Digital License US Reviews 

45
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The Digital-license.com Support Desk is very quick to respond to any queries or problems. I encountered great helpfulness when I needed to fix my MS Office account (which by my own fault had been disa... See more

Rated 5 out of 5 stars

I had accidentally purchased the wrong version of the software. The customer care team responded very quickly and offered me a refund (even though this is out of their usually policy). They have been... See more

Rated 1 out of 5 stars

You can doctor up my review all you want. Never resolved the problem and I am very correct on what I said. I have the email proof. You have no service and if you can’t resolve my problem when I am tel... See more

Company replied

Rated 5 out of 5 stars

Great support from their Team. I purchased licenses for Win11 Pro and Office 2024 Pro but I was not able to install them within the reccomended period because unfortunately the new Desktop PC that I p... See more

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4.5

Excellent

TrustScore 4.5 out of 5

45 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(45)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response and resolution

When I had to change computers because the one I got the license for faile Digital Licenses issued me a new license key at no cost. I areciate their rompt follow-up and understanding.

12 November 2026
Unprompted review
Rated 5 out of 5 stars

Supportive customer care

I had accidentally purchased the wrong version of the software. The customer care team responded very quickly and offered me a refund (even though this is out of their usually policy). They have been very helpful and kind. Thank you so much!

12 November 2026
Unprompted review
Rated 1 out of 5 stars

You can doctor up my review all you…

You can doctor up my review all you want. Never resolved the problem and I am very correct on what I said. I have the email proof. You have no service and if you can’t resolve my problem when I am telling you EXACTLY what it says, then maybe look for a differant line of work. I still don’t see a refund on my card. Your company did NOT supply me with step by step instructions and you did NOT refund my payment!

28 October 2026
Unprompted review
Digital License US logo

Reply from Digital License US

Dear Darren,

Your review unfortunately does not accurately reflect our correspondence.

After receiving your first email, we requested photos or screenshots of the issue so we could identify the problem. You did not provide them. Your next email simply requested a refund without supplying the information we had asked for.

You then contacted us again asking for technical advice. We responded with detailed, step-by-step instructions to address the installation problem. After receiving those instructions, you did not contact us again to report any continuing issue or request further assistance.

Claiming that we only asked for screenshots and made no attempt to help is incorrect. We provided specific troubleshooting instructions and received no further response from you.

Kind regards, Digital License

Rated 5 out of 5 stars

Great Service

Great service and outstanding support. Highly recommend Digital License. Excellent selection of products and prices are very reasonable.

6 October 2026
Rated 5 out of 5 stars

Very good help

Very good help. After my mail I received an immediate answer to my questions. Because I had ordered a wrong version for my Mac, which I could not install, I received a suitable more expensive version for free. Very Nice, thank you guys!

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Great support from their Team

Great support from their Team. I purchased licenses for Win11 Pro and Office 2024 Pro but I was not able to install them within the reccomended period because unfortunately the new Desktop PC that I purchased had to be sent back for repairs. The Support Team was so kind to provide me with two new licenses to replace the expired ones.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

Cannot install

Cannot install. Bad customer support.

18 October 2026
Digital License US logo

Reply from Digital License US

Dear Marta,

Unfortunately, your review does not accurately reflect the situation. You purchased Publisher 2019 but are trying to use its license with Publisher 2007. A Publisher 2019 license cannot activate Publisher 2007.

Our support team responded to your messages and explained that you need to uninstall the old version and install Publisher 2019 using the download link we provided with your license.

We have delivered your product and provided installation guidance. We therefore kindly ask you to remove the negative review and follow the instructions already sent.

Kind regards, Digital License

Rated 5 out of 5 stars

EXCELLENT customer service!

Very very helpful company. I wanted a legal version of Microsoft Excel without having to do a subscription since this is for home use on occasion. My computer tech sent me here to buy Excel. I originally ordered the wrong program and was unable to install it. I emailed the company and they quickly responded with ways to help. Turns out my mac would not support what I ordered. Out of courtesy , I was upgraded to something that would work. I’m so appreciative for the quick response and the quick fix. Thank you so much!!!!

29 October 2026
Rated 5 out of 5 stars

Reliable company, great prices and excellent customer service

I've purchased several software licenses from Digital License and have always had a very good experience. The prices are competitive, the purchasing process is simple, and the licenses have worked well.

Recently, I had an activation issue with one of my Windows Server licenses. I contacted their support team, and they responded quickly and offered to help resolve the problem.

I've always found them professional, helpful and reliable. I'm very satisfied with my overall experience and would recommend them.

23 October 2026
Unprompted review

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