Diamond Green Energy Ltd Reviews 

2,702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable engineers who always arrive promptly, respect people's homes, and complete solar and boiler installations smoothly from start to finish. Consumer feedback focuses on the exceptionally helpful support team, emphasizing that staff members are polite, responsive, and always ready to explain every technical detail clearly. Some reviewers were not happy with specific aspects of the service, mentioning poor aftercare support or unexpected technical problems with heating systems following maintenance visits. People also mentioned encountering frustrating situations where responses to post-service complications fell short of expectations and left them seeking alternatives.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that engineers are polite, professional, and carry... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness... See more

Customer service

People report positive experiences with customer service, noting that communication is consistently excellent... See more

User experience

Customers had positive experiences with user experience, reporting helpful and professional service from... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the overall quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte makes the booking process very easy. I love that you get a message the night before giving a 4 hour slot for the engineer visit and then on the day of the visit you get a message when the... See more

Company replied

Rated 5 out of 5 stars

We had our boiler moved as part of a loft conversion and Steve and Tom were both brilliant. They genuinely went above and beyond, were really professional throughout, and made the whole process easy a... See more

Company replied

Rated 5 out of 5 stars

Good service. Company kept in touch about timing. Clean tidy engineer who not only serviced our boiler bought from Diamond but service our gas fire thoroughly too. Excellent service, 9 years we have b... See more

Company replied

Rated 5 out of 5 stars

Diamond Green Energy installed 18 solar panels, inverter and battery storage. The work was more demanding on an old house. All members of the team were good to have onsite. They were quick to resolve... See more


Company details

  1. #10 of 45 best companies in Gas installation service
  2. #4 of 23 best companies in Air Conditioning Contractor
  3. #8 of 60 best companies in Gas engineer
  4. #13 of 74 best companies in Central Heating Service
  5. #13 of 118 best companies in Heating service
  6. #2 of 52 best companies in Solar Energy Company

Written by the company

We are a family run renewable energy company based in Fareham, Hampshire. Our approach has always been to provide an honest, trusted and reliable service to our clients and this has supported our business growth over the last 16 years. At Diamond Green Energy we ensure that all of our engineers are kept up to date with all the latest training offered by manufacturers, ensuring that our customers receive nothing but the best service. As a MCS registered company, we also offer you peace of mind. We strive to continually keep up to date with industry changes and new and innovative products that are entering the market so that we can offer our clients the best possible energy saving solutions. If you would like to discuss renewable energy solutions for your property or business


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,702)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
polite

Rated 5 out of 5 stars

Annual visit made easy

Booked online via email contact and backed up with a text. Nice and easy to do.
Notified the day before of the expected time window. Followed up by a text from the engineer when he was on the way.
Engineer arrived on time, was polite and respectful giving a clear outline of his findings.

2 July 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Excellent boiler service & Radiator valve replacement

I would like to applaud Diamond Energy for the training Mr. Jay Cross must have received to meet such a high standard in every respect of his work ethics. He was obviously a very good engineer, but had the attributes many of his elders sadly no longer possess. His work was tidy, clean, thoroughly professional to the task in hand, courteous and very polite - a rarity today. Thank you Jay

26 June 2025
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Reply from Diamond Green Energy Ltd

Thank you for your kind review of which I have passed onto Jay. He really is a great asset to the company and I wish there were more like Jay around. I am really pleased you are happy with his standard of workmanship. He is such a lovely lad and will be pleased with your review.

Rated 5 out of 5 stars

Boiler service

Received text night before as promised to let me know when and who to expect. Engineer turned up on time, professional, polite helpful. Cleared up after himself. Couldn’t ask for more. I had to reschedule previous appointment and staff where very helpful and friendly.

20 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Boiler service

On time polite and efficient boiler service completed quickly

20 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Boiler Service

The service engineer was punctual, polite and carried out a comprehensive service of the boiler. He went to great lengths to explain, with detailed pictures, the work he had undertaken.

17 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

The engineer was on time

The engineer was on time, very quick ,quiet and efficient. Very polite .

16 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Stress free service

Turned up on time, let me know prior to arrival. Polite, efficient friendly, thank you.

13 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

On time as usual

On time as usual, always polite, explained what he did , clean worker.

13 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Boiler service

Annual boiler service carried out. As usual engineer was polite and friendly. He told me what he carrying out and explained the service report. 👍

12 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Excellent engineer

Excellent engineer who was polite and explained all the checks and results completed in the boiler service.

10 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

From start to finish a very…

From start to finish a very professional job the workman very tidy and polite, there was a small thing I was not happy with and without question they came to rectify for me which proves this company is all about great customer service with a very professional approach to their workmanship, without doubt would recommend them to all👍🏻👌🏻👏🏻

3 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Efficient

Efficient, polite and respectful

5 June 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Annual service

The company ensure you're contacted in plenty of time and provide thorough updates on the day. The engineer was extremely polite and courteous and considerate of anything we asked. Have recommended them and indeed my friend purchased a new boiler from them.

28 May 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Excellent

Excellent customer service. The engineer was very polite, clean and helpful. He answered all of my questions about our boiler. I didn't feel rushed at all. Thank you. The company was able to give me an appointment at short notice as my online appointment didn't go through but it was sorted out quickly when I phoned.

23 May 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Professional and polite

Charlotte took my initial booking over the phone and the issue with my radiator was noted. Robert then arrived for the annual service fully aware of the issue. He carried out the service, fixed the radiator so the logging/communication was perfect. Robert also explained to me what had happened with the radiator valve and the reason he had replaced it (basically he could have temp fixed it but it prob would have needed replacing in the winter). That was really appreciated! Top service all round. Thanks

19 May 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Diamond gas - always polite and professional - this is rare in business today!From first meeting Ian Simm almost…

From first meeting Ian Simm almost seven years ago his company have provided all my gas and plumbing needs with a level of efficiency that is second to none. Over the telephone Louise his wife has always been most helpful and always had an answer or solution to propose. If only government could do half as much!!!

16 May 2025
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Reply from Diamond Green Energy Ltd

Thank you so much Mr Selley for you continued support in using Diamond. It is so nice of you to say those kind words. Thank's again. Regards Louise

Rated 5 out of 5 stars

Work carried out professionally

Work carried out professionally, the engineer is very polite and friendly

16 May 2025
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Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy. Your business is appreciated.

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