Diamond Green Energy Ltd Reviews 

2,702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable engineers who always arrive promptly, respect people's homes, and complete solar and boiler installations smoothly from start to finish. Consumer feedback focuses on the exceptionally helpful support team, emphasizing that staff members are polite, responsive, and always ready to explain every technical detail clearly. Some reviewers were not happy with specific aspects of the service, mentioning poor aftercare support or unexpected technical problems with heating systems following maintenance visits. People also mentioned encountering frustrating situations where responses to post-service complications fell short of expectations and left them seeking alternatives.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that engineers are polite, professional, and carry... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness... See more

Customer service

People report positive experiences with customer service, noting that communication is consistently excellent... See more

User experience

Customers had positive experiences with user experience, reporting helpful and professional service from... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the overall quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte makes the booking process very easy. I love that you get a message the night before giving a 4 hour slot for the engineer visit and then on the day of the visit you get a message when the... See more

Company replied

Rated 5 out of 5 stars

We had our boiler moved as part of a loft conversion and Steve and Tom were both brilliant. They genuinely went above and beyond, were really professional throughout, and made the whole process easy a... See more

Company replied

Rated 5 out of 5 stars

Good service. Company kept in touch about timing. Clean tidy engineer who not only serviced our boiler bought from Diamond but service our gas fire thoroughly too. Excellent service, 9 years we have b... See more

Company replied

Rated 5 out of 5 stars

Diamond Green Energy installed 18 solar panels, inverter and battery storage. The work was more demanding on an old house. All members of the team were good to have onsite. They were quick to resolve... See more


Company details

  1. #10 of 45 best companies in Gas installation service
  2. #4 of 23 best companies in Air Conditioning Contractor
  3. #8 of 60 best companies in Gas engineer
  4. #13 of 74 best companies in Central Heating Service
  5. #13 of 118 best companies in Heating service
  6. #2 of 52 best companies in Solar Energy Company

Written by the company

We are a family run renewable energy company based in Fareham, Hampshire. Our approach has always been to provide an honest, trusted and reliable service to our clients and this has supported our business growth over the last 16 years. At Diamond Green Energy we ensure that all of our engineers are kept up to date with all the latest training offered by manufacturers, ensuring that our customers receive nothing but the best service. As a MCS registered company, we also offer you peace of mind. We strive to continually keep up to date with industry changes and new and innovative products that are entering the market so that we can offer our clients the best possible energy saving solutions. If you would like to discuss renewable energy solutions for your property or business


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,702)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
polite

Rated 5 out of 5 stars

Excellent service

The gas engineer was very pleasant , polite and thorough and efficient.

6 May 2025
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy. Your business is appreciated.

Rated 5 out of 5 stars

Great service as always

Great service as always - reliable, friendly, polite and helpful.

Recommend!

1 May 2025
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy. Your business is appreciated.

Rated 5 out of 5 stars

Good service

Polite, professional, speedy service.

25 April 2025
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy. Your business is appreciated.

Rated 5 out of 5 stars

Efficient, polite and professional

The visit was about 90 minutes and the man cleaned, checked and made sure everything was working as it should.

10 April 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Annual Boiler Service

Annual Boiler Service

Always good to have text with arrival time, Robert as always very polite and courteous. Job carried out in a professional manner.

4 April 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Good service

Good service. I had advanced notification of when the engineer would be visiting. He arrived on time was professional polite and the work was carried out well. Would recommend

1 April 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Very knowledgeable and helpful

Arrived at set time , good clean efficient job and very polite and informative

25 March 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Polite

Polite, explained what he was doing with professionalism.

19 March 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Efficient and thorough service.

There was a query about the appointment time which was very quickly sorted. The engineer was polite, efficient, happy to explain everything and professional. He cleaned up as he went along.
Very satisfied customer.

14 March 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Has boiler

The service is very good and the man doing the service was very polite.

14 March 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 4 out of 5 stars

the engineer was very polite and…

the engineer was very polite and helpful, explaining what he was doing. Left everything clean and tidy.

18 February 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

Boiler Service

Quick, polite and professional.

7 March 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

New ac unit fitted to bedroom

New ac unit fitted very quickly, service engineer was polite and very clean. He went over the new system operation. Whole installation was fitted professionally from the initial quote to fitting of unit.

5 March 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

The engineer was on time for the posted…

The engineer was on time for the posted boiler inspection, carried out the required work, was polite, and left the boiler compartment clean and tidy. The heating system is working as required and I am as ever impressed. Thank you

24 February 2025
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Reply from Diamond Green Energy Ltd

Thank you so much for taking the time to review us. We appreciate your business.

Rated 5 out of 5 stars

An all-round 'DIAMOND' company

'Diamond'-covered for another year, thank goodness!
Staff in the office are always polite, patient and helpful and calls never feel rushed.
Today's engineer, like all others, was personable and knowledgeable and treated me with respect.
Minor mechanical issues during the year have been dealt with by phone; clear, easily understood instructions have given me confidence.

19 February 2025
Diamond Green Energy Ltd logo

Reply from Diamond Green Energy Ltd

Thank you for choosing Diamond Green Energy, your business is appreciated.

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