New Sync R 29 came a couple months ago. So far I am in need of replacement crank arms, bottom bracket and a seat dropper. Customer service has been of little or no help (Nathaniel is utterly arroga... See more
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I was seeking some information on an older Diamondback bike to replace the bottom bracket. I sent an email and within minutes had a response! I really appreciated that level of attention. Typically... See more
i made a mistake in ordering the Diamondback release 5c; didnt realize it has 27 wheels i bought a diamondback release 2 three years ago and love this bike; i mountain bike everyday after work w... See more
I've owned my DB bike for almost 2 years now and the customer service has been great. I've contacted them 3 times using the chat/form submission and once over the phone, every time they replied or pi... See more
Company details
Information provided by various external sources
Diamondback Bicycles is a major bicycle brand that is based in Kent, Washington.
Contact info
Kent, United States
- diamondback.com
4.3
Excellent
22 reviews
No history of asking for reviews
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Two assembly errors, no ownership taken.
tl;dr: Two assembly issues. One of them could have hurt me badly. Both Diamondback and Summit (assembly store) failed to take ownership of issues.
After a few months of use, the front wheel came off while riding. Thankfully I was OK, but bike finish got cosmetic damage from friction with tire. Diamondback showed no interest in owning the issue, and pushed it to Summit Bicycles (who assembled it). Summit also took no ownership, but at least offered to inspect the bike to ensure the damage wasn't structural.
A few months after that I took the bike in to another shop to get a personal fitting. On putting the bike on the trainer for measurement, the tech discovered that the rear derailleur had been badly installed. The piece that held it in place had not been properly threaded onto the axle, and was now jammed. He made a temporary fix, and encouraged me to reach out to Diamondback and Summit.
Diamondback again refused to take ownership. Summit offered to request and install the part free of charge, even though the rear wheel apparently comes installed from the factory (i.e. Diamondback's responsibility).
Nice offer. Unfortunately they never made good on it, even after I followed up with them.
I've now ordered the required part to fix the rear wheel myself, and will get the shop that diagnosed the issue to install it. They will also sell me my next bike. It will not be a Diamondback.
18 November 2019
Unprompted review
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