Diamond Green Energy Ltd Reviews 

2,702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable engineers who always arrive promptly, respect people's homes, and complete solar and boiler installations smoothly from start to finish. Consumer feedback focuses on the exceptionally helpful support team, emphasizing that staff members are polite, responsive, and always ready to explain every technical detail clearly. Some reviewers were not happy with specific aspects of the service, mentioning poor aftercare support or unexpected technical problems with heating systems following maintenance visits. People also mentioned encountering frustrating situations where responses to post-service complications fell short of expectations and left them seeking alternatives.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that engineers are polite, professional, and carry... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness... See more

Customer service

People report positive experiences with customer service, noting that communication is consistently excellent... See more

User experience

Customers had positive experiences with user experience, reporting helpful and professional service from... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the overall quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte makes the booking process very easy. I love that you get a message the night before giving a 4 hour slot for the engineer visit and then on the day of the visit you get a message when the... See more

Company replied

Rated 5 out of 5 stars

We had our boiler moved as part of a loft conversion and Steve and Tom were both brilliant. They genuinely went above and beyond, were really professional throughout, and made the whole process easy a... See more

Company replied

Rated 5 out of 5 stars

Good service. Company kept in touch about timing. Clean tidy engineer who not only serviced our boiler bought from Diamond but service our gas fire thoroughly too. Excellent service, 9 years we have b... See more

Company replied

Rated 5 out of 5 stars

Diamond Green Energy installed 18 solar panels, inverter and battery storage. The work was more demanding on an old house. All members of the team were good to have onsite. They were quick to resolve... See more


Company details

  1. #10 of 45 best companies in Gas installation service
  2. #4 of 23 best companies in Air Conditioning Contractor
  3. #8 of 60 best companies in Gas engineer
  4. #13 of 74 best companies in Central Heating Service
  5. #13 of 118 best companies in Heating service
  6. #2 of 52 best companies in Solar Energy Company

Written by the company

We are a family run renewable energy company based in Fareham, Hampshire. Our approach has always been to provide an honest, trusted and reliable service to our clients and this has supported our business growth over the last 16 years. At Diamond Green Energy we ensure that all of our engineers are kept up to date with all the latest training offered by manufacturers, ensuring that our customers receive nothing but the best service. As a MCS registered company, we also offer you peace of mind. We strive to continually keep up to date with industry changes and new and innovative products that are entering the market so that we can offer our clients the best possible energy saving solutions. If you would like to discuss renewable energy solutions for your property or business


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,702)

300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
polite

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. Engineers are so polite, respectful, professional and tidy.

29 August 2025
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us, it is greatly appreciated.

Rated 5 out of 5 stars

Professional work all round

The plumber was on time, good communication all-round. Very polite and professional. Respected property and Cleaned up well after himself once job finished and looked as if never even been there.

21 August 2025
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Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us, it is greatly appreciated.

Rated 5 out of 5 stars

Polite

Polite, informative and reassuring.

20 August 2025
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Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us, it is greatly appreciated.

Rated 5 out of 5 stars

Worked efficiently

Worked efficiently, polite , helpful and left everything clean.

20 August 2025
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Reply from Diamond Green Energy Ltd

Thank you for taking the time to review us, it is greatly appreciated.

Rated 5 out of 5 stars

Boiler repair and service

Quick response
Easy making appointments , engineer on time very polite and informative.
Clear pricing all the way through
Very happy with service overall

18 August 2025
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Reply from Diamond Green Energy Ltd

Thank you for your continued support in using Diamond Green Energy. Your business is appreciated.

Rated 5 out of 5 stars

Replacement Worcester boiler.

My new boiler installation was a seamfree service from ordering to the actual installation. All the staff I had contact with were polite and efficient. A special mention to Steve for his friendly manner and competent clean working practices. I would happily recommend the company to others.

18 August 2025
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Reply from Diamond Green Energy Ltd

Thank you Mrs Bull for choosing Diamond Green Energy to install your new boiler. Your business is appreciated.

Rated 5 out of 5 stars

Engineer arrived within specified time

Engineer arrived within specified time. He was polite and helpful. After boiler service he checked radiators were functioning and left the area clean and tidy.

18 August 2025
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Reply from Diamond Green Energy Ltd

Thank you for your continued support and choosing Diamond to service your boiler.

Rated 5 out of 5 stars

Was kept informed of when visit was…

Was kept informed of when visit was due.
Notified when engineer on way.
Job complete in timely manner and Engineer Rob was polite and considerate at al times.

14 August 2025
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Reply from Diamond Green Energy Ltd

Thank you for your continued support in using Diamond Green Energy. We really appreciate your business.

Rated 5 out of 5 stars

Diamond Green Energy…5 Star service

We recently had Diamond Green Energy install a complete energy-efficient system in our home, including a new heat source pump, underfloor heating, solar panels with battery storage, and an EV charger — and we couldn’t be more pleased with the result.

From the outset, it was important to us to work with a local, family-owned company, and Diamond Green Energy exceeded our expectations in every way. Their team was professional, highly knowledgeable, and genuinely respectful throughout the entire project. Every trade who came to our home was polite, considerate, and took real care with our property.

They also handled everything behind the scenes — including organising scaffolders and coordinating with other trades — making the whole process smooth and stress-free for us.

