Their excuse there's something wrong with the truck ( it's been checked nothing wrong )or don't Gives so much attention to the numbers displayed on mini max??? Seriously!!! Installed minimax eve... See more
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See what reviewers are saying
The initial customer service was great and speedy. Once the packages arrived, we started installation (Friday night). There were some missing pieces in one of the kits and the programmer power cord di... See more
Company replied
I ordered a programmer, pillar mount, egr / throttle valve delete, intake, and 5" tbe for my 2016 Ram 2500. Diesel ops (Chris) was very knowledgeable and assisted me with putting a package together al... See more
Just hope nothing goes wrong with your shipment or ordering process as I've called and emailed this company over the past couple weeks and still no head way as far as where my package is. I was suppos... See more
Company replied
Company details
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Shop Aftermarket Diesel Parts for your Cummins, Powerstroke, Duramax, or any Diesel Vehicle. We specialize in quality products with better customer service!
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Great products competitive prices!!
Shipping was fast!! Items were packaged safely and low shipping costs.
24 March 2017
Unprompted review
Best site ever
Best prices and service that I have found and always answers your questions
24 March 2017
Unprompted review
Good service all around and fast shipping!
23 March 2017
Unprompted review
Customer Service and Damaged Parts
Customer service is horrible. Damaged parts or missing bolts on kits that Diesel ops won't cover they just put you on hold for days. Don't recommend!
23 March 2017
Unprompted review
Reply from Diesel Ops
Diego,
I am sorry to hear you had issues. When you called and stated that the item was damaged but instead of calling us and letting us get you a replacement you Cut the exhaust to short and that caused it to no longer fit. When a customer does this we are then unable to take back parts and do that. We attempted to work with you best we could but seemed that we were not going to be able to come to a resolution as we can not refund an item that we can not get back and can not see that it was damaged to then make a claim to get this handled. I do understand that things like this can be frustrating and can be a hold up. As for being on hold we did tell you that we were going to attempt to deal with the MNFG on trying to get that replacement part as that unfortunately means that we then have to wait on them to get back with us. I hope you understand why this went the route that it did and that we do our best to make sure the customer is happy and everything goes the way it should, but when a customer modifies a part for whatever reason and it then does not work we can not be held responsible for replacing the item or items due to that negligence.
Please let me know if there is anything else I can do to help you with
Thank you
Great customer service.
Customer service was great. Technician fully answered all my questions. The instructions they emailed me at the time of purchase allowed me to review everything before the parts arrived. Instructions were easy to follow, even though removing the EGR on a 6.4l is an all day job.
23 March 2017
Unprompted review
Great product great service
Fast shipping on my order. One of the parts didn't fit as it should. Contacted customer service and a new part was 2nd day aired to me. Good people as far as I'm concearned, all my business from here on out will be with Diesel Ops.
22 March 2017
Unprompted review
6.7 Powerstroke H&S Delete Kit
The parts were top notch and the instructions made everything very simple. I was really impressed with the ease of installation and end product! A+
22 March 2017
Unprompted review
Very helpful sales team. Definitely recommend this company.
Very helpful sales person. I highly recommend these guys.
21 March 2017
Unprompted review
Good weekend Installation
The products were good quality and came as expected. At the time of the order Diesel Ops sent me the Installation Instructions so I could read them while I was waiting for the parts to ship to me. Not much for Instructions on removing the 8 exhaust sensors but you can watch a video on YouTube. Make sure you use lots of penetrating oil/spray on the lower EGR bolts for the long EGR pipe. These bolts will break on you! I started spraying them a week ahead of time and I still had to slowly work them back and forth with spraying in between working the bolts out and back in. I recommend slowly working these bolts before your parts arrive so you Installation will go faster. My bolts were still knurled after taking it slow with them. Use bolts from a different location when you put the new plate on. (The other bolts will have better threads left on them.) My only complaint is the smaller cooler lines come with a barb but no hose clamps and the factory uses a crimped clamp that is not reusable. Not a big deal if you have an Auto Parts store near you but I would recommend getting some ahead of time. You'll have lots of fun with the lower radiator hose connection. Take out the inner fender and have a Buddy on stand to help for a few minutes. The end product is very impressive and has a great sound with good turbo howl.
20 March 2017
Unprompted review
GREAT CUSTOMER SERVICE!
GREAT TO HAVE A COMPANY CARE! FROM INITIAL ORDER TO THE SHIPMENT! I WILL DEFINITELY ORDER AGAIN! THANK YOU DIESEL OPS!
19 March 2017
Unprompted review
The service & buying
I love the service very very nice to work with. I was missing a part they told me they didn't get there I was fine they got to very fast after get in the products they sell 100% awesome I gave a five because these are on the ball easy to work with . Thank. You Mike from Colorado.
19 March 2017
Unprompted review
Excellent
Loved my experience, great customer service, easy to order online, and great pricing.
19 March 2017
Unprompted review
Good place to deal with got me my tuner on time.
Good place to buy, bought a tuner and it showed up on time. Support was able to answer my question without a problem. Would buy from again.
16 March 2017
Unprompted review
GREAT!!!!
Very knowledgeable staff. I was not pressured into 1 brand over another nor was I forced to buy the most expensive. Parts arrived in a timely manner as well. Over all GREAT EXPERIENCE
15 March 2017
Unprompted review
Horrible experience.
Product was suppose to ship within 24 hours. 2 weeks later, nothing. Still don't even have a tracking number. Item was promised to me over a week ago.
14 March 2017
Unprompted review
Reply from Diesel Ops
Brian,
First off I want to say that this situation is a one off situation that should have never happened. We unfortunately ended up with the wrong end of the stick when something that has to be hand made when stock runs low. I have however gotten off the phone with them just a moment ago and they have resent it next day. The item had been sent when we spoke but looks like it had an issue in the shipping due to weather in the passing states. However the MNFG has promised a new one would be sent and would be to you tomorrow 3/15. I do promise that this is now how WE do business and that we do everything in our power to prevent any issues we can and any issues that are able fix or prevent we do and we will handle them.
Please call me back so i can make this right and I can get this handled for you
Thank you
Chris Sales Manager
888-992-7299 ext 702
Customer Service above and beyond.
Chis (x702) and this team went above and beyond to track down a shipping issue with the manufacturer. they also found a exhaust system and it arrived in 3 days while the rest were on backorder from jamo! give them a call and you're sure to find technical advice as well as support
13 March 2017
Unprompted review
Parts arrived on time but had pieces missing.
The initial customer service was great and speedy. Once the packages arrived, we started installation (Friday night). There were some missing pieces in one of the kits and the programmer power cord didn't work. After speaking with customer service the following Monday (not open on weekends), they credited me store credit for missing bolts and got me in touch with RaceMe for the new cord. The guys were very helpful.
10 March 2017
Unprompted review
Reply from Diesel Ops
Mark,
I am very glad to hear you felt the ordering was easy and liked the prices we were able to offer. However I am very sorry to hear you had some bolts missing as well as a defective cord. We never heard anything about this and would have gladly overnighted parts to you to get this correct and get you on your way even if the parts were not our parts. We would like the chance to make this right however possible and would really like to make you want to come back and do business with us. I have attempted to contact you and have left you a voicemail.
Looking forward to getting this taken care of and helping this get taken care of.
Thank you
Chris - Sales Manager
888-992-7299 EXT 702
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