Dickson Chemist Reviews 46

Awful experience. They billes me three times for the wrong medication and also failed to send me the medication that I'd paid for. It went missing in the post and despite me showing them proof from Royal Mail that it was missing, they refused to send me any more, refused to refund me for the incorrectly processed payments, and even refused to send me medication after my doctor sent another prescription to them. They were deliberately unhelpful and seemed to enjoy being rude and obstructive. All I wanted was the medication that I'd been prescribed and paid for and they refused to send it repeatedly for 3 weeks.

The worst customer service - ignored my emails about change of address, meaning my prescription was sent to the wrong address; ignored my requests for login reset, meaning I couldn't update my payment details; ignored my emails about change of name, making them in breach of GDPR. They clearly have no respect for their customers and I will be using another pharmacy in the future.

They tell me My husband's prescription will be delivered that day when I call,never is.
I have to ask my son, who has a busy life to please pick it up after a week and half of waiting.
They just lie, continually, Glenmavis pharmacy Airdrie.

Very Good Customer Service.
My experience has been very good with excellent delivery and service. Also had a very good consultation Janine Milne who was very helpful with alternative treatments so would highly recommend

Wow there's a lot of bad experiences on here, but I have to say I have had nothing but good coming from the old Edinburgh road outlet. All the staff are polite, helpful and informative. On first name terms with several of the staff. A lot of the delays or mistakes are at the surgery and knocks on to the pharmacy. But generally, my experience is a positive one.

Fast to get things completed to prescribe LDN but communication after that has been poor. Took days to reply to e mails or did't reply at all when I was having bad side effects. Staff e mailed to ask my prescriber a question for me and I had no reply. Very disappointing and added to the stress I was under with the reactions/side effects. Lack of support when required.

Poor customer service, extremely unprofessional stay away.
This chemist was processing payments without my authorisation even tough I requested for my card not to be save on their system.
When I complaint they completely ignore it until they realised I was not going away.
They seem not to care, it made me wonder if they treat their customers like that because they are sick or elderly without the will to pursue a complaint.
Not worth the hassle

Trying to get a video appointment, as offered on their website, for a disability accommodation is about as graceful and rewarding as a car crash.

Spent a couple of weeks double checking it's possible via email before booking and pre-paying (£50), checked the software required so I can install it on my laptop beforehand, and have had nothing but telephone calls since, despite me telling them again and again that I cannot do audio-only communication.

Firstly, they opted to telephone to tell me they need to reschedule the appointment (they told me this by email afterwards), and then I got multiple telephone calls (late ones) for my appointment.

Each recent reply to my emails seems to acknowledge the video call request, that it's a disability accommodation covered by the Equality Act 2010, and confirm it will happen but it is now 40 minutes past my consultation time, 3+ hours past the ORIGINAL booked time, and all I've had is 5 more telephone calls from a withheld number but no video call or anything via WhatsApp as promised.

WhatsApp is not a professional platform for a video consultation about health, but that's what they said they would use - there were no options given to me. Besides not being made for confidential, professional medical calls, WhatsApp is a poor choice due to lack of live captions on the Desktop app. This means if anyone else is like me with auditory or hearing issues, there is no additional support for that.

I have no idea what to do now. I was told they're the best place for a consultation for LDN. But apparently they only serve people who can use audio-only telephone calls and who can sit and wait all day for a call, endure reschedules by them, and ignore their health needs to do this (THE health issues that they're wanting LDN for).

I hoped that by communicating 1-2 weeks in advance it would help everything happen smoothly, giving them ample time to communicate to whoever would be making the call. This was me giving them extra chances to get it right, but it was not a requirement because I was told all I needed to do was request a video call in the booking form, which I did.

I am speechless that they have created this situation entirely by themselves. The vast majority of their patients will have a health issue or disability like I do that is covered by the Equality Act 2010.

Edit to add an update 2 weeks later:

I eventually spoke with a lovely pharmacist, but this was several hours late and came when I wasn't ready as I had waited yet another hour and stepped away from my computer. As a result, I didn't get a chance to ask the important questions I need to ask. The pharmacist said she would email the details of what we discussed, but when she did 2 days later, she skipped some of what she promised (and I didn't catch on the call) and some details weren't what I wrote down. E.g. starting dose 6x higher than what she said on the call. I emailed back with the questions I had and to ask about this and two weeks later I'm still waiting for a response to my questions. The leaflet with the LDN gives yet another starting dose suggestion - so I've had three starting doses suggested now.

In addition to this the pharmacist just tried to give me a WhatsApp video call totally out of the blue today. I am not set up to take calls, had no forewarning whatsoever, no communications at all. I had to message her back on WhatsApp to remind her of ALL of the above about disability accommodations but I am highly concerned I am messaging her personal WhatsApp account on her own phone, which means no privacy assurances.

This whole thing is a total shambles and I feel left out to dry. Have paid money - but for what exactly? I have medication I cannot use and no guidance. I've been told by another medical practitioner that all this probably constitutes medical negligence. If I was in the middle of using LDN and needed urgent support there would be NONE for me.

Treatment of young staff is very poor (Whiteinch Branch)
A clear reluctance to properly train Trainees and also very quick to throw the same staff onto the front-line and then savage them for any mistakes! Horrible place to work and little wonder the staff turnover is so high.

