I was just after a reasonable electricity provider & I thought Diamond Energy was OK until I received today's notice of an increase of 65% in the supply charge. Yes, 65%! I have been a customer less t... See more
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I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so w... See more
Company replied
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the... See more
Company replied
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consume... See more
Company replied
Company details
Information provided by various external sources
Diamond Energy is an electricity retailer supporting renewable generation derived from Australia’s pure resources. We are an electricity retailer committed to helping you save energy and save on your bills, not just trying to sell you more electricity! As a generator and retailer, your support helps us continue to deliver more renewable energy to the grid.
Contact info
Level 1/695 Burke Road, 3124, Camberwell, Australia
- 1300838009
- customerservice@diamond-energy.com
- diamondenergy.com.au
2.1
Poor
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Highly recommended
I have been with this company for 6 years, I have never had a problem with them. We switched when we had a solar system installed and haven't looked back. The customer service is great and any time I have had to change something they were more than happy to help in anyway they could.
22 May 2019
Unprompted review
Reply from Diamond Energy
Hi Paul. Thank you so much for your kind words! It's great to hear that you have been receiving outstanding and reliable service for over 6 years. We love to go over and above for customers like yourself, so it's great to hear that you acknowledged the value in dealing with a well-informed, friendly and local customer support team. Kind Regards, Diamond Energy.
Reply from Diamond Energy
Hi John. Thank you so much for taking time out of your busy day to leave us a review! It is wonderful to hear that Diamond Energy have consistently provided you with fantastic service. We pride ourselves on delivering exceptional service for each of our customers across Australia! Kind Regards, Diamond Energy.
Jenny is a Diamond from Diamond
Dealt with Jenny, she was fantastic, helpful and proactive with her customer service, which is sadly lacking in most companies these days. So due to her excellent work I would recommend Diamond Energy if you need a company that cares about their customers.
8 May 2019
Unprompted review
Reply from Diamond Energy
Hi Terry. Thank you so much for your kind words! It's always great to hear feedback from customers like yourself and to be able to pass them onto the staff member, who was able to assist you. If there is anything else we can do to support you with your electricity needs in the near future, please don't hesitate to contact us. Kind Regards, Diamond Energy.
Have always had great service from you.
8 May 2019
Unprompted review
Reply from Diamond Energy
Hi Jean. Thank you so much for your kind words! If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
You actually get a person!
2 May 2019
Unprompted review
Reply from Diamond Energy
Hi Pauline. At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team who always answer the phone! Your support makes a huge difference! Kind Regards, Diamond Energy.
Reply from Diamond Energy
Hi Martin. It's wonderful to hear that you value Diamond Energy's customer service team as effectiveness and transparency is very important to us. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
The Best
Been with Diamond for years and have always found them to be great
24 April 2019
Unprompted review
Reply from Diamond Energy
Hi Alan. Thank you so much for taking time out of your busy day, to leave us feedback. It's great to hear that you have been receiving outstanding and reliable service from Diamond Energy for years. We pride ourselves on delivering exceptional service for each of our customers across Australia! Kind Regards, Diamond Energy.
Reply from Diamond Energy
Hey Daniel! Thank you so much for your kind words. It's wonderful to hear that you value Diamond Energy's friendly and high quality customer service team! If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. Kind Regards, Diamond Energy
Great company
Great company. Wonderful, intelligent, cheerful and helpful staff. Great rates and the phone is answered by a human!
24 April 2019
Unprompted review
Reply from Diamond Energy
Hi Rob. We love to go over and above for customers like yourself, so it's great to hear that you acknowledged the value in dealing with a well-informed, friendly and local customer support team. Excellent customer service is integral to our ethos as an Australian renewable electricity company! Kind Regards, Diamond Energy.
