DIGI España Reviews 

We are renting an apartment in Valencia that, unfortunately uses DIGI. The service is terrible. The modem and router are constantly going down and having to be reset and the signal is lost on a regular basis. Absolute garbage

Well, I have only recently had an eSIM as a second number for business line. Initial process very good but one call to customer service put me off. They were rude, flippant, clearly couldn’t wait to get me off the line and for one simple question I had asked. “Here’s your answer, anything else?” “Have a nice day.” Very scripted and impersonal. However, second line works well and with good 5g coverage in Alicante, Spain.

Recently try move from Starlink to Digi Fiber. Arranging contract by website: not working continue button.
Web chat: redirect to email, same for whatsapp.
Email, 9 days 0 response about new connection.
After 9 days, more qualified employer was found and the contract was arranged.
2 weeks later, no connection to the fiber. All deadlines have passed, but nothing.
Starlink: installation on roof 1h. Activating 5 min. Work.
Digi, 1.5 weeks to sign the contract, and 2 weeks of waiting for connection. Nothing!

Never showed up to install the router.
Wrote to them almost daily and they kept saying the same thing: "a technician will call you shortly" - but they never did.

Run far away from this disaster of a company. Absolutely a waste of time.

I always received great Service and support when I had an issue, overall the service always worked well and internet was fast, only mobile provider that I know includes international calls. Great value for money.

I was a student studying in Spain for 1 year, so I purchased cellphone service and wifi through DIGI. I am terribly disgusted by the awful practices in customer service that this company provides. Setting up the phone service was a pain, and felt overly complicated. A SIM card had to be hand delivered and it took over two weeks before it even started to work. As for the wifi, a simple cable and internet line had to be installed, which is something I’ve done in the US on my own and takes no more than an hour. Here in Valencia, Spain, the person who set up the wifi took over 6 hours. And now to the customer service, cancelling the cellphone service and wifi once ready to leave the country was abysmal. I was hung up on the phone multiple times, and each representative I spoke to gave a different response as to what my cancellation process was looking like. Do not use DIGI for anything, and I truly mean anything. These people take your money and offer very little. The phone service, while more cost effective than running an overseas plan, was slow in speed and had a lot of lacking areas of coverage. The wifi was decent but went in and out of having acceptable upload and download speeds. I hope none of you use this company for anything, please stay away! I would leave 0/5 stars if I could.

Truly embarrassing, utterly humiliating, and entirely unacceptable. Do yourself a favor and steer clear of this comedy show at all costs. It's a performance you won't want front-row seats to, that's for sure!

My experience so far is negative. Customer service in English, customer service in Spanish and the technical team work in silos and cannot properly communicate. Every person whom you talk to gives you different information and you never know what's the truth. The technician who visited my flat was very unprofessional and left without adding any info to the system. The second technician was a bit better but did not follow up. Today I received a rude phone call in Spanish and although I mentioned I preferred to speak English they kept pushing me to agreeing to some different conditions than those originally signed on the website. When I asked to have those in writing before agreeing they said no and they proceeded to cancel my request. I don't know if Digi works or not...but what I can say is their organisation and way of working is a total mess and a nightmare for customers.

Overall, I've been trying to get a connection for about two months now and it just seems it's not going to happen.

The worse one ever, no internet connection, too slow with many interrupting and when you call them they talk like robots, telling you to turn on the network or install the configuration they don't even know where is the problem

DO NOT HIRE DIGI. The installers seem to have no idea what they are doing, it's shameful!!!! On top of that the fiber/signal is very slow and not to mention the customer service!!!! I WILL NOT CALL AGAIN

Very surprised to see such bad reviews.

Sign up process was a breeze. Speed and coverage are excellent, even in busy areas.
They have great customer service - someone was available in English, on a Sunday, after 530pm - and I didn’t have wait at all.

Probably my best experience with a mobile network.

And the price is excellent.

Barcelona suburban, Spain. Just 3 working days and i connected to 300mbps optics, also got unlimited 5G mobile, both for 40 euros/monthly, what is **** cheap for Europe. Connection is very stable 24h, what is very important for my business. The only remark that 5G does not work in El Prat airport Barcelona and in EU-roaming works only 4G+, but roaming limits are awesome. Many negative reviews, but want to thank DIGI team for good work and progress. Wish good luck for 5G growth! Stay with you.

This is probably the worst company for customer service I have ever used. I signed a deal on the 15/4/24 and waited 3 weeks for them to connect a router and they never showed up. I phoned them 4/5 times to resolve the problem but nothing happened. Apologies mean nothing only action counts. In the end I gave up and cancelled the contract. Do not waste your time with this company as you will regret it.

After weeks of waiting for them to come to instal my router, they never came. NO communication. No emails, terrible customer service. The worst part is that they call you and say they are coming and then they don't show up. I took multiple half days off from work to wait for them to arrive when they said they would and never did. Embarrassing, Humiliating and unacceptable.
Avoid at every cost.

0 star is my rating.

Same review as previous customer.

Horrible! After waiting for 2 weeks and a half, and 9 phone calls to their costumer service, I had to cancel because they never come to install the router. I also went to their store and they were not able to help me. Avoid this company and save your time and energy.

Horrible! After waiting for 2 weeks, and 4 phone calls to their costumer service I had to cancel because they never come to install the router. Avoid and save your time and energy.

It isn't the best company. I don't think people know what they are doing out there. They cut my internet 'by mistake' and it doesn't seem that they are willing to fix it soon enough, even tho with that '24 hour fix' phrase. The wifi is still good, but I would recommend another company, since these people clearly are not customer friendly

My SIM card hasn’t been working for a week. And they haven’t done anything. Terrible. I am changing the company

Good connection, but the customer support sucks so much. Not willing to help at all or dont even response. In the chat they just say: im gonna leave, after I asked where can I find something on the website. Tf is this support?!

For more than three months I've been using fiber internet + mobile from Digi for 21 Euros/month. At the beginning I had some hesitations about the quality of their services because of negative opinions on social media. But nevertheless I wanted to try it because of the appealing offer. Based on my experience up to now, Digi's both fixed internet and mobile services work quite fine. I don't use Digi's mobile as a primary line, which means I have a company line from another supplier and I don't use Digi line all the time. Therefore it wouldn't be fair to evaluate its mobile coverage based on my experience. But I can confidently recommend their residential fiber service. Very good price/performance ratio.