innovative products that are entering the market so that we can offer our clients the best possible energy saving solutions. If you would like to discuss renewable energy solutions for your property or business


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,700)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
polite

Rated 5 out of 5 stars

A great annual boiler service from…

A great annual boiler service from Diamond Green Energy, carried out by Rob. He was very polite and knowledgeable, and gave us a thorough explanation of the outcome of the service, I pay monthly which is cost effective. They always let you know a time window and text you when they’re on their way. I would recommend!

15 April 2026
Rated 5 out of 5 stars

Efficient as always

Efficient as always. I was kept informed about the appointment time. The service engineer was polite, timely and went through everything he had done and ensured I understood.

26 March 2026
Rated 5 out of 5 stars

Robert was brilliant very informative…

Robert was brilliant very informative polite and professional.
I highly commend this business Great team effort from Booking to providing certification.

17 March 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us, your business is appreciated.

Rated 5 out of 5 stars

Diamond Green Energy gives perfect service

I have been using Diamond Green Energy for several decades and I have always found the service excellent. The engineers are polite, friendly and do a perfect job whether big or small and leave no mess. The company has moved with the times and the prices are competitive. I would recommend.

13 March 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us, and for your continued support in using Diamond Green Energy. We really appreciate your business.

Rated 5 out of 5 stars

Boiler Installation

The chap who fitted the boiler was so polite friendly
and efficient. Nothing was too much trouble for him.
Steve Bell. And I can't recommend Diamond Green
Energy enough. Thank you to everyone. It was a pleasure to know you all.

28 February 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us, and for choosing Diamond Green Energy to install your new boiler. The pleasure was all ours. Thanks again.

Rated 5 out of 5 stars

Engineer arrived between the time given…

Engineer arrived between the time given and was very polite. I showed him where the boiler was and he wanted to check the meters so he did that to. Service completed very professionally.

20 February 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us. Your business is appreciated.

Rated 5 out of 5 stars

A very polite

A very polite, informative, and efficient engineer.

20 February 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy

Rated 5 out of 5 stars

Was polite

Was. Very professional and polite ,thank you

13 February 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy

Rated 5 out of 5 stars

Excellent Service

Everybody I have dealt withfrom Diamond Green Energy has been pleasant & polite. Any queries I have had have been dealt with quickly & efficiently. My Aircon installation was very neat & tidy, & both engineers were pleasant & polite and as clean as you can expect from an installation like this.

29 January 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for your kind review. Hope you enjoy your new air con, especially on those hot days.

Rated 5 out of 5 stars

Very polite engineer

Very polite engineer, on time, great communication and easy booking and payment system

28 January 2026
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look