What really stood out was the time they took to clearly explain how all the systems work together. From how the heat source pump integrates with the underfloor heating, to how the solar panels, battery, and EV charger interact — everything was broken down in a way that made it easy to understand and gave us complete confidence in our new setup.

Thanks to Diamond Green Energy, our home is now future-proofed, energy-efficient, and more sustainable — and we feel great knowing we supported a passionate local business. We wholeheartedly recommend them to anyone considering upgrading their home energy systems.

26 July 2025
Unprompted review
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Reply from Diamond Green Energy Ltd

Thank you so much for your incredibly kind and thoughtful feedback.
We’re truly honoured to have had the opportunity to work on your home energy upgrade, and it means the world to us to know that you’re so pleased with the result.

At Diamond Green Energy, we take great pride in delivering not only high-quality, sustainable systems but also in creating a smooth, respectful, and transparent experience from start to finish. Knowing that our team’s efforts from the installation to the clear communication has made a genuine difference to you is deeply rewarding.

Your words reaffirm exactly why we do what we do, and we’re so grateful for the trust you placed in us. It was a pleasure working with you, and we’re thrilled your home is now set up to be more efficient, future-ready, and environmentally friendly.

Thank you again for your recommendation and support it truly means everything to our family and all the team.

Rated 5 out of 5 stars

Both engineers were polite quick and…

Both engineers were polite quick and efficient and left no mess at all. We can't fault the service from Diamond

22 July 2025
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Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy Ltd. Your business is appreciated.

Rated 5 out of 5 stars

Heat pump installation

I wanted to install a heat pump for the following reasons: my combi boiler was knackered and on its last legs; I wanted to get rid of gas; I wanted to save running costs (HPs are more efficient and cheaper to run than gas- if installed properly); and not least reduce my global warming footprint.

I got quotes from 5 potential suppliers local and nationwide and had 3 heat surveys carried out (I was happy to pay for these as they are a lot of work and the whole install is based around the findings).

I chose Diamond Green Energy because they were local and the people I dealt with, Jake and Nick gave me confidence that they knew what they ere talking about

The installation took just over a week; all the blokes that did the work; Nick, Jay, Max and the electrical guys were exemplary; they were polite, tidy, they kept me informed of what they were doing and asked me for decisions where appropriate, all were extremely hard working; but I would like to especially thank Nick for his work. He is a diamond.

The heat pump has been switched on and the the hot water tank filled with hot water; the radiators were checked that they got hot but as we were in a heat wave will not know how it works overall until it gets cold. I am sure that the heating will be ok but if not I will report back if there are any issues.

I believe that in choosing Diamond Green Energy I got the right company for my heat pump installation.

16 July 2025
Unprompted review
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Reply from Diamond Green Energy Ltd

Thank you so much Mr Lapham for writing such a detailed review. I am really pleased that you have been happy with the installation team, who are all a credit to Diamond Green Energy Ltd for sure. I will certainly pass on your comments to the lads. Finally I would like to thank you for choosing Diamond to install your new heat pump, your business is appreciated. Fingers crossed when the winter comes, everything will work as it should. Thanks again - Louise

Rated 5 out of 5 stars

On time, efficient and polite

Thank you for arranging a convenient time for my appointment. Servicing of my boiler was quickly and efficiently carried out by the engineer from Diamond Green Energy.

14 July 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Recommend this company.

Prewarned of 1 hr time slot day before.
Texted on the day and arrived promptly.
Engineer Robert polite and helpful with any advice going forward.

14 July 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 4 out of 5 stars

I would have given 5 stars if the…boiler service

I would have given 5 stars if the engineer had come on time he was over an hour late for the given 11 to 1500 app. The engineer was polite and tidy and did a though job.

7 July 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business. We are very sorry our engineer was held up and did not get to you within the allocated time frame.

Rated 5 out of 5 stars

What a great company! Highly recommend!

What a great company!

The engineers were all incredibly reliable, enthusiastic, knowledgable, did a tidy install and left the area clean after each work day. We had AC installed in our bedrooms. Luke planned the pipe work so that it was out of the way and that we could walk around up there to move boxes etc.. Each split coming off from the sides were protected in a plastic trunking, I liked how he checked in with me every so often with the progression.

My mother came to visit, who is still in a leg support after an operation. Luke offered to assist her into the house. He also made sure his team new about the safety of our cat making sure doors were not left open where they were working.

Max was a polite hard working lad who assisted Luke. The electrician Mark, did a tidy job running the power feed to the inverter. I was delighted how he fed a Cat6 of mine along with the power which he secured to the brickwork, which saved me the task of doing it seperatly myself.

To conclude, I am really pleased I went with DGE and looking to have more projects done with them again soon!

8 July 2025
Unprompted review
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Reply from Diamond Green Energy Ltd

Thank you very much for your review, we really appreciate you choosing Diamond Green Energy Ltd to install your air con. I will ensure your comments are passed onto Luke and the team.

Rated 5 out of 5 stars

Fantastic service

Booked online. Some you gents came to fit our air con. Everything was left tidy and they were very polite and professional. 100% recommend and the AI con works fantastically, finally getting good night's sleep in this heatwave!

6 July 2025
Unprompted review
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business. So pleased you can now sleep comfortably.

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