I would recommend this store get a mystery shopper.as I go through the comments I see the same frustration about 20 staff doing prescriptions 1 member serving qué of 15 at the rate of 1 customer per 10 mins.repeatedly and staff unconcerned.i thought if you had a trading license there were standards to be met.in this shop it's unclear who is organising the shop.they forgetting it's customer that keep the business open and as such we don't deserve the service being offered be interesting to know exactly how many complaints they have had I couldn't find their actual website to complain.not sure if the trading standards could see what the issue is.but defo checking covid is long gone and theirs only so many people prescriptions yous can loose.i hope it's not them machines with all them people manning them and not he people that's the problem

I usually ask for my prescriptions to be posted to my London address, but recently I asked them to post it to an Edinburgh address, and I made sure they understood that via email and phone call. They confirmed and reassured me that the parcel will be posted to the Edinburgh address, which I explained via email is a one off only.

Earlier today, I emailed them to request an RM tracking number, and when I checked it, guess what I discovered? Yep, the parcel has already arrived at the Paddington Depot in London! To say that I am frustrated and annoyed is an understatement! This is pure negligence on Dickson Chemist’s part, and I now have to clean up this mess myself.

Always a problem at both of these 2 chemists owned by Dickson. Takes for ever to get a script filled. Today another problem, the computer was down. Had to go to the other one where I got attitude because I asked for it to be filled rather than come back later which I couldn’t do. More usual problem is they can’t find the prescription. Today I was only person in shop and waited for 15 mins before asking if it was much longer. She told me I would have to wait I was in a queue. What queue?? I was on my own. Dreadful place.

I use them for private prescriptions and highly recommend. Very thankful for them

I see a lot of negative experiences here but if you had to deal with some of the lot (addicts) the workers have to deal with, you'd act the same way. All grumpy and moany. I'm talking the Bridgeton branch here.

AVOID. Staff in this pharmacy need urgent customer service training. They say one thing then do another. They have the temerity to try and blame you for their short comings. They will resort to calling you names in front of other customers, yes, you Mr Pharmacist. If you want a staff member who shouts you down on the phone and then tries to paint herself as a victim, then visit Dickson Chemist at Tollcross. Staff so contrary with their comments it’ll make your head spin. As for the “letterbox” delivery service that staff boldly offer - it transpires that when the package that they have created won’t fit through the letterbox the pharmacist will claim they don’t offer a “letterbox” delivery service!?! Appalling service. Abusive customer service. AVOID.

Incredibly frustrating - there's an issue every time I go in.

For some reason if you have a balance it doesn't get made up til you go to collect it so you have to come back. I went in to collect a balance today and was told to come back in 30 mins while they made it up - I handed it in last week!

The Bridgeton branch always has a queue and it's rare that I go in and am just able to pick up my prescription and leave. I have to allow at least 30 mins every time.

I got my repeats delivered for a while but it was never clear when they would turn up so I had to cancel this. The delivery driver was lovely though.

The staff are, for the most part, lovely. However, the management of the branch is horrendous. There's only one till, if someone in a queue has an issue then everyone has to wait.

Please, please take this on board and improve your pharmacy Dickson's. I go because it's the closest to the GP but it would be quicker to go elsewhere and I regret it every time.

Their motto is "On time, every time and right first time". I suggest they change it to "always late, everytime and never right". Their staff are rude, unhelpful, don't look you in the eye when you're addressing them. And when there's an issue with my prescription they try and blame my GP. Highly unprofessional. And always left feeling like I'm dirt on their shoes.

I'm diabetic, and I used Lesley's chemist for decades with virtually zero issues. However since both shops switched to Dicksons the change has been staggering. They're simply horrifically disorganised. Last time I went for my repeat prescription the girl took my name and address and said 'yes it's here, I'll just get it made up'. The shop was busy so I knew I'd have to wait. However due to either awful training or just individual mistakes I ended up standing there almost TWENTY FIVE MINUTES. The only reason I eventually got my order was because it became apparent that when I was the only customer left in the shop and no one had spoken to me for almost twenty minutes that they'd 'forgotten' and I had to ask what was happening. Then it turns out a different staff member said '' oh I started that one but I can't remember why but I moved to another one and forgot about it''.
It's utterly unacceptable and when I came on here I wasn't remotely surprised to see such a low score. Think I'll be switching to Boots as the pharmacist there I've known for years and she's incredible at her job.
There are good staff members as Dicksons as I knew some from other chemists so I can only assume it's really really poor training for new systems or utterly inept management.

I paid for a private consultation and a product was approved, however as it was very expensive, I was told that it was fine to collect the approved prescription at any point, as it would be valid for six months.
A week or so later I had not heard from them, so I contacted Dicksons to cash the prescription. I was told that there was no record of the consultation (despite me paying online through sage pay) and that the prescriber had since left the post!
I said that I needed the prescription and after much to-ing and fro-ing the woman on the phone said she would get another prescriber to approve it again and then issue the prescription and would contact me in a few days. Of course, this did not happen and in total, I called three times and on the last call the same very passive-aggressive assistant that I had spoken to each time I called, told me again that I had not had a consultation!? I asked for a refund.
She eventually said they would do it on 'this occasion' as I had taken up a slot!?! unbelievable! and then went on to tell me that "I should do my research" - incredibly patronising and rude although on the last point I do agree with her as I truly wish I had looked at their appalling score on trustpilot first. I eventually got my money refunded. AVOID AT ALL COSTS They are completely and utterly disorganised and have zero customer service; rude and patronising to those who are ill and do not need such added stress. Do yourself a favour and spend your money elsewhere, they are a joke.

I went for a interview for a pharmacy assistant. At the Bridgeton Glasgow pharmacy They didn’t even bother to let me know I was unsuccessful. Very disappointed unprofessional as they claim to be a family business. If that’s how they treat people I’m glad I did not get the job.