Very easy process to order online. Wide range of high quality beautiful crafted jewellery. So happy with my earrings. Very affordable prices and great communication from customer service. Delivery on... See more
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There was great communication between when I purchased the item and when it was delivered. Speedy delivery :). I selected the gift option as it was a gift for my mother and it came really nicely and... See more
Company replied
Such a beautiful lab grown diamond necklace for my daughter’s 18th. Really lovely, will definitely order more items in the future. Great communication and came before expected. Really happy all round.... See more
Company replied
Gift box. Having bought a pair of amethyst stud earrings as a surprise present for my wife, which she really likes and they do look good. However because they are studs and quite small 6mm I think... See more
Company replied
Company details
- #211 of 296 best companies in Jewellery shop
Written by the company
At Diamonds & Co our objectives are to offer an effortless purchasing experience enabling our customers to acquire the highest quality fine jewellery at the best possible price. We take pride in our diverse product ranges with each piece carefully selected with exceptional materials and superior workmanship always at the forefront of our minds.
Written by the company
- Diamonds & Co helps those who want to celebrate special occasions by providing quality jewellery and exceptional customer care so they feel the joy of wearing beautiful pieces and are fulfilled by making their dreams come true.
Contact info
32-33 Greville Street , EC1N 8TB, London, United Kingdom
- +442073779746
- contact@diamondsandco.com
- diamondsandco.com
4.6
Excellent
43 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. The piece i ordered was as advertised. Will be a returning customer for sure.
13 April 2026
Reply from Diamonds & Co
We are happy your order was just as expected with the assistance of our customer service team, thank you for your review!
Reply from Diamonds & Co
We are glad to hear you had a fantastic experience with our delivery service. Thank you for your review!
Reply from Diamonds & Co
Thank you for your feedback! We are glad to hear that you found the online ordering process simple and that the product imagery helped make your experience smooth.
Very easy process to order online
Very easy process to order online. Wide range of high quality beautiful crafted jewellery. So happy with my earrings. Very affordable prices and great communication from customer service. Delivery on time and very good packaging. Very happy and will order again.
7 April 2026
Reply from Diamonds & Co
We are delighted to hear that your order exceeded expectations and that your earrings have become a cherished addition to your collection. Thank you for taking the time to share your experience!
Great product, great packaging, quick delivery, amazing communication
There was great communication between when I purchased the item and when it was delivered. Speedy delivery :). I selected the gift option as it was a gift for my mother and it came really nicely and securely packed :), the item is exactly what it looked as on the website, and the packaging exceeded my expectations!
7 April 2026
Reply from Diamonds & Co
We are glad to hear everything, from communication to delivery and packaging met your expectations. We are happy it arrived just as you hoped!
The experience was amazing right from…
The experience was amazing right from the first phone call to ask about the ring I was choosing to then having to replace the ring with a different size I couldn’t fault any of the service it was fantastic and I will certainly use you again thank you.
16 March 2026
Reply from Diamonds & Co
It truly means a great deal to us that your experience felt seamless from the very first conversation through to the final adjustments.
We understand how important every detail is when choosing something special, and it was our pleasure to assist you throughout the journey. Thank you for your review!
Really difficult to use discount code
Really difficult to use discount code - almost gave up.
30 March 2026
Reply from Diamonds & Co
Thank you for your feedback! We are sorry to hear you found using the discount code difficult. We will work on making the process easier for all our customers going forward.
If you need any assistance using a discount code in the future, please do not hesitate to reach out.
Super quick delivery!
Super quick delivery!! On opening the box…….totally delighted!!! Fits perfectly. Looks stunning!!!
19 March 2026
Reply from Diamonds & Co
Thank you for your wonderful review! We are thrilled to hear the Eilis fits you perfectly. Enjoy your stunning new ring!
Just a bit smaller than I was…
Just a bit smaller than I was expecting. Wife loves them.!
2 March 2026
Reply from Diamonds & Co
Thank you for your review! We are delighted your wife loves them.
Our customer service team is always available to assist you if you need any help, this includes getting an idea of the size of any of our products. The dimensions will also be in the product description.
Fantastic service….and product
Fantastic service….ordered one day, arrived by 1 pm the next day….beautiful bracelet…..my wife is very happy!!!!
13 March 2026
Reply from Diamonds & Co
We are happy to hear your wife was pleased! Thank you for your review.
Reply from Diamonds & Co
We are glad to hear that you were happy with the service and that your order was packed to your satisfaction. Thank you for your review!
Great Service
From ordering on a straightforward website to the delivery was excellent & very quick
5 March 2026
Reply from Diamonds & Co
We are really pleased you had a positive experience with us. Thank you for the great feedback!
Great customer service as they helped…
Great customer service as they helped to get a present sent ASAP
17 February 2026
Reply from Diamonds & Co
Thank you for your lovely feedback. We are always happy to help. We hope she absolutely loved her necklace!
I ordered a present for my daughters…
I ordered a present for my daughters birthday
It arrived promptly and was as advertised
She is very happy with the product ☺️
26 February 2026
Reply from Diamonds & Co
We are delighted to hear your daughter’s birthday present arrived promptly!
Beautiful huggies
23 February 2026
Reply from Diamonds & Co
We are glad you love it! Thank you for your review.
beautiful lab grown diamond necklace
Such a beautiful lab grown diamond necklace for my daughter’s 18th. Really lovely, will definitely order more items in the future. Great communication and came before expected. Really happy all round.
20 February 2026
Reply from Diamonds & Co
We are thrilled you loved the necklace and that it arrived in time for such a special occasion. Thank you so much for your lovely review!
Great website so easy to use and…
Great website so easy to use and checkout. Excellent communication regarding my order which arrived very well packed and exactly on time.
11 February 2026
Reply from Diamonds & Co
We are delighted you had a smooth experience using our website and that your order arrived on time, kept updated and well packed. Thank you for your kind feedback!
Brilliant Service
Dear all,
I don’t normally do this, however, due to the exceptional service I have received over the last 24 hours from you, I felt compelled to email you.
I have just ordered an Olivia 18ct white gold, 5ct diamond tennis bracelet, I’m hoping it arrives before 1pm Wednesday 11th Feb as this is a valentines gift.
The service I have received from Saskia has been incredible and at a level that most companies would envy.
Saskia listened to my questions, she was so knowledgeable and even sent me videos through of her wearing a couple of different sizes for me so I could make an informed decision, she even followed up with calls to help.
This level of service not only reflects brilliantly on her but she has represented your company to the highest of standards and has secured a returning customer.
I hope this email finds its way to your MD or owner as she truly deserves recognition.
Thank you!
Graeme
10 February 2026
Reply from Diamonds & Co
Thank you for taking the time to share your experience. We are thrilled Saskia provided such exceptional service and helped you find the perfect bracelet. We will be sure to pass your kind words on to her and the team!
Fantastic service and really quick…
Fantastic service and really quick delivery. Quality of item was superb.
9 February 2026
Reply from Diamonds & Co
We are pleased to hear you were happy with our service, quick delivery, and the quality of your item. Thank you for your review!
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