Had no issues
Been with them since getting our solar installed. Our electricity company at the time were deliberately dragging their heels as it was getting near the 60 cent feed in tariff cut off date and they kept saying we were too late and didnt even try, Diamond had it signed off in 48hours
I have found them responsive when emailing
20 April 2019
Unprompted review
Reply from Diamond Energy
Hi Peter! Thank you for sharing you solar installation experience. It's great to get honest reviews from passionate and informed people like yourself. In comparison with your past negative experience, it is great to hear that Diamond has been effective and helpful in ensuring you get the best deal possible. Having your support makes a huge difference! Kind Regards, Diamond Energy.
Good service
16 April 2019
Unprompted review
Reply from Diamond Energy
Hi Pat! Thank you for taking time out of your busy day to leave a review. At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. Kind Regards, Diamond Energy
Been with this company for several…
Been with this company for several years now
13 April 2019
Unprompted review
Reply from Diamond Energy
Hi Leanne. Thank you so much for taking time out of your busy day, to leave us feedback. It is fantastic to hear that Diamond Energy has been successfully supporting your energy needs for several years now. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
All good
All good. Great company with excellent customer service. Company does what it says it will do when it says it will happen.
Seamless simple billing that works well.
Seems to have the interest of the customer at heart yet runs as a profitable company.
I would recommend them to any friends who have just taken up solar.
11 April 2019
Unprompted review
Reply from Diamond Energy
Hey Neil. Thank you so much for your kind words! It's wonderful to hear that you value Diamond Energy's billing system as usability and transparency is very important to us. At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team. Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We love to help! Kind Regards, Diamond Energy.
I have been with Diamond for over 5…
I have been with Diamond for over 5 years and there's never been an issue. The staff answer the phone quickly, they are friendly and action things right away. Highly recommend.
10 April 2019
Unprompted review
Reply from Diamond Energy
Hey Lauren! Thanks for the awesome review. It's great to hear that you have been receiving outstanding and reliable service for over 5 years! We pride ourselves on delivering exceptional service for each of our customers across Australia. We also appreciate that you value our excellent service so much that you would recommend us. Kind Regards, Diamond Energy
Happy with current service
10 April 2019
Unprompted review
Reply from Diamond Energy
Hi Paulina. Thank you so much for taking time out of your busy day, to leave us feedback. Although it is great to hear that you are happy with the current service , at Diamond Energy pride ourselves on delivering 5 star service! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
I have been very happy with Diamond…
I have been very happy with Diamond Energy over the last 10 years. Their service is excellent and the rare times I needed to contact them their customer service was exceptional. At the same time it feels good to support green energy. I would recommend Diamond Energy to anyone!
10 April 2019
Unprompted review
Reply from Diamond Energy
Hi Ruth. Thank you so much for your wonderful feedback! At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team. Excellent customer service is integral to our ethos as an Australian renewable electricity company. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
very good service
10 April 2019
Unprompted review
Reply from Diamond Energy
Hi Delbert. We pride ourselves on delivering top quality customer service so it's great to hear that you have received value from our Australian based customer support team. Kind Regards, Diamond Energy
Very Happy
Always helpful and not continually soliciting for more/change.
10 April 2019
Unprompted review
Reply from Diamond Energy
Hi Carla. Thankyou for taking time out of your day to leave a review. It is great to hear that you have found Diamond energy extremely helpful over the years. We pride ourselves on always delivering 5 star service! Kind Regards, Diamond Energy.
My deal with Tindo Solar included…
My deal with Tindo Solar included Diamond Energy as provider and I can recommend them, installation of remote meter all went smoothly and I have always had friendly efficient responses to my queries. I pay my account with fortnightly payments to assist my budget, I am on an aged pension, I am very happy with their service.
9 April 2019
Unprompted review
Reply from Diamond Energy
Hi Sheila. Thank you so much for taking time out of your busy day, to leave us feedback. It is fantastic to hear that your meter installation went smoothly and that you are highly satisfied with Diamond Energy. Having your support makes a huge difference. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. Kind Regards, Diamond Energy.
Great experience
8 April 2019
Unprompted review
Reply from Diamond Energy
Hi John. It's wonderful to hear that you have had a great experience in all your dealings with Diamond Energy. Thank you for your feedback! Kind Regards, Diamond Energy.
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