Diesel Ops Reviews 724

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Their excuse there's something wrong with the truck ( it's been checked nothing wrong )or don't Gives so much attention to the numbers displayed on mini max??? Seriously!!! Installed minimax eve... See more

Company replied

Rated 4 out of 5 stars

The initial customer service was great and speedy. Once the packages arrived, we started installation (Friday night). There were some missing pieces in one of the kits and the programmer power cord di... See more

Company replied

Rated 4 out of 5 stars

I ordered a programmer, pillar mount, egr / throttle valve delete, intake, and 5" tbe for my 2016 Ram 2500. Diesel ops (Chris) was very knowledgeable and assisted me with putting a package together al... See more

Rated 1 out of 5 stars

Just hope nothing goes wrong with your shipment or ordering process as I've called and emailed this company over the past couple weeks and still no head way as far as where my package is. I was suppos... See more

Company replied

Company details

  1. Auto parts shop
  2. Car accessories shop

Information provided by various external sources

Shop Aftermarket Diesel Parts for your Cummins, Powerstroke, Duramax, or any Diesel Vehicle. We specialize in quality products with better customer service!


Contact info

2.8

Average

TrustScore 3 out of 5

724 reviews

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Rated 5 out of 5 stars

Good

Diesel ops provides both good prices and good service. Did a full delete kit on my truck and everything shipped quickly. Ran into some questions during the install and they were here to help every step of the way. Very knowledgeable with their products and are willing to take the time to help with whatever issues you may run into. Will continue doing business with them.

9 February 2017
Unprompted review
Rated 5 out of 5 stars

Good experience and fast shipping

I found the part I wanted easily on the web site. Dieselsite 203 degree thermostat. Shipping was fast and less expensive than anywhere else carrying the same part. The part arrived more quickly than expected and was well packed. Perfect fit.

8 February 2017
Unprompted review
Rated 1 out of 5 stars

Gave them a shot and it ended up costing me.

Ordered a product that they had listed as 24 hour shipping. I set an appointment with my mechanic to have it and some other mods done for a date I was to be out of town that was a little over 2 weeks from the date I ordered the product so it would have plenty of time. I called after a week and a half and was told they'd look into and get back to me. Hadn't heard back after 3-4 days and called again. They said they were 2-3 days from shipping. I checked my invoice and it said in stock ships within 24hours. I had to cancel the order, go through another site, pay a rediculous overnight shipping fee to get my part in time. The worst part is they told me on the phone yesterday they are 2-3 days from shipping and the website still says in stock and ships within 24 hours right now.... I ended up paying double by the time shipping was factored in. The dude on the phone was cool though and I was refunded quickly I will say that, but in the end I wish I would have never ordered with these guys. Would I recommend to someone else? Only if I never wanted to talk to them again. I have a ton of upgrades to order and I won't even price them with these guys anymore.

7 February 2017
Unprompted review
Diesel Ops logo

Reply from Diesel Ops

Wade,

It was good talking with you today, I am glad we spoke about coming to a resolution and getting you back to doing business with us. I fully accept that I made a mistake here and that I let you down with getting this product to you in the timley manner that we both wanted. I will be making sure that you are taken care of and that you do not have any sort of issue like this and neither will another customer. I am looking forward to you getting back into town and hearing back from you to get this taken care of.

Thank you and I hope to hear from you soon

Chris

Rated 4 out of 5 stars

Good experience

Helpful,respectful and quick .felt as though they grateful for my business,and was all around great service from the phone call to ups in my driveway ,ordered monday delivered Fri complete. Joe

6 February 2017
Unprompted review
Rated 5 out of 5 stars

4" delete pipe

They had it shipped and to my house as soon as possible. Definitely would shop here again

6 February 2017
Unprompted review
Rated 5 out of 5 stars

Good deals!

Fast shipping, very helpful when I called to ask for some problems I was running into

2 February 2017
Unprompted review
Rated 1 out of 5 stars

ts6 postion chip for my 99 7.3

I am not very pleased with this company at all. I see that they had amazing reviews on ebay like very good actually. I bought a ts6 position chip for my 1999 7.3 diesel. I sent them my vin # my BUILT day which was 04/1999 and no scotch brite pad which is the most important piece and the instructions they gave me said to use the one they provided, how? when I never got one? anyways they sent me a early 1999 chip which was completely wrong it needed to be a late 99. They then asked me after I called them to ship it back to them and they would fix it? So it is my problem to spend 12 bucks after a company makes a mistake on their end not mine and then I have to pay out of my pocket to ship it back to them because of their mistake.. very pis*ed off right now is the nicest way I can put it. I will not be doing business again after these mistakes because nobody has made it right with me

31 January 2017
Unprompted review
Diesel Ops logo

Reply from Diesel Ops

Jordan,

When you ordered we received the information you provided, However if you do not specify that it is a late or early we send it out for a early. Also We do not provide the Scotch Brite pad those used to be provided by TS that is why it is stated in their instructions we however do not provide them and never and nowhere is it stated in our listings that we do provide that. I have agreed to ship the item back to you for free as well as i have agreed to reburn it for free. When I offered to send you a label you stated that you work for the competitor of that company and would need to use the one that you would be able to get. This to me is very much us making it right and attempting to go above and beyond of what was necessary. We would like to continue to do business and continue to get you parts that you need, So please let me know if there is anything else you need or if there is anything else we can do.


Please feel free to contact me directly I look forward to hearing back from you

Chris (Sales Manager)

888-992-7299 ext 702

Rated 5 out of 5 stars

Sorry 6.4 turned stud!

EGR ruined my 6.4 at 70k miles. Had to put in a factory rebuilt engine. Took off 200# of emissions crap and put on a complete delete kit from the start. No more 3 second turbo lag, doubled my mileage from 9 to 18 !!!!!!

31 January 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service. Nice staff

I went with Diesel ops when I found out they were a local Michigan company and a hour away. I called to get just a quote because I was price checking between companies. After talking with Korey for awhile on what I wanted to do he said he would put a package together for me and beat any competitor prices. I was sceptical at first but he called me back at closing time with a price $200 cheaper that anywhere else. So went with it and he stayed like 30 mins late to get my order in. I had a issue with firmest of one of my parts and I called to tell them I was unhappy with it. I ended up placing another order to correct it and I'm returning the parts I tried and modified to use at full refund. I'm happy with my purchases and customer support from Diesel ops. I will be purchasing more upgrades in the future and they will be my go to guys. Thanks again

29 January 2017
Unprompted review

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