DIGI España Reviews 

Digi takes saldo without any notice and the service is bad bad bad

We are a company that contracted over 40 mobile lines with DIGI. We formally requested the cancellation of all services in November 2024, yet they continue charging us month after month as if nothing happened.
We’ve called their customer service dozens of times — they either hang up or leave us with no solution. There is no functioning support channel whatsoever. No emails, no case numbers, no accountability.
DIGI continues to charge us for services that were officially cancelled, which is both abusive and illegal.
We are now preparing formal complaints to the Spanish Ministry of Telecommunications and the Data Protection Agency, and have already started the legal process.

DIGI may be cheap, but when problems arise, they disappear completely. Be warned — especially if you’re a business.
Cheap turns out expensive when there’s no support.

The worst network in Spain.
The network fluctuations are very large, with an average of several disconnections per day, which is higher than all other companies

Red terrible, sin internet, sin datos móviles, sin señal. ¡¡¡UNA MIERDA!!!

Deco de TV cuyo interruptor no funciona ni se conecta. Servicio de chat ineficiente, lento y saturado. Servicio telefónico pésimo. No contratad

Never received a phone call from them for the fibra installation, also it was promised to be done for a week. Called their support to find out what’s happening - they told they would accelerate the installation but nothing happened. The installation was for Oviedo - a regular multi-apartment building not far from the city center. Can’t understand what they are so busy with for a month if they cannot contact their clients even after acceleration. Maybe it’s a regular thing for specifically Asturias region - I don’t know.

I am since years mobile phone customer with a contract, but something has changed.I did called the Digi hotline, answer solo Spanish ......visit Facebook or send a email. I did send 3 emails. No reply, I went on Facebook and found the advert from George Daniel Puscasu 624 725 649 He posted: No soy un vendor. Soy queen viene a mejorales la vida. Y eso, no se rechaza...I called it, he replied very polite, I introduced myself, apologized that I only speak English and German. The guy put the phone down....I do apologize for my custom....I am uncertain if he made my life better .....I hope that I manage it to find a company that's willing to provide a fibre connection even if I won't pass the language test...Regards Joshua

Trash internet speed which comes with a lot of lag in every task you do on PC or phone. They have better internet in a bar than this. To pay 15 euros for this? Not worth the price for what you get; When in other country's you pay half of this price and have 10x times better internet. Chose wise don't pick digi as your internet company you will regret.

Llevo días sin internet y no contestan, me falta largas, número de incidencia 22292327

Awful.
I have never come up against this level of hassle to get internet installed.
Almost 2 weeks waiting for a call from a technician to set the wifi up, for a flat where the installation literally involves plugging a router in. Ringing customer service multiple times and just being told to wait more.
In the end I just cancelled, and they didn't even care I was going elsewhere.
I called Simyo straight after, and they had a technician round to install wifi the next morning.
Avoid DIGI at all costs

One of the worse internet service ever I have seen. They don’t have enough technicians to solve problems I am paying las two months without internet and I spent more then 2 hours each day within one week. Now I decided to change the line to other company

They are unable to know what they should do. Asked for a duplicate of my SIM card made me go three times and got it wrong three times, don't know what documentation to ask for and the only way to do so is by going there. Have to keep on going until they learn what to do,

This company has the worst support in the world, they broke my internet connection and couldn't do anything within a week and didn't want to work. They have stupid technical departments who cant solve any incident.

Carreful!! Think twice before contracting a cheap company. I regret I changed. They restrict the level of GB they give you outside of your resident country in the EU. I live in Spain and after 3 days in France I had no more data to use to connect on Internet. This is because they restrict the data usage, outside of your resident country!! What a mess...
Customer service is slow and bad. Waiting time always...

despues de esperar mas de 20 minutos a que me contestaran, pues 10 segundos de conversacion y me cortan...numero 1200

I'm living in the center of the town Ibi, where I lived in 2 different apartments. Both of the places have miserably poor network coverage. I have to switch to airplane mode on and off every 5 minutes or less, not more TBH. I had to go to my work place for WiFi to write an online exam because I'm sure my exam will be interrupted with this coverage they have. Tomorrow I'm gonna port to another company.

Very disappointed. I actually recommended DIGI to friends because I was happy at first. I recently had to move house and they told me that I can no longer have the 10GB connection (I understand it's not available) - the lady on the phone apologised but said the bill would of course be reduced. I've now had the 1GB installed in my new place, it's speeds fluctuate a lot (I can't even stream TV at busy times of day) and they have INCREASED my invoice. When I asked about this they say it's because Telefonica is providing the new line. This was not mentioned at any point, nor was the increase. A shame to lie and intentionally deceive when they could actually be doing the right thing. ON TOP OF THIS - all customers are promised "we will never increase your prices" when they join.. This is clearly not the case so they have lied twice. Customer service were terrible.

You can be without any connection in any time, specially abroad Spain. They do not speak in English, they will just disconnect if you want to speak in English . Even chat will be closed if you ask to talk in English - they do not know how to use translator???

Edit: all the problem is that (of course) being a Spanish company, they don't know that it is illegal now to not accept SEPA IBANs from EU member states, and my account is from Lithuania (Revolut). Un atraso.

I added my SEPA bank information to be charged every month, and every month I receive a notification that I have unpaid invoices and they will cancel my line. They seem incapable of charging me. I get charged every month my utility bills (from Spain too) there: water, gas, electricity, the gym, etc. So the account is indeed working, accepts direct debit and SEPA charges, and has funds.

Calling CS is a frustrating experience. The chat never ever connects, or there are no CS agents. Calling them implies a 15-20min wait, then I finally manage to get a CS agent, ask them why they can't charge me on my SEPA IBAN, puts me on hold, hangs out after 15 more minute waiting. Total, 30 minutes of your time lost. And no solution to your problem. Terrible.

Update: same thing happened twice, after waiting for 30 more minutes, they hang up on me. Not worth the service and price (which I am generally happy with) if their CS is SO bad.

Terrible company. I only use phone internet so can't speak about the rest. Their website almost never works for top up. I have money in my account to recharge,but can't access it. Always an error. Last month it took me 30 hours before I could access my account. This month it's not working either, 6 hours so far. That means that any accumulated data will be lost. Avoid the company or ask the shop assistant to top your phone up + activate it for you.